It took so long for their whateverit's called to gather really basic information that, after a while, I forgot what I was doing. The hyperbolic notifications cd be misconstrued as fear mongering if... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the representative i spoke with was very polite and helpful in helping navigate me through some steps. The actual report was not what was promised. It did not show the social profiles as promised... See more
Company replied
TruthFinder automatically charged my bank account for a renewal without my permission. It overdrew my bank account. I don't appreciate it. I called you to cancel my renewal and you did, but you sai... See more
Company replied
Easy access to your service. I catcalled my service 2 days after I started and unfortunately though I cancelked i had to contact them to have my money credited back to me. I called yesterday. The... See more
Company replied
Company details
Written by the company
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information, and more. TruthFinder reports include data sourced from county, state, and federal databases. Truthfinder accesses multiple public records stored on the deep web and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members, and even to check yourself. Please feel free to visit the sites below! Help Site: https://www.truthfinder.com/help/ Blog Articles: https://www.truthfinder.com/infomania/
Contact info
2534 State Street #473, 92101, San Diego, United States
- (855) 921-3711
- help@truthfinder.com
- truthfinder.com
3.4
Average
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not worth it
April 22, 2026
Unprompted review
Reply from TruthFinder
Hi Irma,
Thank you for sharing your feedback. We're sorry to hear the service did not meet your expectations.
We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage you to use our reports as a starting point for your own due diligence and always recommend independently verifying any information before relying on it.
We have sent a follow-up email to better assist you and address any specific concerns you may have.
If you need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
Cancel Subscription
Calling customer service because I was charged for 3 months when I used it once within the 5 day window and only supposed to be charged $1. However, I called and was informed that I selected the 3 month option un-beknowing to me and wanted to request a refund for March and April because of not using and I cancelled it February within the 5 day period. They would not work with me at all and I offered to pay for the full month of February. Would not even budge and stated their system could not process refunds, and I proceeded to tell them I hope nobody else is owed a refund since your 'system' can't handle a simple refund.
April 22, 2026
Unprompted review
Reply from TruthFinder
Hi Stacey,
Thank you for taking the time to share your experience. We understand your frustration and want to take a moment to address your concerns.
We can confirm that your account has been successfully canceled. Regarding the billing concern, the subscription associated with your account was a 3-month membership, not the trial offer. This option must be actively selected and agreed to prior to entering any billing information, and each user must check a box agreeing to these terms before being charged. Additionally, a welcome email is sent upon purchase outlining the details of the membership agreed to at the time of sign-up.
We also want to address your experience with our Customer Care team. Our representative handled your case in accordance with our billing policies and provided a detailed explanation as to why a refund was not able to be processed in this instance. We understand that was not the outcome you were hoping for, and we regret that the interaction left you feeling unheard.
We have sent a follow-up email to better assist you and address any remaining concerns you may have.
If you would like to discuss this further, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
Refund
Easy access to your service. I catcalled my service 2 days after I started and unfortunately though I cancelked i had to contact them to have my money credited back to me. I called yesterday. They service operator stated they will refunding my money. Service operator was very nice and professional.
Today I saw the process for my refund has been scheduled.
Hopefully it will be processed soon.
April 20, 2026
Unprompted review
Reply from TruthFinder
Hi,
Thank you for sharing your experience and for the kind words about our Customer Care team — we will be sure to pass that along!
We understand the anticipation of waiting for a refund and want to assure you that once processed, refunds or reversals can take between 3-5 business days, depending on your financial institution, for the funds to post back to your account.
If you have any additional questions or have not seen your refund reflected after that timeframe, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
Truthfinder Blocked Me
Truthfinder took an extraordinarily long time to "produce" a report. Then they required an extra payment of $4.99 to download the report, after a payment of $28.33 for unlimited reports. Apparently, unlimited reports does not include downloads! The next issue occurred when they blocked my new account (after payment) as I began using it, and required me to call them to unblock it. At that point I reported the charges as fraudulent to my bank.
April 21, 2026
Unprompted review
Reply from TruthFinder
Hi,
Thank you for taking the time to share your experience. We understand your frustration and want to address your concerns.
Regarding the additional charge for the PDF download, we want to clarify that while our membership provides access to unlimited reports, the PDF download feature is an optional add-on that is available at an additional cost. We apologize if this was not made clear and understand how that could feel misleading.
Regarding your account being blocked, from time to time we have encountered suspicious and unusual use of our services, which can put consumers and TruthFinder at risk. Our system automatically flags and suspends accounts showing such activity, and these extra precautions are put in place to help keep our customers safe. We regret that this added to your frustration and understand how unexpected that experience can be.
We have reached out through Trustpilot to request additional information so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
Reply from TruthFinder
Hi Tom,
Thank you for the kind words! We're so pleased to hear you had a great experience with our Customer Care team.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
No dating sites provided
I was disappointed that the dating sites that he is on was not provided by this report. Through another service I was able to find his Tinder account that had his real first name.
April 20, 2026
Unprompted review
Reply from TruthFinder
Hi Kimberly,
Thank you for sharing your feedback. We understand how disappointing it can be when a report does not include the information you were hoping to find.
We want to provide some clarity regarding social media and dating site information. These profiles are included in our reports when they are public and listed under the individual's actual name. If the person has used an alias or their account is set to private, we may not have access to that information and therefore it would not appear in the report.
We apologize for any difficulty you had in finding the information you needed and encourage you to use our reports as a starting point for your own research.
If you have any additional questions, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
Nicolas was extremely helpful in…providing guidance in using member's homepage.
Nicolas was extremely helpful in resolving my issue with the website. I really appreciate the support.
April 21, 2026
Unprompted review
Reply from TruthFinder
Hi Chris,
Thank you for the wonderful feedback! We're so pleased to hear that Nicolas was able to resolve your issue and provide helpful guidance. We will be sure to pass along your kind words to him!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
Aracely answered all my questions and…
Aracely answered all my questions and was so patient and kind with me!
April 21, 2026
Unprompted review
Reply from TruthFinder
Hi Merry,
Thank you for the wonderful feedback! We're so pleased to hear that Aracely was able to answer all of your questions and provide such a patient and kind experience. We will be sure to pass along your kind words to her!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
Love the cite but had an issue when my…
Love the cite but had an issue when my card expired. When I renewed card, cost more than doubled!
April 21, 2026
Unprompted review
Reply from TruthFinder
Hi Jerry,
Thank you for the positive feedback about our site — we're glad you've been enjoying it!
We're sorry to hear about the billing issue you experienced when updating your payment information. We have sent a follow-up email with additional details regarding your account to help address this concern.
If you would like to discuss this further, please don't hesitate to contact our Customer Care team at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Truthfinder Customer Support Team
What was promised to me on your…
What was promised to me on your website, I never received. The only information I received on the suspect was what I had entered!
April 21, 2026
Unprompted review
Reply from TruthFinder
Hi,
Thank you for your feedback, and we are sorry to hear that the report did not return the results you were hoping for. We want to clarify that TruthFinder does not promise or guarantee specific information in our reports. All information is pulled from public records and commercially available data sources, and we can only display what is made available to us. There are instances where certain individuals may have limited information available through public databases, which can result in limited results for a particular search.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Great Service
Customer Service Representatives was very personable and helpful!
April 21, 2026
Unprompted review
Reply from TruthFinder
Hi Mary Ann,
Thank you for the kind words! We are so pleased to hear that our representative was personable and helpful during your interaction. Your feedback is truly appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Once
Once, to my knowledge, I used your service to find out if a friend of mine had passed away.
I did not realize I had been signed up for your service at about $29.00 per month! It was not clear. I was duped. I should have noticed it before but I am just too busy. How many of your customers find your service on the internet and get duped just the wayI was. You should be abundantly clear, especially to new customers that there is a charge for your service.
April 21, 2026
Unprompted review
Reply from TruthFinder
Hi William,
Thank you for your feedback, and we are sorry to hear that you felt the billing was not clear. We want to address your concerns directly.
TruthFinder is a subscription-based service, and all billing details including automatic renewal terms are clearly disclosed before any payment is submitted. Users are required to explicitly agree to these terms before any charges are processed, and a welcome email is also sent upon enrollment advising that the membership is a recurring subscription. We understand that it can be easy to overlook these details when you are busy, and we are sorry for any confusion this may have caused.
If you would like assistance with your account, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
I was NOT able to use your services…
I was NOT able to use your services after signing in because your Welcome message prevented my access, I called & at first:
1. I was told to use Safari/not Google - no luck.
2. I was told to sign in on different tech- not an option.
Then, on 4/20, I got the help I needed. Your staff fixed the problem and helped me access what I paid for. Plus, once I did access the reports, I found both criminal and business info I wanted to know. So, in the end, your service lived up to my expectations. Please tweek the new stuff to prevent this in the future.
April 18, 2026
Unprompted review
Reply from TruthFinder
Hi Linda,
Thank you so much for taking the time to share your experience and for the 5 stars! We are truly sorry to hear about the difficulty you encountered accessing your account and the frustration of having to call multiple times before getting the help you needed. That is not the experience we strive to provide and we sincerely apologize.
We are so glad to hear that our representative was ultimately able to help you access and use the service you paid for — she will be so pleased to know the impact she made! We will do our best to make sure she receives the credit she deserves.
We will also be sure to pass along your feedback regarding the earlier interactions to our team for review, as we are always working to improve the experience for our members.
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
The person was well informed on how to…
The person was well informed on how to take care of my problem. She demonstrated curtesy and quickly handled my case.
April 20, 2026
Unprompted review
Reply from TruthFinder
Hi,
Thank you for taking the time to share your feedback! We are pleased to hear that our representative was well informed, courteous, and was able to handle your case quickly. Your kind words mean a lot to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p..m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Customer service gentleman
The individual who helped me with my account was very helpful and resolved my issue immediately!
April 20, 2026
Unprompted review
Reply from TruthFinder
Hi Kerri,
Thank you for taking the time to share your feedback! We are so pleased to hear that our representative was helpful and was able to resolve your issue right away. That is exactly the level of service we strive to provide!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Don’t pay the fee, they will not refund it
Went through a exceptionally long process to pull a report. Then was asked to pay the one month fee of 28 and some change. In order to get the report.. was unable to get the report from Tru finders after paying the subscription fee. Then call them to cancel the subscription and get a refund and was told that they could not refund the 28 and change but they would cancel the subscription.. they charge a fee and then did not follow through with the agreed services and then refused to refund the subscription fee fee.
April 20, 2026
Unprompted review
Reply from TruthFinder
Hi Travis,
Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.
Regarding the refund, we want to be transparent that a refund had previously been issued on your account. Per our refund policy, we are unable to issue additional refunds to accounts that have already received one. We understand this may be frustrating and we are sorry for any inconvenience this has caused.
Regarding accessing your report, we want to clarify that TruthFinder reports are not sent via email. To view your report, you will need to log in directly at https://app.truthfinder.com/login and access it from within your account.
We have sent a follow-up email with additional details regarding your account. If you have any further questions, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Reply from TruthFinder
Hi Justo,
Thank you for the wonderful feedback! We are glad to hear that our Customer Care team provided you with a fast and efficient experience. Your kind words are truly appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Eastern Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
A knowledgeable customer service…
A knowledgeable customer service representative named Nicholas. Took care of issue immediately. Thank you
April 20, 2026
Unprompted review
Reply from TruthFinder
Hi Maggie,
Thank you for the kind words! We are thrilled to hear that Nicholas was knowledgeable and was able to take care of your issue immediately. We will make sure he knows how much his efforts are appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Reply from TruthFinder
Hi Valerie,
Thank you for taking the time to share your feedback! We are glad to hear that your refund was processed promptly. If you ever need any further assistance, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
Disappointed several reasons.
It appears they do not, or cannot, show may many criminal records. I sure don't think you could count on this it to find a criminal record. I give it one start. It appears it seldom, if ever show any marriage or divorce records that may be on public records. appears very little employment records. Very hard to understand the customer service employees, appears there englis is very very poor. Submitted 4-18-2026
April 18, 2026
Unprompted review
Reply from TruthFinder
Hi Ronald,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.
TruthFinder is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. The availability of criminal records, marriage and divorce records, and employment history can vary significantly depending on the individual and the jurisdiction, as not all counties and states release the same types of records publicly. Marriage and divorce records in particular are not always released as public record, which can result in this information not appearing in a report.
Regarding your experience with our Customer Care team, we are sorry to hear that communication was difficult during your interaction. Our team is held to a high standard of communication and we take feedback like yours seriously. We will be sure to pass this along for review.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at (855) 921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
TruthFinder Customer Support Team
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