Very quick and easy to follow, even for visitors from outside of Germany. Only minor gripe was that it was not possible to download the digital pass to my Apple wallet.
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See what reviewers are saying
The pass is good, but it does not guarantee the availability of bookings, even when reserved well in advance. Sometimes, bookings are cancelled at the last moment despite being confirmed. Overall,... See more
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Online Group booking ticket for Munich card did not give me the option to add the other members of my party to the pass. I emailed them and they were quick to respond and ensured me that I have the... See more
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I had a great experience with TurboPass Munich City Pass. Everything worked exactly as promised. I simply showed the QR codes at the ticket counters and the staff issued my tickets without any issues.... See more
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Company details
About Turbopass
Written by the company
Contact info
Niederwall 53 , 33602, Bielefeld , Germany
- kontakt@turbopass.com
- turbopass.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Booking of places was direct and easy Yes
Booking of places was direct and easy. Confirmation letter was received instantly. Only issue was time slot given was constrained as last slot given was much earlier than closing time. Therefore, was challenging to slot in most places I wanted to visit in 2Days.
December 21, 2025
Reply from Turbopass
Thank you for sharing your experience! We’re glad to hear that the booking process was smooth and that you received your confirmation instantly.
We understand that the time slots can sometimes feel tight, especially when trying to fit in multiple attractions in just 2 days. Your feedback is really helpful as we continue to look for ways to make planning visits even more flexible. Best regards,
The Turbopass Team
Discount
Not easy to compare with other passes as prices for optional items are not shown on front page
December 26, 2025
Reply from Turbopass
Hello, thank you for your feedback.
We’re sorry that the pricing for optional items was not immediately clear. We are continuously working to improve the information we provide so that our customers can easily compare options and make the most of their Turbopass.
Your Turbopass Team
You still need to stand in line for a…
You still need to stand in line for a paper ticket at every venue. Buy the city pass thru official site. Not from Turbopass.
December 29, 2025
Reply from Turbopass
Hello, thank you for taking the time to share your feedback.
We’re sorry to hear that your experience was disappointing. Waiting times at attractions can vary depending on the venue and local procedures, and in some cases a paper ticket exchange is required by the attraction itself.
We appreciate your comments and take them seriously, as they help us improve our communication and overall service.
We are continuously working on making the experience as smooth and convenient as possible for our customers.
Your Turbopass Team
Seem nicely
Gut! But still required time to exchange ticket at “Ticket Kasse” in oder to get the admission ticket
December 26, 2025
Reply from Turbopass
Hello, thank you for your feedback and for your positive comment. We’re glad to hear that everything is nice overall. As we work together with local partner attractions, some venues require an exchange at the ticket counter in order to issue the official admission ticket.
We appreciate your understanding and will continue working with our partners to make the process as clear and smooth as possible for our customers.
Your Turbopass Team
AVOID!
The CityPass offered by TurboPass is not what it claims to be. Some venues have a mandatory booking a slot requirement which is not mentioned on the CityPass where the direct instructions are that you can simply walk in. Not as described. Also you arr being completely ripped off by using the pass on a Sunday when most museums only cost one euro to enter. Avoid this pass. It is a scam!!
December 29, 2025
Reply from Turbopass
Hello, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We truly appreciate all customer input, as it helps us identify areas for improvement and make our service better for everyone.
Please know that we take your comments seriously and are continuously working to improve our offerings and provide clearer information about how our passes can be used. We hope to have the opportunity to make your next experience with Turbopass more enjoyable.
Your Turbopass Team
Quick to book and good outline of benefits
It was really quick to book and showed exactly what we would get on the Turbopass.
December 29, 2025
Reply from Turbopass
Hello, thank you very much for your kind feedback. We’re happy to hear that the booking process was quick and that the benefits of the Turbopass were clearly outlined. We’re glad you had a positive experience and hope you enjoy making the most of your pass.
If you have any questions, feel free to contact us at kontakt@turbopass.com.
Your Turbopass Team
Reply from Turbopass
Thank you for your feedback! 😊
We’re glad to hear that the purchase process was easy for you.
We hope you had an amazing time using your pass and enjoyed all the attractions in Munich!Best regards from your Turbopass Team
╮ (￣ 3￣) ╭
It works well, and the pricing is good. Just make sure to put in right date if you are ordering the pass, they use days not hours so if you are buying a pass don't be like me, I bought a 3 day pass on a Friday evening thinking it would be working until Monday evening, but no the city pass ends on Sunday and train tickets end on Monday morning.
December 26, 2025
Reply from Turbopass
Thank you for sharing your feedback! 😊
We’re glad to hear that the pass worked well for you and that you found the pricing reasonable. Your tip about the dates is very helpful—indeed, the passes are based on full days rather than hours, so it’s important to select the correct start date to make the most of your pass. It’s an easy detail to overlook, and your experience will surely help other travelers avoid the same mistake.
We hope you still enjoyed your time exploring the city of Munich and had many great experiences!
Everything went well and the booking…
Everything went well and the booking was done well, and communication via chat was also responsive, and everything was great. I recommend it to others and give it a high score.
December 22, 2025
Reply from Turbopass
Thank you so much for your wonderful feedback!
We’re delighted to hear that everything went smoothly with your booking and that our chat support was responsive. It’s fantastic to know you’d recommend us to others and rate your experience highly.
We hope you have an amazing time on your trip and enjoy every moment in Athens! Best regards from your Turbopass Team
Triple check if the date that you selected reset...
Did order three-day tickets for the next day, but it started today (22.00). I hope this gets fixed.
Update: It got fixed very quickly. Thank you
December 20, 2025
Reply from Turbopass
Thank you for your update! 😊
We’re glad to hear that the issue was resolved quickly and that everything is now working correctly with your tickets.
Best regards
Your Turbopass Team
Provide immediate links of reference on…
Provide immediate links of reference on purchase items and options.
December 19, 2025
Reply from Turbopass
Thank you for your feedback.
We are delighted that the reference links to purchase items and options were helpful to you and appreciate your feedback as confirmation.
Best regards,
Your Turbopass Team
Did not deliver public transit code…
Did not deliver public transit code despite payment. Support chat not available for support as advertised.
December 17, 2025
Reply from Turbopass
Thank you for your feedback. We apologise for any confusion. We were able to help you directly and have sent you your local transport tickets.
Best regards,
Your Turbopass Team
This hasn’t worked out good value for…
This hasn’t worked out good value for me. Things I thought were covered, I.e. the arena tour at the Allianz stadium is not covered and I felt it wasn’t clear in the pass that it is the museum only which is covered. Also there is no app for the Munich pass so you have to keep accessing it through a link in your email. I hindsight I would not of bought the 4 day pass as I did, as I think to get the value out of a consecutive day pass you need to keep doing a lot of sites day after day. For example one day in the middle of our trip we went to Therme Erding so whilst we had the public transport covered we didn’t use the pass otherwise that day.
December 11, 2025
Reply from Turbopass
Thank you for taking the time to share your experience. We’re sorry to hear that the City Pass did not provide the value you expected.
We understand your disappointment regarding the Allianz Arena. The City Pass includes access to the 'FC Bayern Museum', while the Arena Tour itself is not included. We regret that this was not clear enough in your experience and will continue working to make such distinctions more transparent before purchase.
Regarding the Munich Pass access, we appreciate your feedback about the lack of a dedicated app. The pass is currently accessed via a digital link, and we understand that this may be less convenient for some users. Your feedback is very helpful for our ongoing development.
Consecutive-day passes are designed for guests who plan to visit several attractions each day, and we understand that individual travel styles—such as spending a full day at Therme Erding—may make a shorter or more flexible pass a better choice.
We appreciate your honest feedback, which helps us improve both our communication and our products, and we hope you were still able to enjoy parts of your time in Munich.
Easy and simple
Everything is well explained. It was very easy to find what I wanted and the reservation process very simple. Payment method was safe and immediate confirmation by mail.
December 10, 2025
Reply from Turbopass
Thank you very much for your feedback! We’re delighted to hear that everything was clearly explained, that you easily found what you were looking for, and that the reservation process was simple. We’re also glad the payment process was smooth and that you received immediate confirmation by email.
We hope you enjoy your City Pass and have a wonderful time! Best regards from your Turbopass Team
Super easy & helped me get past decision fatigue
The app is super easy to navigate and after purchase the instructions are very clear and easy to follow.
It would have been better if I had know ahead of time which tickets had to be picked up in person - like the public transport tickets.
It would also have helped to have a built in map/scheduler to help plan an efficient attack of all the possible activities.
December 3, 2025
Reply from Turbopass
Thank you very much for your detailed feedback! We’re happy to hear that you found the City Pass easy to navigate and the instructions clear.
We appreciate your suggestions regarding advance information about tickets that need to be picked up in person, as well as your idea for an integrated map or scheduler. Feedback like yours helps us improve the experience for all travelers, and we’ll certainly share these points with our team.
Thank you again for taking the time to share your thoughts.
Best regards
Your Turbopass Team
Really easy to use app
Really easy to use app and saved me lots of money on attractions in Rome. Would definitely recommend for any tourist.
June 25, 2025
Reply from Turbopass
Thank you so much for your kind words! We’re thrilled to hear that our City Pass was easy to use and helped you save on attractions in Rome. We really appreciate your recommendation and hope you enjoy many more adventures with us!
Best regards
Your Turbopass Team
Not a good value
We fit in everything we could, and it would have cost us less to go without the pass. We did a 7 day stay, with airport transfer, without public transport and removed vatican (booked a separate tour). We did the colosseum, roman forum, palatine hill, castel sant'angelo, vicus caprarius, stadio di domizaino, case rome del celio, the catacombs tour, palazzo barberini, Ostia Antica, and the airport transfer. It would have cost us less to pay for each of these individually. Also, when we went to pick up our pass for the pantheon they were quite rude, and insisted we could only pick it up the day of. Due to this we chose not to make the 30min walk back to pick up the pass. We also received rude behavior from the reception staff at palazzo barberini, they didn't want to accept the pass.
Overall it's a lot of hoops to jump through and not a very good value.
December 6, 2025
Unprompted review
Reply from Turbopass
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the challenges you experienced during your visit, including the issues with pass collection and interactions with staff. We sincerely apologize for any inconvenience or frustration this caused.
We understand your point about the overall cost and value of the pass. Our goal is to provide a convenient and seamless experience for travelers, and we’re sorry that in your case it didn’t meet expectations. Your comments regarding staff behavior and the pick-up process are taken very seriously, and we will review them internally to improve the experience for future visitors.
We appreciate your feedback as it helps us identify areas for improvement and hope that, despite these issues, you were able to enjoy many of the attractions in Rome.
Best regards, your Turbopass Team
hop and off bus ,1 no brochure so don…
hop and off bus ,1 no brochure so don no where it stop ,2 youre meet offisse is no more where you say ,3 busstop colseum was no more there so whait for nothing ,4 the bus dont com at 18.56u so whe must whe must take a taxi after 30 minints wait and tis after 2 time take the bus an 2 day's from the 4 !!!!!!
December 2, 2025
Reply from Turbopass
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the hop-on hop-off bus. We sincerely apologize for the confusion regarding the brochure, meeting point, and bus stops, as well as the long wait times you encountered.
Your comments are very important to us, and we will review them with our team to ensure information is accurate and up to date for all our customers.
Best regards, your Turbopass Team
My wife & i visited Munich where we…
My wife & i visited Munich where we discovered the munich card app. However , there is a bug on there ordering system . We ordered the munich card with travel passes. Both of us double checked the order ( thinking the price is too good to be true ) but as it was Black Friday week we went ahead . When the card arrived by email there is no travel pass attached . In hindsight it is advisable to screen shot the order prior to purchase to prove any anomalies . They need to investigate why this is happening . For the record , we both use online apps & passes throughout our days Both home and abroad so , we are not novices .
November 28, 2025
Reply from Turbopass
Hello,
Thank you for your feedback. We apologise that you had the impression there was an error in the system. In fact, local transport was not selected when you placed your order, which is why it was not included on the tickets.
When you contacted us, we immediately offered to cancel the booking free of charge after you created a new one with local transport – however, you did not wish to take advantage of this offer.
Nevertheless, we understand that the situation was annoying and apologise for the inconvenience. Your feedback helps us to further improve the ordering process.
Best regards,
Your Turbopass Team
Simple and quick ordering
Simple and quick ordering. Flexible oprions regarding passengers and benefits. Explains what is included.
November 29, 2025
Reply from Turbopass
Hello, thank you very much for your positive feedback! We’re glad to hear that you found the ordering process simple and quick, and that the included benefits and flexible options were clear and helpful.
We hope you enjoy your trip and look forward to welcoming you again!
Best regards,
Your Turbopass Team
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