Turfmatic Reviews 260

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and well-constructed, performing exactly as expected. Many appreciate its effectiveness in cleaning artificial grass, removing debris, and fluffing up the turf, which saves a lot of time and effort. The user experience is generally positive, with people finding the product easy to assemble and use. Delivery service is frequently praised for being fast and efficient. However, some people were dissatisfied with the pricing, particularly when shipping costs significantly increased the overall expense. There were also occasional issues with delivery, with some customers experiencing slow postage or tracking problems. A few other people also felt that the product had limitations, such as not cleaning edges and corners effectively, or the motor overheating and shutting down after short periods of use.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the product's effectiveness in... See more

Quality

People report positive experiences with quality. Many reviewers describe the products as well-made,... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of assembly and use, with many... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of delivery, often... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers found the product price to be great, a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more

Rated 5 out of 5 stars

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more


Company details

  1. Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Contact info


4.2

Great

TrustScore 4 out of 5

260 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No after sales service!

I live in the UK, I purchased a Turfmatic last year through a company called Expressgrass.com. I used it once last year and then again earlier this year. I hadn't had it on long when there was a smell of burning from the motor and the machine stopped working. I had bought the Turfmatic just over a year before this happened so not sure whether the warranty was one or two years I contacted Expressgrass who told me to contact turfmatic via their website. I have written to Turfmatic THREE times regarding this and have never received a reply.
Unbelievably poor service from this US company for their UK customers.

June 24, 2023
Unprompted review
Rated 1 out of 5 stars

Lack of communication regarding shipping

We never received any updates from Turfmatic regarding the shipping progress. We still have not received our Turfmatic so I cannot review its performance.

December 7, 2023
Turfmatic logo

Reply from Turfmatic

Please check spam folder for UPS emails, they sometimes end up here. I can confirm the UPS tracking no is 1ZR7A5374209881534
Shipped on Dec 8 - Currently showing as Reschedule Delivery Confirmed for Dec 14

Rated 5 out of 5 stars

Updated

Updated. 12/12

December 12, 2023
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Reply from Turfmatic

Hello Paul, can you confirm that UPS has now delivered. Showing on tracking as received 15:53 Dec 13.

Rated 2 out of 5 stars

Time Saver???

I have some Mesquite trees that are continually dropping litter on my turf and was hoping that the Turfmatic could whisk these away. However, the Turfmatic struggles to capture this type of debris into the catcher bag and as soon as you turn the machine off it just drops them in a pile. I also have a putting green that I was hoping to brush, but found it difficult to get a good height setting so resorted back to my leaf blower for cleaning this area. All in all, the Turfmatic has not really solved my issue or saved me any time over what I was doing previously.

November 18, 2023
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Reply from Turfmatic

Hello Peter, our customer service team have confirmed that they have addressed the issue with you in regard to the collection basket. On standard domestic artificial lawns a height setting of 1, 2 at the max is all that is required.

Rated 3 out of 5 stars

Overheats every 10 minutes. Prompt help from customer support

I like my turfmatic when it works, it picks up leaves and debris beautifully and leaves a nice groomed look to the turf. Unfortunately, it stops working after it has been on for about 10 minutes. I need to let it rest for 30 minutes or so, then I can use it again. I emailed the company and received a prompt reply asking for more information. If they are able to solve my problem, I will update my review to 5 stars.

August 1, 2023
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Reply from Turfmatic

Our customer service team is still awaiting your response to their reply. Can you check your emails from Sept 13th. Note the email address you used is different from the one on your order. They can be contacted directly at sales@turfmatic.com. Thank you

Rated 3 out of 5 stars

Dog hair will ruin the machine

This machine is great if you are only wanting to clean up leaves and pine needles. Dog hair does get picked up, however, the hair gets completely wrapped around the brush roller bearings because there is no guard over the bearings. The hair gets caught and causes the motor to overheat

August 15, 2023
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Reply from Turfmatic

Thank you for the feedback in regard to the issue with long dog hair. Will pass this on to the engineers. The brush roller including the bearings are removeable for cleaning using the supplied allen wrench. They are also available as a user replaceable part on our website.

Rated 5 out of 5 stars

Better way of cleaning artificial turf!

We needed some help cleaning our artificial turf from leaves and small seed pods and purchased the Turfmatic 380 Artificial Grass Sweeper 2 in 1-1800w. It is working great! It's a bit loud, but does the job. It not only saves us cleanup time, but does a better job than our hand rake and blower. We do recommend it for sweeping and raking up the leaves. BTW this is not a vacuum, it's a stiff plastic rotating brush.

August 18, 2023
Rated 5 out of 5 stars

The wife loves it

The wife loves using this it use to take us 2hr with shop vac but takes 20 min to to it now

August 7, 2023
Rated 5 out of 5 stars

This product worked way better that…

This product worked way better that expected. I have a lot of Pine trees around the outside of my yard and usually takes a hour to blow them off. Now, 20 minutes and it looks like a new yard. Wish I would have bought this along time ago !!

August 14, 2023
Rated 5 out of 5 stars

Turfmatic™ 380 Artificial Grass Sweeper

The Turfmatic 380 Artificial Grass Sweeper 2 in 1 works very well on my turf. It arrived quickly and I rapidly put it into action and it worked very well to remove embedded leaves from my turf.

Before I purchased the Turfmatic, I used a rake and a blower. This combination was hard work. The Turfmatic is quick and effective.

August 3, 2023
Rated 2 out of 5 stars

Shuts off after less than five minutes…

Shuts off after less than five minutes of use on the highest setting.

August 3, 2023
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Reply from Turfmatic

I have been advised that our customer service team have addressed problem as being a brush roller height issue. They advised the correct level for standard artificial is level 1 or 2 and this has resolved your runtime. We welcome your updated feedback on sweeper use.

Rated 5 out of 5 stars

Great job easy to do.

Ok had a company come give me an estimate the cost was that of this and this does a better job.As I can see so far love it! Can get anything done. Found other use other than the grass. Patio area for extra points. On the correct deck setting

July 31, 2023
Rated 3 out of 5 stars

Good product, but needs some improvements.

As a company, you guys did great. You were responsive to emails and even sent me a discount code! I bought the Turfmatic 600 for my large back yard that has a lot of turf. I found that the design of the Turfmatic could use some improvements. For example, the front side (the does not extend down low enough which causes a LOT of debris to get "kicked" out to the front. I'd say about 60% kicks to the back, like it's supposed to. The rest gets shot out to the front and even the sides. I was constantly battling against myself and my efforts, going back and forth over the same 2-3 feet at a time to get my turf clean. It was a lot of exausting work.

To combat this, I cut out a piece of cardboard and duct taped it to the front. I cut the cardboard so it would hang down the front side to about 1/2 inch above the turf as I used the machine. This DRASTICALLY stopped the debris from being kicked out the front. I also cut side pieces in the same fashion and attached them in the same manner.

Without the cardboard attachments I made, I would not recommend this product. However, with some scrap cardboard attached with duct tape, it worked very well and I would recommend it. I recommend the manufacturer re-engineer this tool and add metal front and side "flaps" attached with hinges. If the manufacturer did this, then the machine would be quite efficient.

July 18, 2023
Turfmatic logo

Reply from Turfmatic

Thank you for the feedback on the power broom. Could you email details to sales@echoevergreen.com so that they can get a better ideal of what you have done and pass the details to the engineers.

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