Tug-E-Nuff Reviews 

340
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the durable build and engaging design of the toys, which keep pets wonderfully entertained and focused during daily walks and games. Many pet owners state that these products are exceptionally well made and highly effective for interactive training activities. Though some customers experienced durability issues, a few reviewers noted that certain items frayed quickly or had squeakers that stopped working after a very short period of use. Despite these occasional drawbacks, people generally find the overall product selection to be a fantastic and reliable investment for their beloved animals.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, variety, and... See more

Quality

Consumers find quality to be ambiguous, with strongly contrasting experiences reported. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My rescue won't play without it! I rescued a dog almost two years ago, who has endured more suffering than any dog should, and as such, he really struggled with play, until we introduced the Tug-E-Nuf... See more

Rated 5 out of 5 stars

Excellent quality tug toys for my puppy, we struggled with toys that he actually likes to play with for a decent period of time but he loves the tug-e-nuff ones and will happily play with them for a g... See more

Rated 5 out of 5 stars

I bought 3 different products from this company as my 2 dogs have very different needs. All of which have been a great hit. The bungee chaser for a very energetic Lab. She loves to chase and tug. Tw... See more

Rated 5 out of 5 stars

Order arrived within a few days. My dog and I were very excited and the items did not disappoint. I ordered the Pocket Fauxtastic Tug, Faux Fur Squeaky Bungee Chaser and Faux Fur Pocket Bungee Squea... See more


Company details

  1. Pet Store

Written by the company

Founded in 2009, Tug-E-Nuff is home to the world’s #1 tug toys for dogs. We’re on a mission to inspire more joy, more play, and more quality time between dogs and their humans worldwide. The Tug-E-Nuff toy range has been developed by dogs trainers over more than a decade, delivering bundles of happy tail wags worldwide. Thanks to feedback from our 2000+ partner dog trainers and thousands of happy customers, our toys continue to evolve to suit every kind of dog, and every motivation. ✔ A mighty 9/10 of owners say Tug-E-Nuff toys enrich their dog’s life ✔ 88% say Tug-E-Nuff toys positively improve the bond they share with their dog ✔ 88% owners say our toys have helped them with their training challenges ✔ Over 98% of owners would recommend Tug-E-Nuff to a friend


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

340 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(340)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. Staff is knowledgeable, answers questions clearly and explanations easy to understand. Especially like the harness, that stays above the point of the shoulders. The collar is a close but not exact match. It seems a little stiff but hopefully will loosen up with regular use.

July 22, 2024
Rated 5 out of 5 stars

Best toy for dogs with high prey drive

My dog, Bella, who I had adopted relatively recently did not play or really engage with any toys. Our behaviorist recommended we try tug-e-nuff and Bella is thrilled. As a JRT with high prey drive this was the perfect toy for her. She can’t get enough of it! I think I’ll have to get a second one bc the first one is covered in her slobber and she’s trying her best to shred it.

July 22, 2024
Rated 5 out of 5 stars

So flexible and helpful

I ordered a rabbit skin toy thinking it would be good for my greyhound to chase. Unfortunately she just saw it as food and guarded and ate it. Which is understandable, she spent 3 years running after them - she finally has one and she is not letting go.

She did some damage to it so I contacted Tug-e-Nuff to see if I could get discount on a different toy that my greyhound did chase. They offered to actually take this one back and replace free of charge.

I then got an email confirmation for the new order once they had the old one back giving me an option to add more items to it - which I did, I added the mystery toy for £9.95 and have got a great synthetic pocket toy!!

Thanks everyone!

July 9, 2024
Unprompted review
Rated 2 out of 5 stars

Not strong dog toys at all

We got I of these toys for our dog we loved it & was his favourite toy we gave him it to pull on after his Kong at lunch time we had it about 5 weeks & the handle dismembered from The End by the ball due to weak stitching we contacted customer support but they just weren't interested as the guarantee of 45 days was out by one week will not be buying again.

May 10, 2024
Unprompted review
Rated 4 out of 5 stars

Lovely toys

My boy loves these and the part he should play with seems tough however he doesn't understand completely that the handles for us and the other part is what he grabs and only that. He's always supervised but often grabs the handles etc so they're snagged because they're not very strong. I hope the handles will be made tougher for when they're accidently grabbed because these are pricey toys. If the handles were tougher I'd give 5*

June 21, 2024
Rated 5 out of 5 stars

Brilliant customer service!

Brilliant customer service. They amended an error in my order, and sorted the payment difference immediately (and out of working hours!).

Brilliant products that our dog loves! Will be buying more :)

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent, they really listen and do their best to help. The toys are all as described, my dog loves playing tug with them - until she does eventually chew them up but she does that with every toy. I would happily use this company again and recommend them.

April 21, 2024
Rated 3 out of 5 stars

Difficult to unsubscribe!

Toy is great, firm favourite. Only giving 3 stars as we made our purchase at a dog show, provided email address for receipt and was automatically added to a very persistent mailing list. I’ve tried to unsubscribe a couple of times but kept receiving emails. 3rd time lucky.

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

A man answered the phone and I…

A man answered the phone and I experience terrible customer service.

April 18, 2024
Unprompted review
Tug-E-Nuff logo

Reply from Tug-E-Nuff

We’re sorry to hear this, we’ve reached out via Trustpilot to ask for me details about your experience. As soon as we can locate the call we’ll investigate.

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