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Verkoop van opblaasbare jacuzzi’s en bio ethanol sfeerhaarden. En natuurlijk alles wat daar nog bij hoort. Ook voor alle bedenkelijke accessoires moet je bij ons zijn.
Netherlands
2.8
162 reviews
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it's a scandal ! I will not recommend this company to anyone! A company like this shouldn't exist at all! I live in Belgium and wait for my orders already 3 weeks and no information about my order no contact with company !!!!
after-sales service very unpleasant. during the telephone conversation, the employee was very rude, he was irritated why I was calling and asking about the stages of the warranty. I do not recommend.
Reply from TuinenXL
Beste Elwira,
Je hebt bij ons aangegeven dat de lak van de behuizing van je bio ethanol haard los laat. We hebben dit gemeld bij de fabrikant welke een nieuwe behuizing naar je gaat opsturen. Dit hebben wij allemaal bevestigd per mail, je ontvangt daarover per mail de track & trace van de fabrikant. Wij beschikken niet over die informatie omdat dit over een garantiegeval gaat welke de fabrikant rechtstreeks oplost.
Alvast heel veel plezier met de nieuwe behuizing!
After waiting for 3 weeks (delivery time indicated as 14 days) I still did not received my order. After sending 3 emails (no reply) and calling to receive more news. I decided to leave a review to reflect my experience. I got immediately 2 phone calls and email in my mail box that my order was cancelled. I called to see what happened and had the most unfriendly call from the company. Apparently they have no time, nor interest to handle customer service nor communication properly and blame the customer of not proactively chasing the company to see where the paid offer is.. would really not recommend this company based on the way they handle customer relations and their orders in general.
Reply from TuinenXL
Beste klant,
Als wij een product op voorraad hebben zorgen we dat dit product snel bij u in huis zal zijn, maar wanneer duidelijk staat vermeld dat de levertijd 14 werkdagen is zijn wij afhankelijk van de leverancier.
Het zijn momenteel andere tijden, de vraag naar warmteproducten is heel groot, groter dan meeste fabrikanten op voorbereid waren.
Sommige klanten willen we erg graag tegemoet komen met alles wat ons mogelijk is, maar bij u en uw manier van communiceren voelde het niet goed om de bestelling in stand te houden. Vandaar de annulering.
Fijne dag verder!
Goed contact over de aflevering en snelle levering.
Reply from TuinenXL
Beste klant,
Bedankt voor de 5 sterren!
Fijne dag verder!
Very professional customer service, they take care of their clients' satisfaction.
Very happy with the order and also the service. The package was ghosted by the postNL ans the very kind gentleman on the phone was super helpful. It arrived quite fast in the end. will be buying another fireplace there.
Reply from TuinenXL
Bedankt voor uw positieve review.
/Tim
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