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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the product's effectiveness, noting significant improvements in skin texture and appearance, with many finding it delivers visible results quickly. People also appreciate the quality of the product, often highlighting its quick absorption and non-greasy feel, making it easy to incorporate into daily routines. However, some people were dissatisfied with customer service, reporting issues with unreceived orders, difficulty obtaining refunds, and unresponsive support. There are also mixed opinions regarding order fulfillment, with some customers experiencing long delays or issues related to subscription management.

What people talk about most

Product

Customers consistently note positive experiences with product, especially for conditions like keratosis... See more

Quality

Reviewers mention positive feedback about quality. Many customers report that the products are effective in... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers found it easy to use... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as "horrid," "terrible,"... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Good - quick response to enquiries and clear communication/instructions regarding how to unsubscribe. Easy process. Customer service was top notch. The Bad - no visible improvement in my KP... See more

Rated 4 out of 5 stars

I’ve been using this cream for two weeks, and I can already see a real difference. My skin feels noticeably softer, smoother, and more hydrated. The strawberry spots that used to bother me have lighte... See more

Rated 5 out of 5 stars

’I've struggled with keratosis pilaris (“chicken skin”) on the backs of my arms for years and have tried multiple exfoliating lotions with mixed results. This one actually delivered noticeable i... See more

Rated 5 out of 5 stars

I’ve struggled with keratosis pilaris for years and have tried countless creams and scrubs with little success. The Advanced Triple-Acid Complex formula has been a total game changer! Within just a co... See more


3.5

Average

TrustScore 3.5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

"Sandpaper Arms"

I always had red bumpy arms and legs, it never actually bothered me until I was a teenager. Others would comment on it so I would wear long sleeved shirts and never wear shorts. I didn't realise that the words had made me hide myself. I didn't even know what was "wrong" with my skin or how I could remedy it. As an adult, I saw the Ad and was shook, that's what my skin looked like! I gave it a shot, what was the harm if it didn't work? I have been using the product for a good few months now and honestly, I was amazed. You really see the results after a few uses. My mam even commented that my "sandpaper arms" were gone, what had I done? I can truly say I'm beginning to feel more confident with in my own skin again.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing results in just two weeks

I'm really happy with the results so far—it's only been two weeks, and the bumps on my arms are almost completely gone! My legs are still a work in progress, but I can definitely see improvement.

I also want to mention that I haven’t even been using the product exactly as recommended, so with more consistency, I believe it could completely clear everything up.

Overall, I'm extremely happy with this product and excited to see even more results with continued use!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

I saw the product on instagram and I…

I saw the product on instagram and I said to myself that It’s just like all ads..nothing could ever solve this problem especially since I have been dealing with it for 9 years.Then I ordered it and from the second day, There was this unbelievable relief and my arms were super smooth and looked way way way better!
Day by day, My arms looked like nothing was there..THANK YOU!

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

I saw the ad on facebook and read the…

I saw the ad on facebook and read the wonderful reviews about the product. At first, I was hesitant to buy it because I have tried millions of products to tame my KP and nothing could make it better, some even made it worse. So then I ordered from Strawberry and gave it a try. Slowly, I am seeing result, good result. I hope it would be gone one day with the help of strawberry products!
PS. May I ask Where are the 2 free bottles you will send me after I made a 5 star review and send you the pictures before and after? Thanks

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Trust the process

It has been a slow process but a positive one, I was sceptical to try and now I'm on my second order. It does work and leaves the skin feeling so smooth. I will recommend 100%

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using this cream for three…

I’ve been using this cream for three weeks now, and I can really see the difference. My skin feels so much softer, smoother, and more nourished. The strawberry spots that used to bother me have noticeably lightened, and my overall complexion looks healthier and more even. I love how easily it absorbs without leaving any greasy residue, and it has become such an effortless part of my daily routine. I’m honestly impressed with the results in such a short time and excited to keep using it to see even more improvements

September 7, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Thank you so much for sharing your experience with us! We’re thrilled to hear that in just three weeks you’re already noticing softer, smoother, and more nourished skin. It’s wonderful that the strawberry spots have started to lighten and that your complexion feels healthier and more even. We’re also glad the cream has blended so easily into your daily routine without any greasy feel. Your excitement inspires us, and we can’t wait for you to see even more improvements with continued use!

Rated 1 out of 5 stars

I returned my order to Try Strawberry…

I returned my order to Try Strawberry about 2.5 months ago, paying for shipping back to China and completing all customs paperwork. The parcel is now stuck in Chinese customs because the company refuses to pay their duty fees.

I’ve sent multiple emails and even forwarded proof from my local courier that this is their responsibility, but Try Strawberry has stopped responding. Still no refund and no resolution.as I said I had already email you guys so many times on the same email address you provided and still didn’t get any answers. You support team send me china address for returning the parcel and I have got all the emails and conversations from your support team as well. If you want me to upload that emails screenshot, I can do that as well. So please don’t lie to your customers.

Very unprofessional and dishonest — I would not recommend buying from this company.

July 23, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Thank you for reaching out and I am sorry for the frustration here. After reviewing our system, we are not finding an order under your name.

So we can help right away, please email our support team at support@trystrawberry.com
with:

Your full name
Order number
Email used at checkout
Any tracking details or courier notes you received

For clarity, we do not ask customers to ship returns to China. Our company and warehouse are based in the United States, and returns are processed through our US facility. Once we locate your order, we will confirm the correct return details and move forward with the appropriate resolution, including return and refund if applicable.

Rated 5 out of 5 stars

This Strawberry product does work

This Strawberry product does work, but the results are slow and may vary from person to person. For me, it took about a month to notice a slight difference. Be consistent—apply at least once or twice a day. I would recommend giving it a try.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Tried this with a full bottle and…

Tried this with a full bottle and followed the protocol, but it didn’t work as advertised. Twice a day, but not for 12 hours after shaving, using a moisturizer after, exfoliating with the dry brush provided for free. Didn’t work, asked for a refund per their guidelines. Told me that they’d be willing to give me only 25% of the price back or I should just buy more and try again. Nope, I’m not falling for that trick. Never again. Save your money.

September 18, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there — we are sorry to read this, but several points here do not match our records or policies.

We cannot find any order or support ticket that matches these details.

Our usage guide is twice daily on clean, dry skin. There is no requirement to buy more product to qualify for help or a refund.

Our returns are processed through our US warehouse. We do not ask customers to ship to China.

We do not replace valid refunds with a 25 percent partial offer. When an order is eligible and returned to our US facility within the stated window, we issue a refund to the original payment method.

If this is your experience, please email support@trystrawberry.com
with your full name, order number, and any tracking or screenshots so we can investigate and resolve this properly. We take accuracy very seriously and will make it right once we have the correct order information.

Rated 5 out of 5 stars

I’ve struggled with KP since I was a…

I’ve struggled with KP since I was a child and have found that not much of anything helped get rid of it. But after seeing other people’s testimonials and progress pictures of strawberry, I couldn’t resist testing it out for myself. I’ve been using it for two weeks (not everyday because of sensitive skin) but it still has worked really well for me. My skin is less rough on my arms and legs, the redness is slowly going away and those bumps are also starting to reduce. Consistency is the key but I believe if you’re consistent enough you’ll be very happy with your results. I can’t wait to see further results as I use more of this! I def recommend

September 27, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Thank you so much for sharing your experience with Strawberry! We know how frustrating it can be to deal with KP for years, so it’s wonderful to hear that even with your sensitive skin you’re already seeing smoother arms and legs, reduced redness, and fewer bumps in just two weeks. You’re absolutely right — consistency makes all the difference, and we’re so glad our formula is gentle yet effective for you. We can’t wait to hear how your results continue to improve!

Rated 5 out of 5 stars

Strawberry is great !

Strawberry has started me on the journey of regaining my confidence back . What used to be an insecurity of mine is now fading and soon to be a thing of the past !

September 25, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

We’re so happy to hear this! 💕 Knowing that Strawberry™ is helping you regain your confidence means everything to us. Thank you for trusting us on your journey — we can’t wait to see your results continue to grow. 🌸✨

Rated 5 out of 5 stars

I will be buying this on repeat

I will be buying this on repeat! This even worked better for me than the remedy brand. I have tried so many things for my kp and it his has been the only thing that has worked and worked so quickly! 10/10 going to try it on my legs next😋

August 27, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

We love hearing this! 💕 It means so much that Strawberry™ has worked better for you than other remedies and that you’re finally seeing quick results with your KP. Thank you for sharing your experience and for trusting us — we can’t wait for you to try it on your legs too! ✨

Rated 1 out of 5 stars

I’ve been using it twice a day for five…

I’ve been using it twice a day for five weeks with absolutely no change. My arms look as bad as ever. I was really hoping this would work, but unfortunately not for me.

September 25, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

We’re sorry to hear about your experience and appreciate you giving Strawberry a try. While many customers notice visible results within the first few weeks, everyone’s skin is different — factors like consistency, skin sensitivity, and exfoliation routines can all affect progress. Our product is designed to gently work with the skin’s natural renewal cycle, which may take more time for some individuals.

Rated 5 out of 5 stars

Works incredibly good

Didn’t believe at first that it could work for me, after struggling for YEARS without any solution for my skin issues.
I gave it a try and it’s been working great! Smoothness and hydration are increasing steadily. The product absolutely is incredible. Additional the shop is valid and payment/shipment is fair and pretty fast too. Full five stars from me!

September 17, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Thank you so much for sharing your experience! 🌸 We know how discouraging it can feel after struggling for years, so we’re thrilled to hear Strawberry™ is finally giving you the smoothness and hydration you’ve been looking for. We also appreciate your kind words about our shop and shipping process — it means a lot to us.

Rated 5 out of 5 stars

I absolutely love this product

I absolutely love this product. Strawberry is the FIRST product that I’ve tried that actually gives me the results that I expect! I must admit I was skeptical initially, but literally after 4 days, I see a 90% difference! I’m SOLD and will get more (subscribe). Please just try it! Thank me later!

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Are these products legit?

I wrote a review and it's gone. The products are shipped from China although they claim they produce them in the US. The products don't have manufacturer information on the box. The hyperpigmentation one doesn't even have an ingredients list. I'm concerned and confused. I bought 2 of the hyperpigmentation and 2 of the KP ones. They're also super small for the price.

Edited: The reply makes zero sense. Amara from the customer service actually confirmed that the products are shipped from the fulfillment center in China (i literally have a tracking that shows it came from China!!!!!!!!!!!!!!!) but maintains the products are made in the US. I have an email from the exact email address. And I bought from the official website. Now I feel gaslighted (Thus the 1 star) and scammed. This does not add up. Also isn't it suspicious that for every negative review, a bunch of 5 star reviews pop up all from unverified users?

September 23, 2025
Unprompted review
Trystrawberry logo

Reply from Trystrawberry

Hi there, thank you for your feedback. We want to clear up a few points as there seems to be some confusion. All Strawberry products are shipped from our US-based warehouse — we do not ship orders from China. Each product includes full manufacturer and ingredient information on its packaging in compliance with FDA cosmetic labeling requirements. If you received something that appears different, please email us at support@trystrawberry.com
with photos so we can investigate right away.

Product size is clearly stated on every product page before purchase, and our formulas are designed to be highly concentrated so you don’t need to use a large amount to see results.

It’s also important to note that there are unfortunately knockoffs and scams of our products online. If the purchase was not made directly through our verified website, we cannot guarantee its authenticity. We encourage all customers to make sure they are purchasing from the official Strawberry store before leaving feedback on our brand page.

Rated 5 out of 5 stars

So far, so good!

It was easy to purchase, and the reviews made me really hopeful that this will work! I’m only about two weeks in so far and I haven’t noticed any differences yet, but it’s really gently and doesn’t need to be rinsed off. I love that about Strawberry because the last product I used (years ago, now) had to be rinsed. The fact that this absorbs into the skin makes me feel like it actually can do something and is working throughout the day and night. I wasn’t using anything before I started this (I gave up), but I have hope again that the right product really can change my arms! I’m eager to continue using this and hope to get the same dramatic results as others in time.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using this strawberry cream…

I’ve been using this strawberry cream for my keratosis pilaris (“chicken skin”) on the backs of my arms, and I’m pleasantly surprised with the results. The cream has a light, fruity scent that isn’t overpowering, and it absorbs quickly without leaving a greasy residue.

In terms of effectiveness, it’s definitely helped smooth out the rough, bumpy texture. After about 3/7 days of consistent use, I noticed my skin feeling softer and less irritated. The cream seems to provide good hydration, which is key for KP, and it reduces that dry, sandpaper-like feel. While it hasn’t completely cleared up the redness, it has made the bumps less noticeable, especially when used daily.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I’m so exciting by the amazing results…

I’m so exciting by the amazing results of Trystrawberry product for my keratosis pilaris. I have had kp on harms and legs since i’m a teenager (i’m 40 now) and nobody never helped me with that. I saw this product on Facebook and decided to try. I was amazed. After 4 days, my kp was gone completely on my arms. On the legs, it is more persistant but kp decreased after 1 week of use. I can feel confortable again to wear short and go for a swim now. I will buy this product again.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I m not a person who goes with…

I m not a person who goes with influencers untill it’s not 💯 proven. I m surprised with my this 1st time purchase product. It does work. I m using this 2 weeks I can see skin is getting smoother . Skin bumps have gone smaller still can see them but not red colour it’s showing in dark brown n became smaller . I m sure using this next 4 more weeks my skin will be flawless. If u are not sure I will say definitely buy .

September 24, 2025
Unprompted review

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