Truth Legal Reviews 416

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

"I would like to express my heartfelt thanks to Attorney Sarah and the entire team at the firm for their invaluable assistance with my case. From our very first meeting, I felt that I was in the hands... See more

Company replied

Rated 5 out of 5 stars

Once again, I received extremely helpful, informative and empathic advice from Katherine Swinn at Truth Legal. Finding a solicitor (or in fact pretty much anyone!) who returns your call promptly, is w... See more

Company replied

Rated 5 out of 5 stars

During the course of a long drawn out case ( no fault of Truth Legal) I always felt that matters were moving forward as well as possible . I was kept up to date with progress and any queries I had we... See more

Company replied

Rated 5 out of 5 stars

We always got such gracious, unflustered and personal care and attention from Francis, including access to her in emergency situations on weekends and off hours! We are so grateful for her calm reass... See more

Company details

  1. Law Firm
  2. Business to Business Service
  3. Employment Attorney
  4. Immigration Attorney
  5. Lawyer
  6. Personal Injury Attorney

Written by the company

We provide specialist legal services to those who need us, with a helping hand and consideration for the world we want to help create. Our services include Personal Injury, Immigration, Employment, Clinical Negligence, Professional Negligence, and Business Services. We offer an honest, ethical, and affordable legal service with offices in Harrogate, Hull, and Leeds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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Rated 5 out of 5 stars

Very Helpful Professional Team

Catherine, Lucy and Helen have all been incredibly helpful and professional. In fact, everyone I have spoken to at Truth Legal has generously given me their time, probably beyond their obligations, and for that I am extremely appreciative. A very different experience dealing with this team compared to what I would expect from the industry standard, I would highly recommend Truth Legal to deal with your case.

April 30, 2021
Unprompted review
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Reply from Truth Legal

What a lovely way to end a week. Thank you for kindly naming our colleagues who have been helpful. All the best for the future.

Rated 5 out of 5 stars

I contacted Mirek and Yvonne

I contacted Mirek and Yvonne, who were very professional and gave very sound advice.

April 27, 2021
Unprompted review
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Reply from Truth Legal

Thank you for this review regarding our Employment Team. Best wishes to you.

Rated 5 out of 5 stars

very satisfied

I recently used Truth Legal’s visa services for applying for a new spouse visa. It was a completely new visa route for me and I was not familiar with the process. I wouldn’t have had such an easy process without the help of Mr. MacWilliam. He made the whole process trouble-free for me and my partner. I couldn’t have been happier with the service he provided.

April 23, 2021
Unprompted review
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Reply from Truth Legal

Thank you for your kind review of our Immigration Department, spearheaded by Louis MacWilliam. Genuinely we would prefer it if the immigration system, such as in relation to for spouse visas, was more straight-forward, so that people could apply - without lawyers - with greater confidence, but sadly that is not so. With the very best of wishes for the future.

Rated 5 out of 5 stars

Accident at work

After an accident at work I called Helen at Truth Legal to proceed with a claim against my company. She was extremely helpful and after taking details of the accident, she took it from there. I have to say I haven’t got a bad word to say about Truth Legal. Helen was by my side all the way to the end of the claim, informing me by email and phone of each step and outcome along the way until it’s successful end. Thank you so much Helen I couldn’t wish for a better solicitor.

April 20, 2021
Unprompted review
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Reply from Truth Legal

We are lost for words.

Helen Beaumont truly is a brilliant solicitor: we are privileged to work with her. Naturally, we wish that nobody would ever need a personal injury solicitor. We are indebted to you for your instructions and for your kind words. With the very best of wishes for the future.

Rated 5 out of 5 stars

Employment and Redundancy Advice

After some difficulties with my previous employer I decided to get some clarification and advice around my redundancy and pay... and I am so glad I did!

Not only did they provide advice around employment law that I was unaware of but it was done in plain English too!

Thanks to Truth Legal I have successfully reached an agreement with my previous employers that will keep my family going for a few months.

Thanks guys!

April 17, 2021
Unprompted review
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Reply from Truth Legal

Great news - many thanks for these kind words. Employment law matters are often frightfully complex, however, the various bargaining positions of the respective parties are usually the key factor. Best wishes.

Rated 5 out of 5 stars

Whilst unable (due to time limits) to…

Whilst unable (due to time limits) to assist directly with my potential financial mis-selling claim against two shysters (one a so-called IFA, the other a household name building society) I have to record that the advice able to be given was excellent and I found the advisor personable and professional. I have no reservations in recommending the firm.

April 16, 2021
Unprompted review
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Reply from Truth Legal

Thank you for these words, even if we could not take the matter further. We are blessed to work with Maya Fayad - a former mortgage broker now turned lawyer. Thank you for your understanding. We don't believe in offering false hope. With the very best of wishes.

Rated 1 out of 5 stars

Time wasters

It's Thursday today. I phoned last Friday morning and was promised a call back on Monday, if not the same day. I didn't get a call. I phoned again yesterday morning and was promised a call back the same day and again didn't get one. I phoned again today and was told that there are 2 lawyers and they're getting 50-60 calls per day. That's not an excuse for not keeping their word. How can they possibly cope with that volume of cases and do them all justice? I've found a much more professional firm now thankfully.

REPLY TO RESPONSE:
Your number is (01423) 788538, correct? I'd post a screenshot of my call logs showing the 4 calls I made to your office if the platform allowed it. It's not my fault if the information that you gave me is incorrect. And I didn't say 60-70. Who would trust a law firm that can't even get these basic details correct?

April 16, 2021
Unprompted review
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Reply from Truth Legal

We have looked into this matter. We suspect that you may have confused us with another law firm (perhaps of a similar sounding name). We do not receive 50-60 (corrected from initial response) calls per day and we have no record of the call on the day that you say you called. We are a small/medium-sized law firm, so could not handle that volume of calls. If we are mistaken, then we would apologise.

Rated 5 out of 5 stars

Yvonne Atherton has helped me many…

Yvonne Atherton has helped me many times over the years and as an HR Professional I have found her Employment Law advice and negotiations to be excellent. I would recommend to anyone to search out Yvonne.

April 15, 2021
Unprompted review
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Reply from Truth Legal

Thank you for these splendid words about Yvonne Atherton. As you say, she is a fabulous Employment Solicitor. Best wishes to you.

Rated 5 out of 5 stars

Fantastic service from Helen Beaumont!

Following an accident at work leaving me with two fractured elbows I initially sought the help of a different Personal Injury solicitor; when my emails and calls went repeatedly unanswered I opted to change to Truth Legal having read some excellent reviews. They were not wrong. My solicitor Helen Beaumont has been absolutely amazing from start to finish and I would recommend her very highly. My case has proven long and at times, arduous but this has largely been due to Helen's drive and determination for everything to be right. Helen has kept me updated constantly, has always responded to my calls/emails in a timely manner and her advice has been invaluable. One of her best qualities has been not to make false promises, as I am aware some personal injury solicitors could. She has been honest and straight forward throughout the process, which is what I wanted. My case has now been settled to my huge satisfaction with a much better outcome than I ever imagined. Thank you so much Helen xx

April 14, 2021
Unprompted review
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Reply from Truth Legal

Switching personal injury solicitors is a bold move, even though we specialise in such cases. Helen Beaumont is a tenacious solicitor, tirelessly working for her clients. It is only right that you highlight that injury claims often take a long time (longer than misleading adverts suggest), particularly if your solicitors want to do a proper job. Helen tells it how it is: no false promises, as you say.

On behalf of everyone at Truth Legal, thank you for leaving this kind review. Reviews assisted you in making your decision and no doubt they will assist others in due course. With the very best of wishes for the future.

Rated 5 out of 5 stars

Friendly and efficient servcie

Seeking help with an employment matter I sought advice from a friend who highly recommended Truth Legal. I found Mirek to be friendly, informative and responsive. He was able to clearly talk me through each stage of my case and I am very happy with the service provided. Navya was invovled in the final stages of my case and was equally approachable and clear in her advice.

April 9, 2021
Unprompted review
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Reply from Truth Legal

Thank you for these lovely words. Reading that we had been recommended, always lifts our spirits. Mirek and Navya are phemonenal employment lawyers, vastly experienced in helping inviduals. We wish you all the best for the future.

Rated 5 out of 5 stars

Unfair Dismssal Claim

I contacted Truth Legal after the solicitor provided by my household insurance cover told me that my Unfair Dismissal claim would not succeed. Navya and Yvonne listened to my story, reviewed the documentation and agreed to help. They attended Tribunal Hearings on my behalf, keeping me updated at all times about the next stages of the process. Finally after 18 months the company settled before the final Tribunal Hearing. They helped at every stage and without them I would not have succeeded.

April 6, 2021
Unprompted review
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Reply from Truth Legal

Certainly this is not the first time - nor will it sadly be the last time - that the lawyers acting for a household insurance company tell someone that their employment claim will fail....and then they are proved wrong. Overcoming such obstacles makes our already very rewarding jobs, even more rewarding. With best wishes for the future.

Rated 5 out of 5 stars

Looking for a Super Solicitor …

From the first phone call through to the end of the litigation process Truth Legal were super. I would highly recommend them particularly Helen Beaumont- very thorough, efficient and professional solicitor.

April 1, 2021
Unprompted review
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Reply from Truth Legal

On behalf of everyone at Truth Legal, in particular, from Helen Beaumont, thank you for taking the time to leave this kind review. With best wishes for the future.

Rated 5 out of 5 stars

I am very happy with Louis MacWilliam…

I am very happy with Louis MacWilliam at Truth Legal. Our application was a bit tricky. I am divorced and getting married the second time with a divorcee with a teen son from her first marriage. They both had Indian nationality. Louis analysed our situation and advised us accordingly. So many times I thought I was ready to apply but Louis was not - hence I had to keep going back to the drawing board and getting my documents in order. This delayed our application by almost 4 months. Only when Louis was 100% happy with the documentations - he allowed us to apply. Infact, my wife's and son's application was so spot on that we were not even called once by the Home office, my wife and her son did not even have to go for an interview. They were called in just to take the stamped passport with the visa ! I will give Louis 10/10 for his expertise and guidance. Will definitely be using Louis for the visa extension in 2 years time !

March 8, 2021
Unprompted review
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Reply from Truth Legal

Thank you for this detailed, full review about the service provided by Louis MacWilliam. As you know, Louis is Head of our small but growing Immigration Department. Immigration matters are just as complex and fiddly as you say. More and more families are set up like yours, which does often complicate such applications. Precision is precisely what is needed with immigration law. With best wishes for the future.

Rated 5 out of 5 stars

I would highly recommend Truth Legal

I would highly recommend Truth Legal. Navyar is not only excellent at her job but extremely understanding, compassionate and supported me through an extremely difficult time.

March 6, 2021
Unprompted review
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Reply from Truth Legal

"Compassionate" - yes, Navya and her Employment Team are certainly that. We are very happy to read these words. With best wishes for the future.

Rated 5 out of 5 stars

I was not a client but I was seeking…

I was not a client but I was seeking some urgent advice a lovely lady gladly helped with this an experience over the phone was amazing so to be a client off theirs must be rewarding

March 2, 2021
Unprompted review
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Reply from Truth Legal

With great pride we have helped thounsands of people, just like you, who are not clients of the firm. We would rather live in a country which has a far better Legal Aid system than we currently endure. Until that changes, we will continue to play our part. Our lawyers are not perfect, but what they do share is a passion for providing access to justice.

Rated 5 out of 5 stars

I had a great experience with the Truth…

I had a great experience with the Truth Legal Solicitors / Immigration department, in the process of becoming a British citizen. A special thank you to Louis!
Highly professional, the documents stage was flawless and the whole process was very smooth.
I am realising the work was quite laborious, from organizing all the documents to creating the cover letter for the Nationality Departament UKVI, all tasks were accomplished to the highest standard.
Professional, outstanding, patient, clear, transparent, and extremely supportive. The communication was always extremely prompt. Highly recommend.

February 27, 2021
Unprompted review
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Reply from Truth Legal

Thank you for reviewing our Immigration Department, led by Louis MacWilliam, one of the owners of Truth Legal. We are thrilled to read your views. Detailed reviews like this one are very important to us in monitoring the quality of the service. From everyone at TL, we wish you the very best with everything for the future.

Rated 5 out of 5 stars

Accident at Work Head Injury

Due to a Head Injury accident at work in 2016. I entered into a No win No fee agreement with Truth Legal to seek advice. I must admit at the time I was very worried about going down this route as you do hear horror stories in media. My first impression was totally wrong. When I first met Georgina as my first point of contact who started my case for a personal injury case. I found Georgina very welcoming, Helen took over the conduct of my case to closure. I cant' thank both of these ladies enough for seeing my case through. In legal mitigation there was many hurdles to overcome. Their communication skills are exemplary and kept me up to date on events as it happened.
Experience has taught me in life, as long as your are truthful and honest in your claim to succeed. Truth Legal will fight and argue your case and get you the very best result to settle your claim. I am extremely delighted how my case was conducted by Truth Legal. I would like to thank Andrew and Lucy for their services. I would highly recommend their legal services to anybody. Well done Truth Legal...

February 21, 2021
Unprompted review
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Reply from Truth Legal

On behalf of everyone at Truth Legal - in particular, from Helen, Georgina, Lucy and Andrew - thank you for your trust and thank you for this lengthy, detailed review of our service.

You speak for a very many number of people who are skeptical of "No Win, No Fee" agreements. As you suggest, such agreements get a bad press- and rightly so - because of the pesky unsolicited phone calls that we all receive. "No Win, No Fee" agreements are, though, the right way to fund many cases, because the solicitors take the risk, rather than the client. Reading such reviews make our worthwhile job feel even more worthwhile.

It has been our privilege.

With best wishes for the future.

Rated 5 out of 5 stars

Excellent team to work with

I was involved in a serious road traffic accident. The team worked patiently and with empathy to guarantee I got the best possible support during my rehabilitation as well as facilitating professional assessment of my long term needs. They also ensured I got a fair final settlement. I'm delighted to recommend them.

February 17, 2021
Unprompted review
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Reply from Truth Legal

Thank you, Dan, for these kind words. They mean a great deal to everyone here at TL. Rehabilitation is often key, as you say. Thank you for the recommendation. Best wishes for the future.

Rated 1 out of 5 stars

Misleading marketing

The marketing information for this company is highly misleading. After their huge emphasis on being a firm that will pick up claims where you're not happy with your current representative, it should be far more clear that they will only look at your case if there's enough profit in it for them.
If you have "Truth" as your company name, there needs to be absolute transparency or you run the risk of negative feedback! If I'd known this was the case, I wouldn't have wasted my time contacting them.

February 17, 2021
Unprompted review
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Reply from Truth Legal

As the founder of Truth Legal, please let me respond to what is only the second 1-star review that we have received in nearly 9 years (the other being for a similar reason). During this time - with pride - we have helped countless people who have been let down by their current solicitors. In years gone by, solicitors were often advised to rarely take on a case for a client who was frustrated with their existing solicitors. But we have not done that: in fact, we did the exact opposite.

I must say that I am saddened that this is how you felt. As we cannot breach any confidentiality, I can only reply to what you have written.

It is not always possible to unravel what another firm has done. In some cases, it would be akin to changing the foundations of a nearly fiinished house.

Sadly, we cannot take on every person who is unhappy with their solicitors and I would be surprised if any reader of this page would expect that we should. We are not a "factory law firm": we carefully review what people tell us to see if we can help. In our experience, it is frequently the case that it is someone's best interests to stay where they are rather than to switch solicitors to us.

Legal claims are vastly complicated and each case is different. At no point do we say that we can take on every person, but we do say that we would review - for free - clients who want to switch solicitors. I shall leave it to others to determine whether it is unfair to receive criticism for providing free advice.

Our lawyers speak the truth, even if what they say isn’t to the listener’s liking. Delivering bad news is the worst part of the job, particularly as I know that our lawyers went into law as they have a passion for helping people. We would much prefer a universal system of Legal Aid, but as Legal Aid has been decimated, we must instead consider a No Win, No Fee agreement, or a private paying basis.

Our lawyers must advise on what the law is, rather than what they wish it was. Misleadingly, ads for many claims management companies suggest that it is always easy to make a personal injury claim, when it is not – and this misconception is widespread.

When our lawyers make mistakes, then apologies are quickly made. Here, I stand shoulder to shoulder with my team. This pandemic is challenging for all: I can assure you that we are giving it our very best.

We hope that you find solicitors who can take on your case and we hope that you are successful.

With best wishes for the future.

Rated 5 out of 5 stars

A happy client.

I was very sceptical about using a ‘no win, no fee’ legal firm after suffering an injury at work but after researching some of those available I decided to give Truth Legal a try.
I have to say I’m very pleased with the service and outcome achieved.
My case was handled by a very pleasant lady called Catherine who went through everything with me and explained everything in plain English and kept me informed of any progress (or lack of) throughout.
The pre-claim paper work was simple and clearly written and I wouldn’t hesitate to recommend Truth Legal.
Thank you Catherine.

February 5, 2021
Unprompted review
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Reply from Truth Legal

As you write - and with good reason - very many people are concerned about the "No Win, No Fee" world. What we like about this method of funding a case is that our client only pays for the service if the case is successful. Sadly, so many of those awful adverts, pesky text messages and unsolicited phone calls have tarnished what we do. We are passionate about what we do - we believe in it to our core.

Thank you for overcoming those hesitations. Catherine Reynolds (one of our owners) was pleased to read your generous words. Catherine is as you describe.

Best wishes for the future

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