I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
Company replied
Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.
Company replied
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more
Company replied
Company details
- Web Hosting Company
- e-Commerce Solution Provider
- Internet Marketing Service
- Payment Service
- Website Designer
Written by the company
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contact info
United States
- 1-833-689-8585
- turbify.com
3.7
Average
517 reviews
Replied to 69% of negative reviews
Typically replies within 2 weeks
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Handled very well!
April 10, 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear your issue was handled very well, and we appreciate you taking the time to let us know.
After 41 minutes on the phone with an…
A few days after spending 41 frustrating minutes on the phone with an agent, I received an email advising me that my case was closed — seemingly with only a restatement of the issue, and no fix. When I randomly attempted my transaction again a few days later, however, the problem had been quietly resolved. So partial marks for fixing the issue, but none for letting me know.
April 9, 2026
Reply from turbify.com
Dear Ken,
Thank you for sharing your feedback. I’m sorry that, after a 41‑minute call, you felt your case was closed without a proper resolution—that isn’t the experience we want you to have.
On your call, you were unable to add your card, and our agent collected the necessary details to escalate the issue. The case was then worked on and fixed by our specialist on the backend. However, you later let us know that you were still experiencing the problem on your side, which we understand makes our initial “resolved” status feel illogical and premature.
We attempted two follow‑up calls and, when we were unable to reach you, we sent an email update so you would have the latest status and next steps in writing. If you are still unable to add your card, please contact us at +1 833-689-8585 and reference this review or your case number so we can reopen the case, verify the fix in real time with you, and make sure it truly works end‑to‑end.
I have had so few problems ever with my…
I have had so few problems ever with my website. When I do they are easy to reach, calm and worked it out quickly.
April 10, 2026
Reply from turbify.com
Thank you for sharing your experience — we’re happy to hear you’ve had so few issues with your website, and that when something does come up our team is easy to reach, stays calm, and works things out quickly for you. We really appreciate you taking the time to let us know.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear we fixed your problem very quickly, and we really appreciate you taking a moment to say thanks.
Customer relations were fantastic
Customer relations were fantastic. All of my expectations were exceeded. The excellent customer service representative helped me change my account to one that suited me much better. They spent a lot of time and were extremely helpful!
April 4, 2026
Reply from turbify.com
Thank you for such wonderful feedback. We’re thrilled to hear that our customer relations were fantastic, that we exceeded your expectations, and that our customer service representative was able to spend the time needed to help you move to an account that suits you much better. Your kind words about how extremely helpful they were mean a lot to us, and we truly appreciate you taking the time to share your experience.
I was told that Turbify Websites can be…
I was told that Turbify Websites can be created thru a download of the HTML file of the website information without having to use the website builder software.
I spent considerable time in preparing the various pages of my website using powerpoint. Once prepared I used a free conversion program to generate an HTML version of my website for download on the Turbify Hosted platform: Infra-spec.com
Your agent specified that he would help to endure the website would be initiated correctly, but failed to do so.
Please send me DETAILED step-by-step instructions so that I can transfer the generated HTML file to by host website
Infra-Spec.com
Thank You,
Henry W gosselin
April 9, 2026
Reply from turbify.com
Dear Gosselin,
Thank you for sharing the details of your experience, and I’m sorry for the difficulty and extra time you spent getting your PowerPoint‑converted website live on your Turbify‑hosted domain infra-spec.com.
You built your pages in PowerPoint, converted them to HTML, and wanted to upload them directly without using the website builder. During your support call, our team helped you upload the generated HTML files, rename the main file to index.html, and clear the browser cache, after which your website successfully went live on infra-spec.com and loaded as expected. Your mailbox was also tested with a sample message, and email functionality was confirmed at the end of the call.
We understand you were expecting a more straightforward, step‑by‑step guide from the beginning, and we regret that this wasn’t provided clearly enough upfront. We’ve since emailed you detailed instructions on how to upload your HTML files to your hosting account and ensure the correct file names and paths are used, so you can repeat or adjust the process whenever needed.
If anything on your site or email stops working, or if you would like us to walk through the upload steps with you again, please contact us at +1 833-689-8585 and reference this review—we’ll be happy to assist you further.
Horrible service
Horrible. I paid for a 5 year plan and when I asked for an invoice or receipt I was told that they could not find one. I choose to not renew my subscription which was still good for 2 years and now my services have failed.
Very poor service
Now the story has changed. My email services had failed, after multiple attempts with customer service and still no active business email is when I chose to terminate my subscription. Not before, after. If I’m paying for a service and even after customer support cannot fix the problem then I will not pay for nothing. As of now I still have 2 years pre paid remaining and no active business email. This has taken so much of my valuable time to get nothing accomplished.
If my service worked in the first place, the 5 years of service that I paid for, I would not have ever needed to call tech support in the first place. Think about it. The only reason I called was to get my email back online that has failed since 12.31.25. After the initial few calls to tech support they said it was someone else’s fault, the domain provider or the web hosting service. Interesting enough this is when I had asked for my receipt of written invoice to see exactly what services I had paid for the 5 year plan. This is when tech support claimed that they could not provide any documentation on my 5 year purchase. They had zero records of it. In addition my email failed, it was someone else’s fault. Any right minded person would terminate business with this vendor. But seeing as I still had 2 more years already paid for, I’d let it ride. Now the new excuse was that I cancelled service. Odd because it failed prior to that. Now the accusations of foul language. Ok, go back and listen to all the conversations leading up to that and please explain how this is not a scam.
April 4, 2026
Reply from turbify.com
Dear William,
Thank you for sharing your feedback. We’re sorry for the frustration you’ve experienced with your long‑term plan, billing records, and service access.
You mentioned paying for a 5‑year plan and later not being able to get a copy of an invoice or receipt, and that your services failed even though you believed the subscription was still valid for another two years. When we investigated, we found that the relevant subscriptions on your account had been cancelled, which is why your business email stopped working, despite the earlier multi‑year term you remembered. During your call, our agent guided you through reactivating the necessary services so your email could be used again, but the call ended abruptly after inappropriate language was used and the line was disconnected from your side.
On a later call, another agent reviewed and explained the term end date for your services and attempted to clarify how the prior cancellations and term dates affected your current access. During that explanation, the call was again disconnected from your side before we could complete the conversation. We also attempted two follow‑up calls and, when we were unable to reach you, sent an email summarizing the findings and your options so you would have everything in writing.
We understand this situation has been very disappointing for you and regret that you feel the service has been poor. If you would like us to fully review your account history, invoices, and current term status together and discuss what options are available now, please contact us at +1 833-689-8585 and reference this review so we can pick up where things left off.
Teresa was courteous and professional
Teresa was courteous and professional. Solved my issue.
April 9, 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear that Teresa was courteous and professional, and that she was able to solve your issue during the call. We truly appreciate you taking the time to share your experience.
Was imposib get my açoutada to check my…
Was imposib get my açoutada to check my credit card is ok or not
April 6, 2026
Reply from turbify.com
Dear Edgardo,
Thank you for reaching out to us about checking your billing and credit card status. We understand it was frustrating not to be able to get into the account and confirm everything.
When you called, we were unable to complete verification because you were not listed as the account owner, and the owner (your father) could not join the call. To protect your privacy and security, we can only discuss account and card details with the verified owner. For this reason, we sent emails and help articles to the registered email address with instructions on password reset, renewal, and payment information, so the owner can log in and review the billing details directly.
If the account owner is able to call us or join you on a call, we’d be happy to verify the account together and go over the billing and credit card status step by step. Please contact us at +1 833-689-8585 when that’s possible.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our support tech was very helpful and patient, and we really appreciate you taking the time to share your experience.
Good customer service!
April 6, 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear you experienced good customer service, and we truly appreciate you taking the time to share that with us.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our team had an excellent understanding of your needs and could provide friendly support along the way. We really appreciate you taking the time to share your experience.
Reply from turbify.com
Thank you for your lovely feedback — we’re delighted to hear you found our staff helpful and friendly. We truly appreciate you taking the time to share your experience with us.
The problem I called about seems to…
The problem I called about seems to have been fixed before I called. The agent was helpful and patient with me, which I appreciated.
April 9, 2026
Reply from turbify.com
Thank you for sharing your experience with us — we’re glad to hear that our agent was helpful and patient, and that you felt supported on the call. At the same time, we understand it can be frustrating when an issue seems to resolve just before you reach us, and we appreciate you still taking the time to let us know how the interaction went. Your feedback helps us continue improving our service experience.
Reply from turbify.com
Thank you for your feedback — we’re glad we could fix the problem right away for you. We really appreciate you taking the time to share your experience with us.
Maybe a decade ago
Maybe a decade ago, I hired Yahoo Business to build my website because I assumed "Yahoo" was a legitimate business. It was the biggest ripoff of my business career, and I got nothing but bills and grief for going with a name brand that was actually a group in India who had no training. Suddenly about a month ago, I've gotten a barrage of emails to two accounts and phone calls from always a different number, from "Turbify" . which is what Yahoo Business turned into. They are harassing me for charges about a domain name that are completely fabricated. I've had my domain registered with other companies for years, I've got no idea what they're talking about. If I block one number, they call me on another one. I've got no connection with Turbify, and it's always someone from India calling me up. They are crooks, and relentless. DO NOT DO BUSINESS with these scam artists.
P.S.I just read the reply from Turbify. I never indicated I would change my phone number. This Turbify reply letter includes mis-statements and has nothing to do with my horrible experience with both Yahoo Business and Turbify. I've been in business since 1987 in New Mexico with my same phone number, it would be stupid to change it.
April 7, 2026
Reply from turbify.com
Dear Elissa,
Thank you for taking the time to share your experience, and I’m truly sorry that our past‑due outreach has felt harassing and upsetting. No one should feel hounded by calls, and we regret that this is how our contact attempts have come across to you.
We reached out to you regarding a past‑due balance on a legacy Yahoo Small Business/Turbify account, which is why you were contacted by our team about a domain‑related case and payment follow‑ups. During our most recent conversation, you told us you have your domain registered elsewhere, that you do not wish to continue any services with Turbify, and that the repeated calls were unwelcome. You clearly requested that we stop calling you, even indicating you were considering changing your phone number because of the volume of contact.
We attempted to explain the origin of the charges and the associated account, but you chose not to continue the discussion and firmly asked that no further calls be made. We respect that request and have updated your communication preferences to stop outbound phone contact for this matter. We have instead sent an email to the address on file summarizing the case and your options, so you have everything in writing without additional phone calls.
We’re sorry that your earlier experience with Yahoo Small Business and now Turbify has led you to feel this strongly, and we appreciate you making your position clear. If, in the future, you decide you’d like us to review any account history, charges, or domain details with you in a non‑phone channel, please reach out via email or our support portal, and we’ll be glad to help while honoring your preference not to be contacted by phone.
Easy to work with
April 9, 2026
Reply from turbify.com
Thank you for your kind words — we’re so glad to hear you found us easy to work with. It was a pleasure supporting you, and we really appreciate you sharing your experience.
The customer service representative was…
The customer service representative was very knowledgeable and professional. Issue resolved !!
April 9, 2026
Reply from turbify.com
Thank you for your wonderful feedback — we’re thrilled to hear our customer service representative was knowledgeable and professional and that your issue was resolved. We truly appreciate you taking the time to share your experience with us.
Outstanding Customer Service
Outstanding Customer Service! She was extremely helpful and solved my situation!
April 9, 2026
Reply from turbify.com
Thank you so much for your wonderful feedback — we’re thrilled to hear you received outstanding customer service and that she was extremely helpful in solving your situation. We truly appreciate you taking the time to share your experience with us.
Rajen is awesome!
Rajen is one of the best tech support individuals I've ever dealt with. He deserves a big raise.
April 9, 2026
Reply from turbify.com
Wow — thank you so much for this amazing feedback about Rajen! We’re delighted to hear he’s one of the best tech support individuals you’ve ever worked with, and we’ll be sure to share your kind words with him and our leadership team. We truly appreciate you taking the time to recognize his effort.
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