SPARTAN™ Reviews 4,924

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The company's response time is frequently described as fast and efficient, with consumers noting the quick resolution of their concerns and prompt communication. People are also satisfied with the ordering process, finding it straightforward and well-managed. However, some customers also noted issues with the product itself, with a few reporting no change or even worsening hair loss after use. There were also occasional mentions of problems with orders, such as missing items or products arriving damaged. A small number of people expressed frustration with the online ordering process, specifically mentioning a "Video Gauntlet" that made purchasing difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's responsiveness and... See more

Product

Consumers find product experiences to be ambiguous. While many praise the product, noting an obvious... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the quick and timely... See more

Order

Users describe positive interactions with order management. Many customers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service! I'm slow in using my product so the auto-refill came a bit too soon. I reached out to Spartan to cancel the order. Patrick responded within a day, cancelled the order, sent... See more

Rated 5 out of 5 stars

I received an email this morning that there was a shipment for more product was on its way. I emailed in that I did not need more product. The team of Patrick, Mhyca, and Veronica immediately responde... See more

Rated 5 out of 5 stars

I’m a satisfied owner of the SPARTAN red light cap and user of the Shampoo. Initial order and delivery was great. There was a recent matter I needed assistance with, and was very satisfied if the prom... See more

Rated 5 out of 5 stars

I had some questions and concerns about my RedLight Cap and got in touch with customer service. Specifically, Diana, Mhyca, Marinella, and Joan were helpful, pleasant, patient, and very understanding.... See more


Company details

  1. Hair Product Store
  2. Health and Beauty Shop

Written by the company

At Spartan, we understand that hair loss is a common yet deeply personal issue. It's a journey that many of us will face, with statistics revealing that up to 68% of men experience hair loss sooner or later. But in a world where options are often limited and laden with unfulfilled promises, we stand apart. Spartan isn't just a brand; it's a commitment to revolutionizing hair care with the gifts of nature.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Timely response and friendly service

I reached out to the support email yesterday afternoon and by this morning, my concern was already answered and solved. Joey helped me out immediately and my replacement item was shipped out. Thanks a bunch! I love your products and am definitely going to be getting more in the future.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve always been skeptic about any…

I’ve always been skeptic about any products that ‘help with hair growth’ 🙄 - I’ve tried a few different ones over the years & didn’t see any difference TBH.

Spartan is the one exception!! Woot Woot! 🙌 - I LOVE Spartan products, and I use the shampoo & conditioner 3-4 time a week… religiously!! I’ve now added the ‘Root Activator Spray’ whiz is definitely the way to go! 🫶

I’m lucky that I still have a decent head of hair, but I was definitely starting to recede at the front, especially on the RHS above my eyebrow, and the front definitely wasn’t as thick as it used to be 😪.

After 12ish months of using Spartan, the recession has not only stopped, but has grown back noticeably (for me) as the new hairs are much lighter than the older hair that’s always been there! It’s shows especially after I wash & blow-dry my hair & looks 👌👌👌 - when I style it to go out!

I 100% recommend this 3 product combination & to cap it off, the shampoo & conditioner smell amazing & my hair looks & feels healthy AS!! 🥳

I buy the above for my friends as gifts (especially when they are thinning) & have had many thank you BIGTIME back… which I love!

If you haven’t started using Spartan, get around it & you too will be thanking me!! Hahaha!

Enjoy!! 👍

May 16, 2025
Unprompted review
Rated 4 out of 5 stars

The customer service provided by JeAnne…

The customer service provided by JeAnne and Marinella was exceptional. Although the ordeal of getting my packages has been frustrating. they have made the process easier, and adding in a free item to boot was a nice gesture.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I was assisted by Marinella

I was assisted by Marinella, Mhyca, Joan & Cecille. They provided fantastic service and made my purchase a breeze. Frankly, working with them, was easier than trying to navigate the website to make the purchase on my own.

April 13, 2026
Unprompted review
Rated 4 out of 5 stars

Quick response

Joey was quick to respond! He got me a new product because mine got shipped to the wrong address.

April 14, 2026
Unprompted review
Rated 3 out of 5 stars

Order doubled without my authorization, then rectified

I placed my order. They doubled it without my authorization. This made me very unhappy. I complained via email and JeAnne was very quick to respond to my complaint and removed the extra items. So bad for them to alter my order, but kudos for rectifying it so quickly.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

a shipping glitch overcome with great service

I had a shipping glitch, out of Spartan's control and not the end of the world given my location (Cyprus). Fortunately JeAnne was immediately - and I mean immediately ! on the case. Solution now in place, personal and attentive service received - highly recommended to others.

March 7, 2026
Unprompted review

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