I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more
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Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.
Turfmatic™ Customer Guarantee
At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

Contact info
1007 N Orange Street, 4th Floor, 19801, Wilmington, United States
- +1 (302) 313-6645
- sales@turfmatic.com
- turfmatic.com
Replied to 33% of negative reviews
Typically replies within 1 week
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No after sales service!
I live in the UK, I purchased a Turfmatic last year through a company called Expressgrass.com. I used it once last year and then again earlier this year. I hadn't had it on long when there was a smell of burning from the motor and the machine stopped working. I had bought the Turfmatic just over a year before this happened so not sure whether the warranty was one or two years I contacted Expressgrass who told me to contact turfmatic via their website. I have written to Turfmatic THREE times regarding this and have never received a reply.
Unbelievably poor service from this US company for their UK customers.
Lack of communication regarding shipping
We never received any updates from Turfmatic regarding the shipping progress. We still have not received our Turfmatic so I cannot review its performance.

Reply from Turfmatic
Time Saver???
I have some Mesquite trees that are continually dropping litter on my turf and was hoping that the Turfmatic could whisk these away. However, the Turfmatic struggles to capture this type of debris into the catcher bag and as soon as you turn the machine off it just drops them in a pile. I also have a putting green that I was hoping to brush, but found it difficult to get a good height setting so resorted back to my leaf blower for cleaning this area. All in all, the Turfmatic has not really solved my issue or saved me any time over what I was doing previously.

Reply from Turfmatic
Turfmatic does the job! I think it's perfect for cleanup and 'vaccuming', not great for the big leaf job of winter :-(
Product is great, but can't really do the major leaf pickup job I was hoping for. I think it will be perfect for summer and spring clean up...
This is a must have if you have…
This is a must have if you have synthetic grass. My only request would be to develop a cordless option.
Overheats every 10 minutes. Prompt help from customer support
I like my turfmatic when it works, it picks up leaves and debris beautifully and leaves a nice groomed look to the turf. Unfortunately, it stops working after it has been on for about 10 minutes. I need to let it rest for 30 minutes or so, then I can use it again. I emailed the company and received a prompt reply asking for more information. If they are able to solve my problem, I will update my review to 5 stars.

Reply from Turfmatic
Dog hair will ruin the machine
This machine is great if you are only wanting to clean up leaves and pine needles. Dog hair does get picked up, however, the hair gets completely wrapped around the brush roller bearings because there is no guard over the bearings. The hair gets caught and causes the motor to overheat

Reply from Turfmatic
Better way of cleaning artificial turf!
We needed some help cleaning our artificial turf from leaves and small seed pods and purchased the Turfmatic 380 Artificial Grass Sweeper 2 in 1-1800w. It is working great! It's a bit loud, but does the job. It not only saves us cleanup time, but does a better job than our hand rake and blower. We do recommend it for sweeping and raking up the leaves. BTW this is not a vacuum, it's a stiff plastic rotating brush.
I am hoping that the shipping issue is…
I am hoping that the shipping issue is resolved and my original order is on its way and the new order for 2 new belts will follow soon. Mike
The wife loves it
The wife loves using this it use to take us 2hr with shop vac but takes 20 min to to it now
This product worked way better that…
This product worked way better that expected. I have a lot of Pine trees around the outside of my yard and usually takes a hour to blow them off. Now, 20 minutes and it looks like a new yard. Wish I would have bought this along time ago !!
Turfmatic™ 380 Artificial Grass Sweeper
The Turfmatic 380 Artificial Grass Sweeper 2 in 1 works very well on my turf. It arrived quickly and I rapidly put it into action and it worked very well to remove embedded leaves from my turf.
Before I purchased the Turfmatic, I used a rake and a blower. This combination was hard work. The Turfmatic is quick and effective.
Shuts off after less than five minutes…
Shuts off after less than five minutes of use on the highest setting.

Reply from Turfmatic
The whole experience was great
The whole experience was great. The sales staff gave honest advice based on our needs and put us in a product that has been very successful!
Cleaned the turf good
Great job easy to do.
Ok had a company come give me an estimate the cost was that of this and this does a better job.As I can see so far love it! Can get anything done. Found other use other than the grass. Patio area for extra points. On the correct deck setting
Best investment
This was a great investment. It works great and saves me time and effort
Timely delivery and a great product
Good product, but needs some improvements.
As a company, you guys did great. You were responsive to emails and even sent me a discount code! I bought the Turfmatic 600 for my large back yard that has a lot of turf. I found that the design of the Turfmatic could use some improvements. For example, the front side (the does not extend down low enough which causes a LOT of debris to get "kicked" out to the front. I'd say about 60% kicks to the back, like it's supposed to. The rest gets shot out to the front and even the sides. I was constantly battling against myself and my efforts, going back and forth over the same 2-3 feet at a time to get my turf clean. It was a lot of exausting work.
To combat this, I cut out a piece of cardboard and duct taped it to the front. I cut the cardboard so it would hang down the front side to about 1/2 inch above the turf as I used the machine. This DRASTICALLY stopped the debris from being kicked out the front. I also cut side pieces in the same fashion and attached them in the same manner.
Without the cardboard attachments I made, I would not recommend this product. However, with some scrap cardboard attached with duct tape, it worked very well and I would recommend it. I recommend the manufacturer re-engineer this tool and add metal front and side "flaps" attached with hinges. If the manufacturer did this, then the machine would be quite efficient.

Reply from Turfmatic
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