Trysmarthearing Reviews 

I am still getting used to my new aids but from day one my TV was turned down from 30 to 10. Just had them for about a week and as I said still getting used to them but would certainly recommend anyone needing hearing aids to buy them. Thanks John Stewart

The units worked very well and the after service was as good as as it gets only a small problem but not with the product and was offered help to sort it out .

Yes my experience with Smart Hearing was excellent very helpful people. I had a couple questions for them and they got back to me immediately and I was very satisfied their reply. I would definitely recommend the Hearing aids very easy to use, the volume easy to adjust. I have never worn Hearing aids before, so I am getting used to being able to hear properly. I take them out at bedtime and they sit in their little case to charge for the next day. Very simple and a very reasonable price for something that would probably cost thousands at a Hearing Aid shop. So well done to Smart Hearing and thankyou I will definitely recommend to my friends.

Having spent thousands of pounds on various hearing aids over the last circa 20 years, all of which have been fine, I now find that my new Smart Hearing aids costing a fraction of the norm, are at least equally fine.

I star only because zero stars is not available. Finally received my hearing aids. As I have had hearing problems in my left ear from childhood, with multiple surgeries, resulting in scar tissue and an enlarged ear canal, I was hopeful as the company advertised adjustable caps to fit any ear. This was not the case. The aids are not suitable for my deformed left ear. Seems simple to explain this , return them and get a refund. But no! They want a lot of personal information before they will " authorise"a refund. Information i am not prepared to give ( audiology reports ! What business is it of theirs ?).
I am in the initial stages of asking for my money back. Hiwever, this is not an honest or reputable company. Do not, under any circumstances buy online from them. My credit card company is involved.

Further addition to previous. After a number of exchanges with "dear Lorraine", I am still pursuing my money back. I have a string of emails which exude fake concern and excuses for not giving me my money back for a product which is unfit for purpose. Never buy from this company!

Exceeded my expectations. A brilliant product

Made a real improvement to my hearing. Took awhile to get used to them but I persevered and I can now hear my family and friends. Would highly recommended this company.

Thank you for all what you have done to ensure Customer Satisfaction during this process . It would seem that the ethics of the Company are very high and look to the population to give alternative approaches to hearing help . On top of this is the “STAFFs Customer Focus “ on ensuring Satisfaction is achieved by listening to the Customer and delivering responses .

Excellent product, good communication through the buying process.

Finally got my refund through by going via my bank, who were great. Always pay by CC when using this company as the 'Judy ' AI from customer services will drag any issue out to the end.
Only when I said I was reporting them to Trading Standards and Small Claims Court did they start offering me % refunds which I refused.

Took quite a while to arrive but they were stuck in transit. Now had my new ears 10 days. Must admit they take a bit of getting used to after the nhs ones but with perseverance I think I’ve cracked it ,changed the ear buds lots of times and now I’ve got it about right .i now look like a trendy teenager who is listening to music …if only .Give them a go ,be patient,trial and error and mine are most comfy with the antenna thing pointing to my ear lobe not upwards.Good luck hearing is so important

I have recently bought a set of hearing aids from this company. They are supberb. I am not very deaf just miss the words when in company. These aids help so much. I was so surprised to actually hear my own voice. I am using them especially when I go out with friends it’s made such a difference not to keep saying pardon all the time. Really pleased with them my friend is so surprised at the quality she’s going to see about buying some

I must admit I was skeptical about the company's claim at first, mainly due to the price.
I needn't have worried.
These hearing aids represent incredible value for money.
I paid over £3500 for my last aids. These are just as good.
I would certainly recommend them to anyone.

I am very happy with the service I have and the hearing aids working very well.
Keep up the good work

They do not work as advertised. The aids just amplify all sounds making everything uncomfortable.
When you try to get a refund as they advertise, they try all methods of getting out of sending your money back.
DO NOT USE THIS COMPANY. THEY ARE NOT HONEST AND DO NOT PROVIDE GOODS THAT WILL HELP YOUR HEARING.
AVOID AT ALL COSTS...

The hearing aids did not fit my ear canal - they were too big. This is where the online model falls down, as other companies take a cast of the canal. I was unable to keep the hearing aids in my ear and because of this, I experienced very loud whistling, which was unbearable. The only way they would stay in was if I held them in with my fingers. On reporting this and explaining the problem, Trysmarthearing at first said that there was nothing wrong with the hearing aids as when I held them in my ear I had said there was a slight improvement in my hearing, so they offered a "goodwill" payment of 20%. I was not prepared to accept this, as I was £149 out of pocket with nothing at all to show for this payment not to mention the 2 year warranty I had taken out. After much email correspondence and my mention of reporting this situation to Trading Standards, they offered 30% refund on the hearing aids only, refusing to refund the useless warranty. They finally agreed to a 50% refund but not the warranty money. I accepted this as I did not want to spend any more time on this. Their 45 day refund guarantee is worthless and I would recommend that anyone thinking of buying these hearing aids get a audiologist to take a cast of your ear canal before you do. I would never buy anything like this again and definitely not something advertised on social media, which these hearing aids were.

This was bought for my husband who has not been able to follow conversations or watch TV for some years.
But however once he inserted them he turned to me and said with a smile on his face I can hear. That was what I was hoping would happen.
He batted with adjusting it over a few days he found where it worked for him. I can highly recommend Smart Hearing.

DO NOT ORDER THESE. Couldn't stop the constant high pitch whistling. They said they are not faulty, as they do not fit. And the 45 day trail does not cover that. Offered 30% refund and £10 to return them. I argued my case. They then offered me 50% refund but refused a full refund. I dare not return them , as the previous reviews FROM (SMART HEARING) say THE refunds were not recieved. Reported them to citizens advise. Disgusting company

Whilst the price in good, the technology they use & the recharging hear aids are good that is where it stops, I ordered a set of these aids with a 45 day trial period, but found my right ear would not accept the aid without being really uncomfortable & my left ear the seal cracked as soon as I moved my head squealing in both ears. I tried for a week the get them to work with no avail. They do not have a phone number email only no return address & to be honest I don't think they are based in this Country, the emails started to flow. I explained my problem then they started to obtain a full refund the items need to be returned unopened, how it that possible ?? they quoted the Consumer Protection Act, the trial period big con job, you say one word out of place & they refuse your request. I think I said It was like starting all other again with the hearing aids, that was the con, 45 days trial void, they offered a good will refund of £40.50p which includes your return postage up to the value of £10. They won't refund you if you don't send them a copy of the receipt with the tracking number on it & they word the emails as if they are doing you a massive favour & its hard work they are doing for you, wow thanks, end result they are £100 better off plus the goods back. And as someone mentioned there Amplifier’s not hearing aids. Just be careful with this company they are not honest people to deal with they rip people off.

I ordered them on the 18th June still haven’t had a delivery the tracker does not work and I have emailed them many times and they just fob me off with another email which give me no information what do ever I have asked them to ring me as they do not have a contact number and had no response I think I have been scammed