SPARTAN™ Reviews 4,924

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently described as fast and efficient, with consumers noting the quick resolution of their concerns and prompt communication. People are also satisfied with the ordering process, finding it straightforward and well-managed. However, some customers also noted issues with the product itself, with a few reporting no change or even worsening hair loss after use. There were also occasional mentions of problems with orders, such as missing items or products arriving damaged. A small number of people expressed frustration with the online ordering process, specifically mentioning a "Video Gauntlet" that made purchasing difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's responsiveness and... See more

Product

Consumers find product experiences to be ambiguous. While many praise the product, noting an obvious... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick and timely... See more

Order

Users describe positive interactions with order management. Many customers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more

Rated 5 out of 5 stars

I received an email this morning that there was a shipment for more product was on its way. I emailed in that I did not need more product. The team of Patrick, Mhyca, and Veronica immediately responde... See more

Rated 5 out of 5 stars

I’m a satisfied owner of the SPARTAN red light cap and user of the Shampoo. Initial order and delivery was great. There was a recent matter I needed assistance with, and was very satisfied if the prom... See more

Rated 5 out of 5 stars

I had some questions and concerns about my RedLight Cap and got in touch with customer service. Specifically, Diana, Mhyca, Marinella, and Joan were helpful, pleasant, patient, and very understanding.... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Veronica was amazing

Veronica was amazing. She was prompt with making sure my address was correct. I spent over 200 dollars. I needed confirmation, Veronica made sure that everything was correct and updated. Thank you dearest!

April 19, 2026
Unprompted review
Rated 4 out of 5 stars

Good customer experience

Good customer experience, Cecille & Joan has been very kind with quick replies as the order was rejected by local mailing company.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Canceling order

I reached out and got a prompt reply from Cecille and was great to hear that my request was granted. I ordered and decided I did not need the product. Anyway Thank you Cecille for taking care of that for me!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

My order came with 1 damaged bottle but…

My order came with 1 damaged bottle but thanks to Cecille & Joseph with their prompt reply to not only get back to me really fast but advise the bottle will be replaced and It's in the mail. Thanks for the outstanding response team Spartan!

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Lost more even more hair when I started…

Lost more even more hair when I started using this product. They would not stand by their product. I told them that I would take before and after pictures and to supply me with and additional 6 mk ths supply. I told them that if the pictures acatially ahow that I regrew hair that I would pay them back. They said the best they could do was to offer me 35 percent t discount. Don’t waste your money this product does not work

April 18, 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for sharing your experience. We’re very sorry to hear about your concerns, especially regarding increased hair loss and the outcome you experienced while using our product.

We understand how distressing hair shedding can be. In some cases, when starting a new hair care routine, there can be an initial shedding phase as weaker hairs make way for new growth. However, this does not happen for everyone, and individual results can vary significantly depending on factors such as genetics, health, and consistency of use.

We’re also sorry to hear that you felt unsupported regarding your request. Our goal is always to be fair and transparent while working within our policies, and we regret that this situation left you feeling disappointed.

We would still appreciate the opportunity to review your case more closely and see if there’s anything further we can do to assist you. Please reach out to us directly at support@try-spartan.com with your order details so our team can take another look.

Thank you again for your feedback. It helps us continue to improve both our products and our customer experience.

Rated 4 out of 5 stars

Joseph a rep from Spartan

The account rep from Spartan was Joseph, and Joseph handled the cancellation of the order quickly. Within an hours of my request. I appreciate Spartans expeditious.handling of this matter . JonR

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

A Trustworthy company Spartan Hair Growth Shampoo products!April 18

April 18, 2026

Hello Joey,

I just wanted to thank Joey for processing my full refund $137.17 request. Unfortunately, my decision to cancel my order for 6 bottles of Spartan Hair Growth Shampoo was due to my current financial situation right now which is very tight because of am unexpected emergency home repair problem that took place at the beginning of April.

I'm hoping in the near future that I can place a new order for your Spartan Hair Growth Shampoo products.

Respectfully yours,

Maurice Goldmeer
Mobile: (928) 295-8832

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

You haven't got back with me on refund…

You haven't got back with me on refund my account or shipped anything 😕🤔.

April 9, 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for following up, and we’re really sorry for the continued frustration, especially when you’re waiting on both a response and clarity about your order.

We completely understand how concerning it is not to receive confirmation about shipping or your refund request. This isn’t the experience we want for our customers.

To get this resolved as quickly as possible, please contact our support team directly at support@try-spartan.com with your order number and the email used at checkout. If you’ve already emailed, we recommend sending a quick follow-up with “URGENT – Order Issue” in the subject line so it can be prioritized.

Our team will be able to check the status of your order, confirm what’s happened, and make sure you get a proper resolution.

We appreciate your patience and want to get this sorted for you as soon as possible.

Rated 1 out of 5 stars

SNAKE OIL or should I say Total B.S.

SNAKE OIL or should I say Total B.S.
You can take the Spartan test and no matter what you say or choose , it's always the same result / outcome on
the so called test . In the videos if you look closely , (those promoting the product ) have shaved their heads making one think your hair will grow back . I wish I had watch these people are smoking . So save your money , it's a scam .

April 17, 2026
Unprompted review
SPARTAN™ logo

Reply from SPARTAN™

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our product and quiz left you feeling this way, and we appreciate the opportunity to address your concerns.

We understand your frustration regarding the Spartan quiz results. The quiz is designed to provide general guidance based on common hair care needs, but it may not always feel personalized enough for every individual. Your feedback is valuable, and we will share it with our team as we continue improving the experience.

Regarding your concerns about our promotional videos, we want to be clear that our intention is never to mislead. Results can vary significantly from person to person depending on factors such as genetics, consistency of use, and overall health. While some individuals may experience visible improvements, others may require more time or may see more subtle changes. Our products are formulated to support healthier hair over time, with most users typically needing consistent use for 2–3 months to begin seeing noticeable results.

We’re truly sorry that your experience did not meet your expectations. We would appreciate the chance to look into your case further and address your concerns directly. Please reach out to us at support@try-spartan.com, and a member of our team will be happy to assist you.

Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in us.

Rated 5 out of 5 stars

Awesome Customer Service

I am regular customer of Spartan and love there product. My recent order was place with some wrong product but Julia and Joey provided me the best customer service in resolving my issue. Thank you again Julia and Joey for the support and great customer service.

April 16, 2026
Unprompted review

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