TurboTenant Reviews 594

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform to be extremely user-friendly and intuitive, making tasks like managing rental properties and finding tenants much easier. Many appreciate the seamless and efficient nature of the service, from creating listings that automatically post to various platforms to handling applications, background checks, and lease agreements. The service is often described as excellent, with people highlighting the quick response times and the ability to manage all rental details in one place, saving time and providing peace of mind. However, some customers also noted issues with payment features, such as the inability to account for tenants paying several months in advance or recurring problems with bank account information causing extra charges. A few other people also felt that the platform could be buggy, or that the application process had flaws, like not saving answers or limiting ad content.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use, user-friendly, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and comprehensive... See more

Application

Customers had positive experiences with the app, finding it a very helpful tool for organizing operations and... See more

Payment

Users describe ambiguous interactions with payment, with some reporting issues such as funds being withheld... See more

Service

Consumers find service to be positive, with many reviewers consistently praising its value and effectiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a young lower income family who rents out our home. TurboTenant has been SO HELPFUL for us! Whenever I need to post a listing, it will automatically post to all the different rental platforms.... See more

Company replied

Rated 5 out of 5 stars

Turbotenant dumbed down the interface to the point that it is near fun in place of the tediousness expected of both the app and the work of landlording. Genius intuitive engineering on the part of the... See more

Company replied

Rated 5 out of 5 stars

"Renting out a house for the first time can feel daunting. However, TURBO TENANT made the process very smooth. The step-by-step guidance, along with providing and sending the correct paperwork for si... See more

Company replied

Rated 5 out of 5 stars

No being left on hold, was given call back option, was called back in a timely fashion. Received the answers to my questions from a very friendly associate who talked me through making the changes I... See more

Company replied


Company details

  1. Property Management Company
  2. Property Investment
  3. Real Estate Rental Agency
  4. Software Company
  5. Software Vendor

Written by the company

Free landlord software for owners and property managers to market rental properties, screen tenants (get credit reports and criminal background checks), collect online rental applications and online rent payments. 100% free for landlords.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

594 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good platform

Good platform. Good design. Good leads. Thank you.

October 6, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

You are so welcome, Larry!

Rated 5 out of 5 stars

Everything

Everything, starting to find great tenants, background check, applications process and finally leases and autopayments.

October 1, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Thanks for the glowing review, Narine!

Rated 5 out of 5 stars

TurboTenant for Dummies

TurboTenant made the rental process fast and stress-free!

I was able to list my property, screen potential tenants, and have a signed lease in no time. The platform is user-friendly, and everything is organized in one place—from applications and background checks to communication and lease signing. What I appreciated most was how smooth the process was; it saved me time and gave me peace of mind knowing everything was handled securely and professionally.

I highly recommend TurboTenant to any landlord who wants an easy, efficient, and reliable way to manage their rental process.

October 5, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Hi Stan! Thank you so much for your wonderful review! We’re thrilled to hear TurboTenant made the rental process fast and stress-free for you. We truly appreciate your recommendation and are happy to support you in all your future rentals.

Rated 5 out of 5 stars

Great playform

Great customer service and both myself and my tenants love the app and its abilities to keep all communications and maintenance in one source. Not to mention pay electronically with PDF fillable documents

October 3, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Thank you so much for your kind words, Alexander! We’re thrilled to hear that both you and your tenants are enjoying the app and that it’s making communication, maintenance, and payments easier for everyone.

Rated 5 out of 5 stars

Turbo Tenant is a game changer…

Turbo Tenant is a game changer for my rental. Its efficiency, organization no-hassle system makes being a landlord so easy. I would highly recommend this platform to anyone for property rentals. Everything is streamlined for you and for the Tenant.

October 4, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

We’re so glad TurboTenant is making your rental process easy and streamlined. We appreciate your recommendation.

Rated 5 out of 5 stars

Great for any landlord!

This is the perfect website for a self managing landlord. Tons of features and very user friendly.

October 1, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

We’re thrilled to hear TurboTenant is making self-managing rentals easier and that you’re enjoying all the features!

Rated 5 out of 5 stars

She was great

She was great! Had a great attitude and let me write through a new lease and setting up my tenant for payments. I was so relieved that it was easy because of her thank you so much.

October 1, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Thank you for your kind words! We’re so glad you had a great experience with our customer support team.

Rated 5 out of 5 stars

I have always used my own lease…

I have always used my own lease agreements. Honestly, liking this feature very much. The ability to share, communicate, request repairs, e signatures, edit, communicate. As I scale I need this. Thank you!

September 20, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Having an airtight lease is so important for protecting both you and your tenants, and we’re glad we have been helping you stay organized and secure as you scale. We’re excited to continue to support you every step of the way!

Rated 5 out of 5 stars

Amazing Live Customer Service

The customer representative on the phone provided amazing customer service. He attentively listened to my concerns and was able to step by step talk me thru on how to navigate the Turbo tenant application.

September 23, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Thank you for sharing your experience! We’re so glad our customer support team could provide attentive, step-by-step support. We’ll be sure to pass along your kind words!

Rated 5 out of 5 stars

Forget QuickBooks use TurboTenant

TurboTenant has been an absolute game changer for managing my rental property! The platform makes everything so simple—from creating professional listings to screening tenants and handling applications online. I especially love how easy it is to collect rent securely and keep all communication organized in one place. Their tools are intuitive, reliable, and save me tons of time compared to doing things manually. On top of that, their customer support is responsive and genuinely helpful. TurboTenant takes the stress out of being a landlord—I highly recommend it to anyone looking for a smarter way to manage their rentals!

September 23, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Hi James! It’s awesome to hear TurboTenant is helping keep everything organized and less stressful for you. Appreciate you taking the time to leave such a thoughtful review!

Rated 5 out of 5 stars

Fast pay

Fast pay, great service, handle all my issues quickly. Excellent app

September 6, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

That's exactly what we want to hear! Thanks for the 5-star review, Carlos.

Rated 2 out of 5 stars

The platform is very buggy

The platform is very buggy, which is not what I want out of something that funnels thousands of dollars a month.

In the past, the free version was pretty good, and the paid version was inexpensive, which made it a good choice. It seems that is no longer the case. I recently downgraded to the free version, and now, to do an adendum to a lease that has been with TurboTenant for months, I have to pay $120 to upgrade. I'm obviously not going to do that as I'm trying to get away from TurboTenant, but now I feel like they're holding my lease hostage.

It also took a lot of effort to get in touch. Their automated chat told me I couldn't talk to a person because that also costs $120. It told me to email, and then told me I couldn't email. Eventually, I found an email link, but I still had to fight automated responses to get to a human.

September 5, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

We’re sorry to hear about your experience and appreciate you sharing your feedback. While our Premium plan includes features like lease amendments and live chat, we understand the frustration around costs. We did provide a discount for your situation to help make the process easier.

Your comments about bugs and support accessibility are also important, and we’ll share them with our team to continue improving our platform's experience. If you’d like further assistance, please reach out to our support team at support@turbotenant.com so we can help. Thank you.

Rated 5 out of 5 stars

The software is very user-friendly and…

The software is very user-friendly and designed with landlords in mind. It saves me time by keeping everything organized in one place and reduces the stress of managing financial records manually.

April 1, 2025
Unprompted review
TurboTenant logo

Reply from TurboTenant

Thanks so much for sharing this feedback, Benita! We're glad to hear TurboTenant is helping you save time and stay organized. Making the rental process easier and less stressful for landlords is exactly what we’re here for.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look