tucann.com Reviews 132

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their durability and appealing design. Many appreciate the comfortable fit and the variety of styles available, often expressing satisfaction with how the swimwear looks and feels. The sizing is generally considered accurate, with some finding the size chart helpful. However, some people were dissatisfied with the customer service, reporting issues with unresponsiveness and a lack of follow-up on inquiries. There are mixed opinions regarding order fulfillment, with some experiencing delays and problems with receiving their items, while others report fast shipping. Additionally, some customers encountered difficulties with returns and exchanges, and a few mentioned concerns about the longevity of certain product features like waistbands.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the great quality, comfortable... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, fast, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional quality... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick and professional... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks d... See more

Rated 4 out of 5 stars

Updated 18th June Initially I had the same experience as other Brits who bought some shorts in May. They were held at UK customs for several weeks. I then had several days of circles between DHL, U... See more

Company replied

Rated 2 out of 5 stars

This is a follow up to my previous review. After posting my unfavorable review, I was contacted the next day and promised a full resolution, which was replacement of both suits. I have been back and... See more

Company replied

Rated 5 out of 5 stars

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and n... See more

Company replied



Contact info

3.4

Average

TrustScore 3.5 out of 5

132 reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Delivery

Delivery - I paid extra money for delivery on certain day, for my vacation. I looked online for estimate arrival, and it hasn’t even left.

May 13, 2024
Unprompted review
tucann.com logo

Reply from tucann.com

Hey Paul, it looks like this order was cancelled and another order made prior took 10 days to be delivered ( this was not express) but still outside our normal delivery times so we do apologise for the delay. I have sent you a $10 refund on your first order! I hope your experience is better on future purchases!

Rated 1 out of 5 stars

These guys are a joke or a con

These guys are a joke or a con. No delivery and impossible to get hold of. Avoid them!

March 14, 2024
Unprompted review
tucann.com logo

Reply from tucann.com

Hi Tim! It seems all orders under your name have been delivered. Please feel free to email support@tucann.com with further information. With 200,000+ customers I can assure you Tucann is not a 'con'!

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