Tudagrass Reviews 

501
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting that items like artificial grass and decking are robust and look amazing once installed. The delivery service is consistently highlighted for its efficiency, speed, and helpful drivers who often provide advance notice and assist with placement. Many also appreciate the seamless ordering process and the professional, friendly service from staff. However, some customers noted issues with delivery communication, experiencing unexpected delays or a lack of tracking information. A few also felt product colors were misleading or received items with problems like incorrect shades, missing components, or difficulties with returns.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality, often describing items like artificial... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and fantastic service... See more

Order

Consumers generally report positive experiences with the ordering process, finding it easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish. Visited the showroom, plenty options, got great advice, paid, very good price/value. Arranged delivery, came as planned, driver phoned to say en route, help... See more

Rated 5 out of 5 stars

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pa... See more

Rated 5 out of 5 stars

Found this company online and what a great find they were went to warehouse where a very helpful lady explained about the different grass and gave us samples to take home and compare. We settled on th... See more

Rated 5 out of 5 stars

We found tuda grass so helpful & service was superb. We had problems with the cladding they sent out. The problem was resolved in 3 days. Any other deliveries or exchanges were absolutely perfect. Wou... See more


Company details

  1. Landscaping Supply Store
  2. Building Materials Store
  3. Carpet Store
  4. Garden Building Supplier

Written by the company

At Tuda, we are a family-owned business with a passion for transforming outdoor spaces. We have established ourselves as a leading provider of artificial grass, composite decking and cladding. Our team of experienced professionals is dedicated to helping homeowners, businesses, and contractors create beautiful, functional, and low-maintenance outdoor spaces. Whether you are looking for a lush lawn, a comfortable outdoor living area, or a durable and stylish cladding solution, we have the products and expertise to help you achieve your goals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

501 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(501)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivered the panels but not the edge…

Delivered the panels but not the edge strip. Told I would get it Wednesday. That came and went. Do they lie or don’t know what’s going on in that business ?

I had planned on getting this work done and still had to pay the guy for his time as it was booked out. To date they have cost me money and I still have no edge strip.

You try calling them and no answer.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful when buying

Be very careful when buying

We ordered 8 mtrs of 4 way carpet
That cames with 8 glue

Only received 6 glue
I message them they sent out the 2 glue that was missing

When fitting the carpet realised that we was 2 mtrs of carpet short of order they only sent 6 mtrs

Messaged the seller they asked me to send them pictures of carpet with measuring tape on it so I did.

They message me back to say they not sending me the 2 mtrs they owe me as they dont know how much ive used ???

They sent me a 6mtrs kit which cames with 6 glue and charged me for the 8mtrs kit

Now I cant finish my van
Will have to remove what ive done and buy new from a new place and if I but 2 mtrs to finish may not match what I have

Iam not happy at all

So if you buy off this company please be careful and check as they ripped me off.😠

March 1, 2026
Unprompted review
Tudagrass logo

Reply from Tudagrass

Hi Margaret,

We’re sorry to hear you feel this way.

When the missing adhesives were reported, we resolved this promptly by sending the additional items. We have also spoken with our warehouse team, who confirmed the correct length was dispatched for this order, although we understand mistakes can occasionally happen.

Regarding the carpet length, we requested photos showing full measurements before fitting so we could investigate. As the carpet had already been cut and installed, we’re unable to verify the original length supplied, which is why we could not proceed further on this occasion.

We aim to resolve all issues fairly and will continue to review this internally.

Kind regards,
Tuda Grass Direct

Rated 5 out of 5 stars

Very happy excellent service …

Very happy excellent service phone you before delivery to make sure day and time is good for you. Delivery driver contacts you and gives you exact time of delivery top quality this how all deliveries should be. The decking boards purchased good quality no marks or damage and the best price I could find online. Great experience and great value for money product highly recommend

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality decking

Good quality decking - looks great! also used left over decking to make feature wall in garden!
great service ahd fast delivery

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the quality of the…

Really happy with the quality of the grass . Was cheaper than my local artificial grass supplier who wanted too charge me 40 pound for a 8 mile delivery trip. Cause my order off tuda grass was over £200 I had free delivery and come all the way from Manchester down too south Wales valleys. Much appreciated and would definitely recommend Driver was helpful and friendly also

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Tuda - The team should be really proud - in this day and age its almost unheard of to receive a professional and personal service but Tuda certainly delivered - Special mention to Laura who was exceptionally helpful and efficient - she is a credit to the company, The delivery chaps were so helpful, polite and efficient too, The product itself was outstanding - I would not hesitate to use this company again and to recommend them to family and friends - keep up the good work!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say how very happy I am…

I would like to say how very happy I am with the service. I asked if it was possible to take the grass to the caravan site where I have a seasonal pitch. That wasn't a problem. The driver rang me as he got to the site entrance and I directed him right to the place where I was. He was very, very helpful. Couldn't ask for better service. Thank you very much.😁

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

They should last forever!

Used as a water bar on a concrete floor behind some roller shutter doors. Screwed and sealed down, doing the job superbly, routed a 45° on two sides so vehicle tyres don't "grab" the batten as they pass over, works really well and a neat rot proof solution to a wet problem. Ordered 500% more than I need so just need to find more problems to fix with what I have left! Great service, efficient delivery by Tuda.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Just PURE QUALITY PRODUCTS.

So easy to order and speedy delivery. The quality of their products are outstanding. I cladded the front of my workshop and door. It looks a million times better. Would highly recommend this company. Just Totally outstanding.
Well done to all the team at Tuda.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my new artificial lawn

Very happy with my new artificial lawn. Wanted something a little different from the traditional green grass so decided on the off black. So happy with my choice! The grass is so beautiful and robust and has totally transformed my garden. Lovely sales people and was kept informed about the delivery. Very polite kind delivery driver. Recommend this company that I will be making my second purchase next week.

February 23, 2026
Unprompted review

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