TryBooking Reviews 120

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, quick responses, and willingness to go above and beyond. Many people found the platform easy to use for setting up events and appreciated the flexibility and intuitive design, making their overall user experience very positive. However, some people were dissatisfied with the booking process and the website's performance, particularly during high-demand events. They reported frequent site crashes, error messages, and issues with online payments, leading to frustration and an inability to complete ticket purchases.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Website

People report ambiguous experiences with the website. Many customers praise the platform for being effortless... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the platform intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product on offer! So many features — and yet, as a busy working mum who volunteers at the PTA with zero time or brain space to learn new techy stuff, here I am! After just four phone calls and s... See more

Company replied

Rated 5 out of 5 stars

Really easy to set up my first event and AMAZING customer service from Helen, she answered my queries so quickly and explained how to make changes and brand the event page, which really made it. W... See more

Company replied

Rated 5 out of 5 stars

We've used TryBooking for a number of years now for all of our events and we've never had any issues. We expanded our use of the platform this year by utilising the Box Office feature and it helped wi... See more

Company replied

Rated 5 out of 5 stars

I am astounded that not everyone who does gigs is not using this platform. Really low commission rates (it's hard getting bums on seats, who wants to lose a chunk of revenue?) and absolutely sterli... See more

Company replied


Company details

  1. Software Vendor

Written by the company

TryBooking is an events ticketing, bookings and registrations platform. We offer a powerful ticketing solution with a suite of features including customisable events, different ticket types, interactive seating plans, sales/marketing reports, barcode scanning and more. We have the lowest fees in the industry and outstanding customer support.


Contact info

4.1

Great

TrustScore 4 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Positive

Wanted to support them

July 11, 2024
TryBooking logo

Reply from TryBooking

Many thanks for taking the time to review.

Rated 1 out of 5 stars

ThIs website is a rip off DONT BOOK!

ThIs website is a rip off DONT BOOK!

I booked an african event that didnt take place and not only did they not tell me the event was cancelled they refused to refund my money and claimed that they were simply a software company with no responsibility for ticket sales evem though they say they are the event ticket seller STAY AWAY FROM THEIR EVENTS I would give the zero stars becuase they are dishonest

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

Rip off

Rip off. 6% in fees and the vendor provided no alternative payment.

These guys need to be brought under the financial services act and their fees reigned right in like they did with airlines and CC surcharges.

Reply: Rubbish. I have proof.

July 20, 2024
Unprompted review
TryBooking logo

Reply from TryBooking

We charge 2.5% in fees plus a 50c ticket fee. Also we offer a variety of payment options. If you send any details (proof) through to info@trybooking.com we csn take a look

Rated 5 out of 5 stars

Excellent service

Excellent service. I bought a ticket by mistake and emailed them of my error and requested a refund.
Within 45 mins they processed the refund. On a Saturday afternoon too.
Can’t grumble at that 👍 👍

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed. My son and his friend who both have Down Syndrome wish to attend a show in April. They have Companion cards which enable a carer to accompany them free. There is no facility on the booking page to do this so the carer has to pay or they can't attend.

March 13, 2024
Unprompted review
TryBooking logo

Reply from TryBooking

Hi Fran, TryBooking is just the software platform. We dont control the ticket types and conditions of entry to events. Would be appreciated if you could reconsider your review. Regards

Rated 3 out of 5 stars

Trustpilot is legitimate

Trustpilot is legitimate. Just poorly executed.
I wanted to buy tickets in a car lottery drawn March 2024. At first I thought it was a scam because the ticket dates were last year (2023). I was expecting to see the the closing date of the lottery, not the opening date! I re-read the lottery and then understood that the 2023 date was the opening date of the lottery!
2nd. The Trustpilot page asked for my address multiple times. But after multiple re-reads, I discovered that, Actually, trustpilot was asking me for the address, for each of the 8 tickets. So Trustpilot is legitimate. Just poorly executed.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

simple and effective

I needed a simple and effective way to register attendees for an event. TryBooking.com was the solution to all my frustrations. It was easy to use and the customer service support I got from Sacel in the call centre was first class. Thanks to everyone in the TryBooking team.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic platform for events

A fantastic platform for events.
I’ve just set up a webpage for our local PTA Christmas fair. The site is easy to use, very transparent & reasonable on fees & provides on the go reporting.
Customer service support has been excellent - all my technical queries have been resolved quickly, professionally & enhanced our event. Highly recommend these guys!

November 7, 2023
Unprompted review

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