Trysorelle 

Wish to unsubscribe immediately.

Well I am phoning my tomorrow to tell them that I have tried all the phone numbers that you have put up and they don't exist you have sent me about 20 boxes of Sorelle tan that Did not order I am a 71 year old what am I suppose to do with the I think you should repay me

Pure scam took the money and never sent the product also sign you up to a subscription which was never agreed to

Ordered their buy 3 get 3 free ONCE back in April 2025 no subscription. Never found that they worked and today 9th December found £75 taken from my account from the company and an email from 8th December saying I made a monthly subscription which was followed by multiple emails off them with offers since purchase was apparently made to hide it! I never agreed to them storing and using my details and purchasing a subscription on my behalf!!£75 for something that doesn’t work!! I’ve contacted them and managed to cancelled subscription but doesn’t offer me a refund and waiting on reply!!!

This company is a scam. I cancelled and they are still charging me . You can't get ahold of anyone, have to take legal action and contact my bank about this fraud 😡

This company is a complete scam. I ordered a product 2 months ago and their tracking only indicates that the shipping label was created. Reached out to the company for a refund and they only offer a 25% refund when I never received the item. I wish I could give them negative stars. Do not waste your money and time with this company.

If there was a zero, I’d give them that rating. I have just received my order today, 1st of December. It was placed on the 2nd October.
First red flag is that they lie about their location, they claim to be in the United States, while they are in Taiwan. Why?

I signed up for 1 month and got one bottle free. I then went onto the website to cancel and was given an email to contact. I did some and the response was "you can't cancel through our website." 6 months later and 15 bottles plus the self tanner they launched, they are still charging me. I think im going to have to contact my bank to stop any further payments to this company.

Now I have read the other reviews I can see it’s not me! SCAMMERS!! Don’t buy from this company! They subscribed me to a monthly subscription! No one replies to emails I must have sent 15 emails and contacted them on insta messages no reply! Absolute sham of a company! Drops are crap and don’t even work! DO NOT BUY FROM HERE

I have actually had to seek legal action against this company they have been taking money out of my bank account for months don’t answer your emails completely ignore I never subscribed for over 8 months have been taking money without my consent even charging my bank card and the bank getting involved they are fraud stars STAY AWAY!!!!

No positive results at all after using this product for over 4 months and I was religious about taking it daily. I even combined it with regular UV exposure. Waste of money!!

Personal information omitted but the following email chain beginning May 2025 ended in Sorelle commencing in fraudulent activity, still waiting reply to my last email

On May 20, 2025 at 3:52:25 AM UTC, Denise wrote
To Whom It May Concern

Per the attached screenshot, I have mistakenly obtained 2 subscriptions.

First and foremost, I do love the product but be that as it may, I now have plenty of product to last me for sometime.

I am requesting cancelation of both subscriptions until further notice. At which time I will order as needed.

I thank you for your cooperation in this matter. Please reply with confirmation as to my request of cancelation to be placed effective immediately. Again, I do appreciate your product and support. I will most guaranteed order again when needed. If you have any questions or concerns please do not hesitate to contact me.

Sincerely

Denise

Date: Fri, May 23, 2025, 8:23 PM
Subject: [Try Sorelle] Re: Re subscription
To: Denise
Hi Denise,
Thank you so much for your kind message and support — we’re so glad to hear you love the product!
We’ve gone ahead and canceled both of your subscriptions, effective immediately. You won’t be billed again, and you’re always welcome to reorder whenever you’re ready.
If you need anything else in the meantime, feel free to reach out. We’re always happy to help!
Warmly,
Sorelle Support Team

This email is a service from Try Sorelle. Delivered by Zendesk

On 2025 M10 16 00:25:27 UTC, Denise wrote
Sorelle Support Team

Per the below email chain, on May 20 2025 I sent an email canceling my subscription. On May 23 2025 your Support Team kindly replied advising me that my subscription was canceled.

September 2025 Sorelle charged my account $39.95 for a order/subscription that was previously canceled in May 2025. Please reimburse my account $39.95 as I did not order any product or reactivate my subscription. Also today October 15 2025 I received a notification from my bank advising Sorelle attempted to charge my card another 39.95. This transaction was declined, please see to it that this transaction is canceled on your end and that no future transaction are attempted.
Again, when I am in need of your product, I will place an order at that time. Please reply to this email assuring my request have been completed.

Thank You

Denise

From supportsorelle October 15 2025 at 9:37pm
Hi there,

Thank you so much for getting in touch—and I’m truly sorry for any confusion or frustration this may have caused.

After reviewing your account, I can confirm that the recent charge was for a recurring order from your active subscription, which was selected at checkout during your original purchase. This information was also included in your confirmation email. Our system generates follow-up orders every 30 days to help support consistent results.

We totally understand that many customers are hoping to try just one bottle first. However, because Sorelle is formulated to work gradually with your body, it typically takes 2–3 months of consistent use to begin seeing visible results. One bottle alone may not be enough to experience the full benefits.

Just to clarify—our tanning drops aren’t a quick or instant tanner. They’re different from bronzers or lotions and are designed to build a natural glow over time. If you haven’t already, we highly recommend checking out our Tanning Timeline to learn more about how the process works.

That said, we’d love to make this a better experience for you. Here’s what we can offer:

✨ A 20% discount on your most recent order—no return needed

✨ 15% off your next 3 shipments
✨ A free 30ml tanning lotion in every one of those orders to help boost your glow even faster

We really believe you’ll love the results with a little more time—but of course, if you’d still like to cancel, you can manage your subscription at
Let us know how you’d prefer to move forward—we’re always here to help!

Warmly,
Sorelle Support Team

****At this time, it's quite evident that the above Support Team Member did not read the email chain before replying. If they had they would of not been able to deny the cancelation of my subscription **
My last email replying and still awaiting Sorelles response
On October 16 2025 at 5:09AM
Denise wrote
Support Team
I do understand mistakes happen, if Sorelle somehow inadvertently reactivated my subscription, please see to it in correcting your error to show the cancelation of my subscription on May 23 2025 as you can confirm in the below email chain. Also I expect immediate refund of $39.95 to my card as Sorelle was not authorized to take in September 2025.
I eagerly await your response confirming this matter.

Denise

Same as everyone else i bought the buy1 get 1 free £19.99 50% off and thought that was that until they kept taking money out even though I cancelled subscription with bank but instead of sending 2 bottles for £19.99 as originally paid im paying £29.99 for 1 bottle and small 30ml tanning lotion??? That makes me orange 🍊. I've tryed to send them emails then 48hrs after I get a email back saying email could not send and incomplete!!! Numerous times now and it stressing me out so im paying £30 for 1 bottle of tanning drops, its hard when u haven't got any help or info to stop this crap from happening as 1 bottle is not enough for me,I use that a week and im fuming over this as it's so hard to get thro tk them ive cancelled my card over 4 times and that don't stop them,can anyone help me with this??

Total scam. They say that you can cancel anytime. Not true. Very hard to cancel. Product doesn't work

I have been trying for 5 months to get this canceled and can't seem to get it done. I don't know what else to do other than pay my bank to stop payment. I've wrote them every month and can't find a phone number to actually contact them. Very poor customer service. Anyone want to buy some, I've got plenty...lol!

Unfortunately I have been taking this twice a day every day for 2 months (finished 2 bottles) and noticed no tan whatsoever, not even an improvement in my skin. I also have to pay for one more month’s delivery until I’m able to cancel the subscription (which I didn’t realise when I originally ordered it) so I have to keep paying for something that isn’t working. The only positive is that once mixed into a drink, you can’t taste the drops at all.

I’m very disappointed with this company. My first purchase was buy 3 get 3 free , no invoices or paperwork with the package. I received 2nd order 3 drops and 3 tanning creams of which I didn’t order at all and was double the price!!!cancelled my subscription at the bank but few days ago I received another unwanted package of 3 drops and 3 tanning creams I’m drowning in sorelle products and very very disappointed.wouldn’t recommend them at all.

Good luck canceling the subscription they scam on you.
Didn't sign up for a subscription Yet, the last 3 months been getting hit for $39.99. got a response back from Sorelle Per my email to them notifying that I was formally canceling the subscription. they provide a link to cancel and they give you a link that doesn't work. you go to the website - sign on and the subscription link does not work there either.
Beyond Angry here.

Can't cancel an unapproved subscription. The irony is the product is decent. However, when purchasing Sorelle tanning drops, I was subscribed to monthly shipments that I didn't authorize. They have tried to draft from my account since April. I tried to cancel the fraudulent subscription, and the website will not allow it.

SCAM
They charge you without telling you and subscribe you.
When you try to cancel they will not unsubsribe you.
BE AWARE!
I am contacted the Attorney General’s office, Better Business Bureau and FBI Fraud Division.
I have to change my Visa card so they will stop charging me.
Maria Smith