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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the product's effectiveness, noting significant improvements in skin texture and appearance, with many finding it delivers visible results quickly. People also appreciate the quality of the product, often highlighting its quick absorption and non-greasy feel, making it easy to incorporate into daily routines. However, some people were dissatisfied with customer service, reporting issues with unreceived orders, difficulty obtaining refunds, and unresponsive support. There are also mixed opinions regarding order fulfillment, with some customers experiencing long delays or issues related to subscription management.

What people talk about most

Product

Customers consistently note positive experiences with product, especially for conditions like keratosis... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the products are effective in... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers found it easy to use... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as "horrid," "terrible,"... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Good - quick response to enquiries and clear communication/instructions regarding how to unsubscribe. Easy process. Customer service was top notch. The Bad - no visible improvement in my KP... See more

Rated 4 out of 5 stars

I’ve been using this cream for two weeks, and I can already see a real difference. My skin feels noticeably softer, smoother, and more hydrated. The strawberry spots that used to bother me have lighte... See more

Rated 5 out of 5 stars

’I've struggled with keratosis pilaris (“chicken skin”) on the backs of my arms for years and have tried multiple exfoliating lotions with mixed results. This one actually delivered noticeable i... See more

Rated 5 out of 5 stars

I’ve struggled with keratosis pilaris for years and have tried countless creams and scrubs with little success. The Advanced Triple-Acid Complex formula has been a total game changer! Within just a co... See more


3.5

Average

TrustScore 3.5 out of 5

263 reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Works wonders for KP

I’ve had KP for most of my life and went through stages of exfoliating and damaging my skin until I came across strawberry. Amazing product and it showed great progress in just a matter of 3 days with consistency. Easy to apply and the results show within days. Forever grateful that I’ve come across this product.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Love the Sunscreen

First of all, the name “Strawberry” is absolutely adorable. I just started using their sunscreen, and I already love it! My skin tends to get very red, and it was extremely red this morning. After applying Strawberry’s sunscreen, the redness noticeably went down. My skin also felt incredibly soft and smooth afterward. I can’t wait to get their sunscreen again!

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THIS BRAND!!

Do not trust this brand! After one use, my skin broke out in a severe itchy and painful reaction with multiple liquid-filled blisters. Despite their “60 days” return policy, they refused issue a return and refund for my order. In fact, their support team recommended that I CONTINUE to use the hyperpigmentation cream that caused my reaction in the first place, instead of refunding me. Stay away from this company!!

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

The product is made in China

The product is made in China. I first suspect about it, I sent email and keep asking where is the balm made from, the staff keep avoiding my question. Finally I asked for refund for the balm because I don’t want to use without knowing where the balm is made. They first offer 30% refund and ask me to keep the balm. I insist I want to return it and get a full refund.
They finally gave me the return address and it is an address in China.
In addition, I didn’t set up recurrent order, but after 3 weeks of my first order, they charged my card for second order.
So frustrating.

December 14, 2025
Unprompted review
Rated 4 out of 5 stars

I have been using it for past 2-3…

I have been using it for past 2-3 months and it has improved my pigmentation a lot. I will keep using it and hopes it helps in removing all the pigmentation to get clear skin. Thanks

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

I had a rash from their products and it…

I had a rash from their products and it was so hard to get a refund. I still have not gotten my refund and to make matters worse, the company placed me in a subscription scheme that charged my card again while waiting for a response and refund. The support email is nonexistent and I never got a reply there. Messenger was where I finally got a reply but very slow and unassuring. Please don’t trust this company.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam.

Item not delivered and i cant get my refund back

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product

This product has really made an amazing difference to my skin, it started to work straight away and still improving after consistently using, I’d recommend to anyone wanting their confidence back.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing one

I purchased the product two month before, but started using this since past two weeks, and I could see a drastic change in my body. I actually tired of using so many products .But this one I applied on my pigmented area, it's really working, thanks to strawberry product.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Love how quickly this worked

Love how quickly this worked. You definitely have to keep up with it, but it is nice to see a difference. I’m not a huge fan of how it smell smells, but whatever as long as it works.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 jars of Advanced Barrier…

I ordered 2 jars of Advanced Barrier Repair Complex for Eczema. When I tried the first jar I noticed some change but not that great. When started using the second jar, my eczema started to change colour and started looking a lot better. The redness started to disappear and legs started looking a lot better. Ordered another couple of jars and hoping it will help it even more. The product was delivered quickly and no problems with delivery. Looking forward to receive my next order

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE IT

This stuff is amazing. I was a little sceptical when I purchased my first bottle, but the bumps on my arms and legs have significantly improved after about a week of use . I’m actually amazed, and can’t stop touching my legs because they feel smooth. I don’t write reviews often but this stuff is gooood!

November 20, 2025
Unprompted review

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