tucann.com Reviews 132

Love their bathing suits customer service needs help. Email them numerous times now about information on exchanging a men’s bathing suit for a large because they sent me a small and have not had any response back after numerous emails although I love their bathing suits I will not be dealing with this company anymore.

Really happy about the product. Good quality and looks really good on! Size chart was right.

I'we been wearing them almost week now on holiday and wash them in washingmashine few times and colous and fabrikc still in perfect condition. Won't be last tucanns

After 20 emails back and forth, they have finally decided to refund me but are waiting on that decision, we are into day 10 now, been emailing them everyday and same lame response, they are awaiting the final decision, well what's so hard, shorts never arrived and they've tried everyway to wriggle out and stall me thinking I'll just go away, what a rotten company. Don't buy from these scammers save your money

Ordered on the 19th of July, now just in August and still no delivery.
Just get emails from customer service saying thanks for bearing with us.
I wished I'd not bothered, not a clue when or if anything will arrive.

I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy!
The size fit is true to size to european size.
The shipping to Norway was 5 days.
I will order from this site again.

One week after order was placed and numerous emails stating that there was a deadline to delivery date due to my holiday departure the item was not shipped. The seller also ignored all my requests for a refund and misleading informed me that the order would be shipped "any day now."

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and no customs or vat charges. Quality of the shorts is exceptional and the fit perfect! Will definitely be ordering again in the near future..

Beware. This retailer is based in the US and will not offer any refunds.
The items supplied were disappointing in their appearance, did not fit and frankly were a waste of money.
Lavish advertising and instagram saturation does not guarantee a good product or customer service.

The customer service is the worst I've ever experienced.
I made a mistake on the order, so as soon as I received the order confirmation email, I fired a couple of emails to them to notify them of my mistake and asking them to correct my error, but alas I still received the wrong size trunks.
They never respond to emails, I will definitely not be recommending them to anyone.

Tuscan promote their products as ‘high end’ claiming manufacturing and quality is one of the best.
However, when buying their swim shorts, they seem happy to send out vastly inferior products for high end prices. My shorts arrived and with broken zip pockets!! I won’t wear them so PLEASE save yourself the money and hassle and buy some other brands that are not actually broken!!
Waste of money.

Shocking neigh abysmal customer service. Have written to them 3 times since my items arrived, both wrong size. If you like rubbish customer service, if you enjoy being ignored, if you're happy to be treated as a nuisance purchaser, then carry on. I'd never buy from Tucann again.

I bought a pair of swim wear in XL, the quality is very good however they were slightly tight, so I emailed immediately to return/exchange for XXL,in the knowledge that I would incur the postage cost, to no avail.
I also mentioned that I would like an additional pair of swimwear.
I have emailed over 10 times with no answer.
I have been bombarded with emails offering discounts.
The product is excellent, after sales abysmal!

Though I love the bathing suits.... Return policy and customer service is GOD AWEFUL.

Order stated 'easy returns'.....
In reality after spending $600 on bathing suits because of sizing issues....... not even 1 of them is returnable. The feedback received after inquiry is that the suits return date expired literally before i even received them. I am furious- lesson learned.

The bathing suit looks great and the quality was as I expected. I was at the beach this past week and had several people ask where I got the the suit.

I didn’t actually think that a company could be this poor in this day and age, and simply not deliver goods purchased in good faith and then when queried, spend the energy they could have done in satisfying clients (and so generating more business), but rather have faceless emails back and forth trying to justify why no refund is due..! Just annoyed I didn’t stick to my core values of dealing with actual human beings and companies that actually care rather than just claiming to from afar…shocking service and can’t review the products as they haven’t arrived (and they still email me blindly asking for product reviews). As bad as it gets is my view, steer well clear.

Scam company. Ordered product 29th April, now end of June. Customer service gone full radio silence. For what it’s worth, I’m now going to crucify them on every channel i see them advertise. Pathetic shithouse of a company

I initially wrote a 1 star review because it took a week for customer service to contact me about the shipment. But after writing a review,they promptly replied. I updated to a 5star review as the shorts are as advertised and Im now really pleased with my purchase. Therefor a big 👍 although they might want to add some extra focus on replying faster to questions.

I ordered two pairs of swim shorts in April and they have still not arrived (it now being the end of June). I have been fobbed off by claims on email from them that there are issues they are trying to sort with export duties, but still no swim shorts received, and they appear to no longer be responding to my emails. So, currently, I have paid £122.40 and yet have receiving nothing and no indication I will even receive a refund. I cannot help but think this company is a scam.

This is a follow up to my previous review. After posting my unfavorable review, I was contacted the next day and promised a full resolution, which was replacement of both suits. I have been back and forth with these people multiple times with all unmet promise's. They promised replacements, but never sent them, I asked for a tracking number, they never responded. I love the look of the suits, but they faded after one vacation, they spill BS and promise to stand by their product, but to this point they haven’t. Stay as far away as possible from this company. There are other reputable stores to buy a nice suit from.

We love our matching swimwear. Cute, fun and high quality. Got lots of turning heads 🙂