Always been a good service over the years for uniform of excellent quality. Prefer Trutex to any other uniform supplier. The products have stood up to a lot of misuse by a teenager that doesn't pay... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great quality shirts, wash really well! The only problem is that they are definitely not non-iron!! I have followed the washing and drying instructions and they look terrible. So, still ironing the s... See more
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We’ve been so impressed with the Trutex light blue school blouses for my 13-year-old daughter. The fit is perfect – tailored enough to look smart and feel comfortable without being too tight or re... See more
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Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... See more
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Company details
- Children's Clothing Store
- Clothing Store
- Clothing Supplier
- School Supply Store
- Sportswear Store
- Uniform Store
About Trutex
Written by the company
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Written by the company
- Uniform they grow out of, not wear out
Contact info
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, United Kingdom
- 01200 421206
- td@trutex.com
- trutex.com
4.3
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and arrived in good time.
July 28, 2025
Reply from Trutex
Hi Sophie
Thank you for your feedback! We're so pleased to hear that you found the ordering process easy and that your items arrived on time. We really appreciate you taking the time to share your experience!
Kind regards
Rebecca
Great school trousers for girls and…
Great school trousers for girls and great quality I would highly recommend
August 9, 2025
Reply from Trutex
Hi Julie
Thank you so much for your lovely review! We're thrilled to hear you're happy with the quality of our girls' school trousers. Your recommendation means a lot to us, and we're so pleased they've met your expectations!
Kind regards
Rebecca
Quality of clothes perfect size quality fabric.
Quality of clothes. Fast delivery. Price.
August 8, 2025
Reply from Trutex
Hi Mrs. Rodger
Thank you for taking the time to leave 5 stars for quality, delivery and price.
Much appreciated.
Rebecca
Good Quality
I’ve bought Trutex school shirts for years now. Delivery was quick, as always. The shirts are good quality, and aren’t as see through as other brands. They wash really well and are non iron too.
August 7, 2025
Reply from Trutex
Hi Cath
Thank you so much for your continued support and kind words! We're delighted to hear that our school shirts consistently meet your expectations - from the quick delivery to the quality and easy-care features. It's great to know they stand out from other brands and make life a little easier with their non-iron finish. We truly appreciate your loyalty and look forward to serving you again soon!
Kind regards
Rebecca
Trying to return my order with no reply…
Trying to return my order with no reply from anyone, took ages for delivery and the colour eas completely darker than wat was on the site. Jade Green came as emerald green
August 8, 2025
Reply from Trutex
Hi Samantha
We’ve looked into your order and can confirm it was placed on 6th August, dispatched on the 7th, and delivered by DPD on the 11th — within the expected timeframe for Northern Ireland, including the weekend. Regarding the colour, we’re sorry it didn’t meet your expectations. Colour perception can vary slightly depending on screen settings, but we’ll review the listing to ensure it’s as clear as possible.
We’ve also checked our records and haven’t received any emails or live chats from you. If you’re still looking to return your order, please contact our customer service team at td@trutex.com, and we’ll be happy to help.
Kind regards
Rebecca
Excellent customer service
I made a mistake as to size when ordering. I messaged asking to cancel and replace by another size. All done, swiftly and pleasantly.
Trousers delivered promptly.
Fantastic quality.
August 8, 2025
Reply from Trutex
Hi Jean,
Thank you so much for your kind review! We're really glad we could quickly sort out the sizing issue for you and it’s wonderful to hear that your trousers arrived promptly and met your expectations for quality.
We’re proud of the service and products we offer, and it’s lovely to know they’ve made a positive impression. If you ever need anything else, we’re always here to help.
Thanks again for choosing Trutex!
Kind regards
Joyce
Easy to use the website
Easy to use the website, very quick delivery and easy returns process for the items I didn’t require. Girls’ trousers fit beautifully and are well made, sizing was spot on. I won’t shop anywhere else for uniform from now on.
August 7, 2025
Reply from Trutex
Hi Alison
Thank you so much for your lovely review! We aim to provide an easy shopping experience.
It’s great to know the girls’ trousers fit beautifully and met your expectations for quality and sizing.
Your kind words mean a lot to us, and we're honoured to be your go-to for school uniform. If you ever need anything, we're always here to help.
Thanks again for choosing Trutex!
Kind regards
Jennifer
Not a great experience with returns
Doesn’t give lengths of skirts. I have applied to return an item & was told they would send a returns label via email. Still waiting 3 days later. Closest return shop is 20 miles away
August 7, 2025
Reply from Trutex
Hi Julie
We do include skirt lengths on our product listings; this is detailed on the Size Guide link attached to all products listed per item online.
Regarding your return, we have indeed sent the returns label - please give this a day or so to arrive and in the meantime we will investigate the delay. You can also generate your own returns label at the store without waiting for one in the mail. To request a returns label or QR code to generate a label at a DPD drop off shop, login to https://trutex.gfs-returns.com. You will need your order number (starting 1000...) and postcode. Alternatively you can wait for the returns label to arrive.
We appreciate your comment about the distance to the nearest drop-off point and we are actively working with our partners to improve accessibility for all our customers.
If you would like to contact Customer Services regarding an exchange or refund please email td@trutex.com and we will be happy to help.
If you haven't received the returns label in the next day or so please let us know and we will send a replacement.
Kind regards
Thomas
I was reluctant to pay a little more…
I was reluctant to pay a little more than average for a school skirt, but the quality, fit, and design is so worth it. True to size and delivery within 48hrs!
August 7, 2025
Reply from Trutex
Hi Mrs. Richardson
Thank you so much for your lovely review!
We completely understand the hesitation when it comes to spending a little more, so we're thrilled to hear that you found the quality, fit, and design worth it. It's great to know the sizing was spot on and that your order arrived quickly - our team works hard to make sure everything runs smoothly. Thanks again for your support!
Kind regards
Lydia
Reply from Trutex
Hi Theresa
Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate and that you are pleased with the quality.
Kind Regards
Tom
Reply from Trutex
Hi Vicki
Thank you so much for taking the time to leave us this positive review. Our customers are important to us, so we are always happy to receive such great feedback.
Thanks again,
Lee
Shirts on website said superior…
Shirts on website said superior quality, but they are very thin and you can see through. I
August 5, 2025
Reply from Trutex
Hi Alison
Thank you for your feedback. We're really sorry to hear that the shirts didn’t meet your expectations. We aim to provide high-quality garments, and it's disappointing to learn that the product felt thinner than anticipated.
The term "superior quality" on our website refers to the craftsmanship and durability of the fabric, but we understand that expectations around thickness and opacity can vary. Your comments are valuable and will help us improve how we describe our products more clearly.
If you'd like to discuss this further or explore a return or exchange, please don’t hesitate to contact our customer service team at td@trutex.com
Kind regards
Amanda
Reply from Trutex
Hi Sue
Thank you for your kind feedback! We're so pleased to hear that your items arrived quickly and matched your expectations. We always aim to provide reliable service and quality products, so it’s great to know we delivered on that. Thanks again for choosing Trutex!
Kind regards
Millie
First time buying from Trutex and I…
First time buying from Trutex and I wasn't too disappointed
Delivery was fast, reliable, and packaged so well in a brown recyclable parcel bag. Very eco friendly. Collected from my local Postoffice
However, while their trouser length is accurate, the waist & hip sizing is way off - my daughter's UK trouser size is 34Waist so I ordered size 34 trousers for her from Trutex. What arrived was a trouser 2 sizes bigger in the hip and waist area.
I returned that order (a very straightforward process) and, at the same time, ordered a size 30 and 32. The size 30 fit perfectly while the 32 was slightly loose. So now I know her trouser size in Trutex but I had to order two sizes smaller to get here because the size guide on the website is so inaccurate.
July 22, 2025
Reply from Trutex
Hi Nkechi
Thank you so much for your detailed feedback! We're really pleased to hear that your first experience with Trutex was mostly positive — especially that delivery was fast, reliable, and eco-friendly. We’re sorry to hear about the sizing issue with the trousers and appreciate you taking the time to explain your experience.
It’s great that you found the returns process straightforward and were able to find the right fit in the end.
We do understand sizing, particularly for uniform, can be tricky. We’ve created a series of videos and help by product type and whilst we appreciate it may be a little late for this order if you need to order again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html
Kind regards
Pippa
Decent quality items however were…
Decent quality items however were returned.
Returns were easy enough only quibble is it's £4.95 delivery and if returning items not refunded for delivery.
August 12, 2025
Unprompted review
Reply from Trutex
Hi Jessie
Thank you for your feedback! We're glad to hear you found the items to be of decent quality and that the returns process was straightforward.
If we can be of any further assistance, please do not hesitate to contact us.
Kind regards
Rhona
Great service
Great service.
My son doesn't like the feel of his trousers, although I think he looks smart in them. We shall see how they last.
August 4, 2025
Reply from Trutex
Hi Helen
Thank you for your feedback! We're really glad to hear you were happy with the service and that your son looks smart in his new trousers. We understand that comfort is just as important as appearance, so we appreciate your patience as he gets used to them. We hope they prove to be durable and a good fit over time. Thanks again for sharing your experience!
Kind regards
Alison
Great uniform
Free delivery when you spend over a certain amount and it's free next day delivery. Quality of shirts brilliant. Long lasting and great fit.
Yes it's more expensive but the quality will last a whole school year. Second year ordering these.
August 4, 2025
Reply from Trutex
Hi Kelly
Thank you so much for your continued support! We're thrilled to hear that you're happy with the quality and fit of our uniform, and that the free next-day delivery has been a helpful bonus. It's fantastic to know the shirts have proven to be long-lasting and worth the investment. We’re honoured to be your go-to choice for a second year running — we look forward to serving you again!
Kind regards
David
Reply from Trutex
Hi
Thank you so much for your lovely feedback! We're delighted to hear that the skirt was a great fit and that the quality exceeded your expectations. We take pride in offering well-made products, so it’s wonderful to know that came through. Thanks again for your support!
Regards
David
Efficient service
June 23, 2025
Reply from Trutex
Hi Christine
Thank you for your 5 stars on service.
Kind regards
David
Exactly the product we needed at a…
Exactly the product we needed at a great price but having had the sports trousers before, we know they are good quality.
July 31, 2025
Reply from Trutex
Hi Jayne
Thank you so much for your kind review! We're delighted to hear that the sports trousers were exactly what you needed and that you're already familiar with their great quality. It's always wonderful to welcome returning customers who trust our products. We’re glad you found them at a great price too! If there's anything else we can help with, please don’t hesitate to reach out.
Kind regards
Elizabeth
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