Always been a good service over the years for uniform of excellent quality. Prefer Trutex to any other uniform supplier. The products have stood up to a lot of misuse by a teenager that doesn't pay... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality shirts, wash really well! The only problem is that they are definitely not non-iron!! I have followed the washing and drying instructions and they look terrible. So, still ironing the s... See more
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We’ve been so impressed with the Trutex light blue school blouses for my 13-year-old daughter. The fit is perfect – tailored enough to look smart and feel comfortable without being too tight or re... See more
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Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... See more
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Company details
- Children's Clothing Store
- Clothing Store
- Clothing Supplier
- School Supply Store
- Sportswear Store
- Uniform Store
About Trutex
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Written by the company
- Uniform they grow out of, not wear out
Contact info
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, United Kingdom
- 01200 421206
- td@trutex.com
- trutex.com
4.3
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and happy with purchases.
August 8, 2025
Reply from Trutex
Hi Lisa
Thank you so much for your kind review!
We're thrilled to hear that your delivery was fast and that you're happy with your purchases. Your feedback means a lot to us and helps keep our team motivated to provide the best service possible.
Kind regards
Dawn
Out of stock but allowed me to purchase and not informed otherwise
Appalling as usual. Unfortunately, I am forced to buy from Trutex for school uniform. Yet again after placing a large, expensive order, 4 items are out of stock despite being allowed to place the order for these and pay for them. Trutex yet again has not advised me of this. Parcel was sent out and I have to contact them to find out where the rest of the order is to be told that I won't receive anything for another month. Now my children only have half of their school uniform. You cannot speak to anyone on the phone, just an online chat which takes ages with an agent who has nothing of value to say.
Surely as a uniform provider you have one job and that is to fulfil orders at the busiest time of the year for school uniform ordering which is August. How can you get your stock levels so wrong every time and then not have the decency to inform your customers so they can find alternatives elsewhere
August 29, 2025
Unprompted review
Reply from Trutex
Hi Candice
Thank you for taking the time to leave a review. I’ve looked into your order and wanted to clarify a few details that might help.
Some of the items you selected, such as the TLT-BLK-L-34, were clearly marked on our website as out of stock at the time of ordering, with an estimated delivery date of 24/09/2025. This information is shown before adding items to your basket and is also included in the order confirmation email, which outlines dispatch dates for each product.
We understand how frustrating delays can be, especially during the busy “Back to School” period, and we’re sorry for any inconvenience caused. I can see you’ve been in touch with several members of our team, and we appreciate your patience while we work through a high volume of orders.
We’re genuinely sorry to hear that you feel limited in your options and that our communication didn’t meet your expectations. Our goal is to keep you informed and ensure you’re happy with your order once it arrives. If you have any further questions or concerns, please don’t hesitate to reach out through any of our support channels including the Customer Services Helpline 01200 421206 or by email at td@trutex.com
We’re here to help and want to make things right.
Kind regards
David
Blazer arrived with hole.
Quick delivery, Good quality. Ordered uniform early on to prevent stress so I could return and order correct sizes. My daughters blazer arrived with a hole in it.
August 29, 2025
Unprompted review
Reply from Trutex
Hi Tomas
Thank you for taking the time to leave a review. We're really glad to hear that your order arrived quickly and that you're happy with the quality overall. However, we're very sorry to learn that your daughter's blazer arrived with a hole in it — that’s certainly not the standard we aim for.
I have had a look into this and note that you received the item yesterday; could you email td@trutex.com so we can resolve this for you as soon as possible.
If you send us an email with an image of the fault we will organise for a replacement to be sent out asap.
Kind regards
Dawn
Reply from Trutex
Hi Shauna
Glad to hear it! Thank for your taking the time to leave us 5 stars - your support is much appreciated.
David
Great experience
Great experience, excellent quality and fast shipping
August 23, 2025
Unprompted review
Reply from Trutex
Good Morning
Thank you for taking the time to leave us 5 stars on your experience.
Delighted to hear you are impressed with the quality and service.
Kind regards
Dawn
Great school shirts
It easy to order my son's school shirt quick delivery and excellent quality of shirts. We differently order from them again.
August 6, 2025
Reply from Trutex
Good Morning
Thank you for your kind review. Delighted to hear the ordering system was user friendly, delivery was fast and that you are happy with the quality.
We look forward to your return.
Kind regards
David
Not keen on the texture or feel of the…
Not keen on the texture or feel of the blazer so I'm afraid it was returned. Customer Service excellent though.
August 4, 2025
Reply from Trutex
Hi Clare
Sorry to hear that you weren't keen on the feel, but delighted to hear that Customer Services were able to assist with a smooth return.
Kind regards
Dawn
Reply from Trutex
Hi Kerrie
Thank you for your feedback and more importantly your continued support.
Kind regards
Gemma
Great online service
Great online service. Quick delivery. Had to send back some items and was refunded quickly. Good quality shirts for my teenage son for high school.
July 31, 2025
Reply from Trutex
Hi Kayley
Thank you so much for your kind feedback! We're really pleased to hear that you had a smooth experience with our online service — from quick delivery to a hassle-free return and refund process. It's great to know the shirts were a good fit and quality for your son. We appreciate your support and look forward to serving you again!
Regards
Dawn
The quality of these pants was excellent
Very pleased with delivery and actual quality of the school pants was exceptional. It was such a shame they didn't fit on his waist and the larger sizes were all out of stock. The severe difficulty in getting larger sized trousers children who gave additional needs and/ restrictive diets, which cause them not to be the tiny, thin size that every store seems to cater for, is really a problem, and I will certainly keep checking for the large sizes to come back in stock.
August 12, 2025
Reply from Trutex
Hi Barbara
Thank you so much for your kind and honest feedback. We're really pleased to hear you were happy with the quality of the trousers and the delivery experience. We're sorry to hear the fit wasn't quite right and that our larger sizes were out of stock at the time — we completely understand how frustrating that can be, especially when shopping for children with additional needs or unique sizing requirements.
We’re working hard to improve availability across all size ranges and truly appreciate your patience. Please do keep checking back, and feel free to reach out to our customer service team — they’ll be happy to help with sizing advice or stock updates - you can reach them at td@trutex.com.
Thank you again for your support and for highlighting such an important issue.
Kind regards
Elizabeth
Trutex School Clothes
The school clothes feel like really nice quality material & they fit great too. Clothes were well packed & arrived quickly. 5⭐️ service greatly appreciated. Many thanks.
July 30, 2025
Reply from Trutex
Hi Tara
Thank you so much for your wonderful 5 star review on all our schoolwear - on both quality and service. Delighted to hear you are pleased on all aspects of your orders.
Kind regards
Elizabeth
So helpful having measurements rather…
So helpful having measurements rather than sizes, material is second to none, very happy with the skirts
July 30, 2025
Reply from Trutex
Hi Danielle
We're really glad to hear that our size guides and measurements made ordering easier for you. It’s fantastic to hear you're happy with the material and the skirts. We truly appreciate your support and hope to see you again soon!
Kind regards
Dawn
Perfect fit
Shirts fitted perfectly. I was worried ordering chest sizes as my daughter no longer fits standard M&S sizes. Shirts look great on! Order was delivered earlier than predicted - would definitely use Trutex again.
August 12, 2025
Reply from Trutex
Hi Barbara
Thank you for your 5 star review! We're thrilled to hear the shirts were a perfect fit for your daughter, especially when finding the right size can be tricky. It's great to know they look good and that your order arrived even earlier than expected. We really appreciate your support and look forward to welcoming you back to Trutex again soon!
Kind regards
Dawn
Good trousers & good service
Unfortunately the trousers weren't a good fit for my daughter (she does struggle with things being tight on the bum when ok on waist) but they were nice trousers and good for the price, and the returns process was very straightforward.
August 12, 2025
Reply from Trutex
Hi Madge
We're sorry to hear that the fit wasn’t quite right for your daughter, but we’re really pleased you found the trousers to be good quality and value. It’s great to know the returns process was straightforward - we always aim to make that as easy as possible. If you are ever ordering again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html
If you need any more assistance, please do give us a call or email us at td@trutex.com
Kind regards
Elizabeth
Highly recommend
Very quick delivery. The slim fit blouses are perfect for my slender teen.
August 11, 2025
Reply from Trutex
Hi Cheryl
That's great to hear. We're delighted to hear the delivery was quick and that the slim fit blouses are a great match for your teen. It’s always great to know our products are helping customers find the right fit.
Thanks again for your support.
Kind regards.
Daniel
Reply from Trutex
Hi Julie
Thank you for your kind feedback! We're so pleased to hear your order was delivered on time and that the school trousers were just right. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind regards
Deborah
Quality material.
I bought 2 pairs of the navy shorts, age 4, for my Grandson starting school. Great quality material, look very smart and a perfect fit.
Only downside was I paid for next day delivery. They came the day after they should have arrived.
August 8, 2025
Reply from Trutex
Hi Fiona,
Thank you so much for your kind feedback on the quality and fit — we’re really pleased to hear that!
Regarding delivery, your order was despatched the same day it was placed, and was sent out on a next-day service. Once the parcel leaves us, it’s in the hands of the courier, and while we aim for next-day delivery, occasional delays can happen outside our control. We just wanted to reassure you that we did everything on our end to get it to you as quickly as possible.
Thanks again for your support, and please don’t hesitate to reach out if you need anything further.
Kind regards
David
The polo t shirts are great quality and…
The polo t shirts are great quality and the skirt was true to size
July 28, 2025
Reply from Trutex
Hi Kerri
Excellent news! We're really pleased to hear that the polo shirts met your expectations in quality and that the skirt was a perfect fit. It’s great to know our products are working well for you and we appreciate your support!
Kind regards
Deborah
Fast delivery
Fast delivery, products great quality returns looked easy- didn't need to use it on their occasion.
August 11, 2025
Reply from Trutex
Hi Clare
We're really glad to hear your order arrived quickly and that you're happy with the quality of the products. It's also great to know our returns process felt straightforward — even if you didn’t need it this time! We hope to see you again soon.
Kind regards
Fiona
Low quality overpriced t-shirts and…
Low quality overpriced t-shirts and jumpers.
I had to send few reminders for money refund of returned items.
Also, i find these two pack shirts very incovinient. I wanted to order one shirt and they told me it's not possible.
June 9, 2025
Unprompted review
Reply from Trutex
Hi Dijana
Thank you for your feedback - we're sorry to hear about your experience. We aim to provide high-quality products and a smooth returns process, so it’s disappointing to learn we may have fallen short.
Could I please check with you that your order was from Trutex Direct UK, as I can see you are based in Croatia and we would therefore not be the supplier for your order.
We’d really like to look into this further and help resolve any outstanding issues. I can also see that the source of your review is an organic one; we would therefore be grateful if you could share your order number and contact details with our customer service team at TD@trutex.com to confirm that your order is actually from Trutex Direct and not another supplier. We’ve checked our records and haven’t been able to locate any communication regarding your order or a refund, so any additional details would be very helpful. We would also like to investigate the garments that you mention being low quality as this is an unusual response, if the order was indeed from ourselves.
Your feedback is important to us, and we appreciate you taking the time to share it.
We look forward to hearing from you as soon as possible.
Kind regards
Victoria
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