Bought a shirt and arrived but the collar was discoloured with highlights of pink (on a blue shirt). Returns process was tricky as wouldn’t provide a qr code for return so had to print a label. Short... See more
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... gosh, well what can I say, a small step into Turnbull & Asser, with a simply beautiful pair of pale blue mother of pearl and silver cufflinks, alas one was damaged, one simple phone call and that... See more
With so much "competition" and choice it must be extremely challenging to stand out. But here both the service and the product remain top drawer quality with real and genuine value added - rather than... See more
I bought this present for my husband's birthday. He was really impressed with the whole presentation. The box in which it arrived is magnificent - almost a show piece with Turnbull and Asser writte... See more
Company details
About Turnbull & Asser
Written by the company
Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.
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Contact info
14 South Street, W1K 1DF, London, United Kingdom
- +44 (0) 20 7808 3138
- help@turnbullandasser.co.uk
- turnbullandasser.co.uk
4.1
Great
408 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great service and fantastic products
April 9, 2024
I loved the speed of delivery in…
I loved the speed of delivery in particular. Impressive turnaround time from order to taking delivery in Melbourne . As an aside the shirts themselves are so good I am an immediate and loyal repeat customer from Herron.
April 8, 2024
A Good Experience
I requested a set of handkerchiefs from the Turnbull & Asser website after a Google search for a gift for my husband for our second anniversary of marriage (the gift symbol of which is cotton).
Not only was I delighted with the quality of the product, but also the speed and efficiency with which Turnbull & Asser customer service despatched the item to me in France. My husband loved the gift.
I would certainly use Turnbull & Asser for further purchases in the future, and visit their shop with my husband when we are next in the UK.
April 8, 2024
Product wonderful, delivery a nightmare.
The product was faultless, but the delivery company DPD was impossible to deal with. The recipient of the gift lives in a flat on the ground floor, and DPD sent a message that they would leave the package on the door step if there was no reply unless I instructed otherwise. I wanted to instruct them to try the first floor flat, but there was no option offering that, just an option to leave with neighbours at house numbers which were not adjacent to the destination! I certainly did not want the package left on the door step! At Christmas their wreath was stolen from the front door. It's Peckham!
April 4, 2024
Reply from Turnbull & Asser
Dear Madam,
Thank you for taking the time to leave us this feedback, this is very helpful for us to know so we can look to make changes to deliveries in the future. We do apologise for the experience with DPD. We do hope to see you soon!
Kind regards,
Turnbull & Asser
Reply from Turnbull & Asser
Dear Sir,
Thank you for taking the time to leave us this review. We are always glad to hear that our services are appreciated! See you soon!
Kind regards,
Turnbull & Asser
Delivered wrong goods
Delivered wrong goods. Lousy service in rectifying the order. More concerned with the incorrect pocket squares sent by mistake rather than the shirt I had ordered. Afraid it’s the last shirt I’ll buy from T&A and that was my third in the last 12 months.
March 26, 2024
Reply from Turnbull & Asser
Dear Sir,
We are very sorry about this experience you have encountered with us. Our customer service team have resolved this and delivered the correct items already. Once again, we do apologise for this and thank you for your patience.
Kind regards,
Turnbull & Asser
Reply from Turnbull & Asser
Dear Sir,
Thank you for taking the time to give us your feedback! We are very happy that you are pleased with your order.
Kind regards,
Turnbull & Asser
The quality of the items
The quality of the items, the speed of delivery and the ease of use for the website provided an excellent experience
March 25, 2024
Reply from Turnbull & Asser
Dear Sir,
Thank you for your kind review. We are very happy to hear of your positive experience with us. Hope to see you soon!
Kind regards,
Turnbull & Asser
He loves the special edition pocket square! …
Found the special edition pocket square I sought to purchase. It was not easy to find on the website. It also would not allow shipping to the US, so I shipped it to my niece who lives in London & she curried it over on holiday.
March 28, 2024
Reply from Turnbull & Asser
Dear Madam,
We are so pleased to hear of the enjoyment our pocket squares bring! Thank you for your feedback, we are always looking to improve our website to help customers.
Kind regards,
Turnbull & Asser
Regular fit formal shirt was incredibly…
Regular fit formal shirt was incredibly tight, I had to send it back. I am not overweight.
March 27, 2024
Reply from Turnbull & Asser
Dear Sir,
Thank you for your feedback. We recommend that you get in touch with our customer service at help@turnbullandasser.co.uk for any help regarding sizes.
Kind regards,
Turnbull & Asser
Reply from Turnbull & Asser
Dear Sir,
We welcome you back anytime at all! Thank you for your kind review.
Kind reagrds,
Turnbull & Asser
I ordered a tailormade checkered shirt…
I ordered a tailormade checkered shirt - you manufactured and sent a striped shirt.
Ladies and Gentlemen- need I explain while this is wholly unacceptable?
March 21, 2024
Reply from Turnbull & Asser
Dear Sir,
We are very sorry for this experience you had with Turnbull. I am aware that our customer service team have been in touch and are working to rectify this situation as quickly as possible. Once again, we do apologise for this.
Kind regards,
Turnbull & Asser
Great
Product not quite cheap, but surely of the finest quality. Very fast delivery to Austria by Air Mail. Simply great.
March 22, 2024
Reply from Turnbull & Asser
Dear Sir,
Thank you for your review. We do pride ourselves on quality and craftsmanship. Do come back soon!
Kind regards,
Turnbull & Asser
Good website where I easely find what…
Good website where I easely find what I‘m looking for. Prompt response and delivery.
March 14, 2024
Reply from Turnbull & Asser
Dear Sir/Madam,
Thank you very much for leaving this positive feedback for us. We greatly appreciate hearing your experience with us.
Kind regards,
Turnbull & Asser
Very easy to order and delivery so fast…
Very easy to order and delivery so fast to Singapore
March 21, 2024
Reply from Turnbull & Asser
Dear Sir,
Thank you for your review. We are so happy you are pleased with our services.
Kind regards,
Turnbull & Asser
Speedy delivery to Australia
Speedy delivery to Australia. I ordered a tie to wear to my son's wedding on a Wednesday and it arrived to my home in Melbourne Australia 4 days later on the Sunday. The silk jacquard tie is beautifully crafted and i can't wait to wear it
March 20, 2024
Reply from Turnbull & Asser
Dear Sir,
Thank you ever so much for taking the time to let us know of your special event that includes on of our silk ties. Best of wishes and hope to see you back soon!
Kind regards,
Turnbull & Asser
Reply from Turnbull & Asser
Dear Sir,
Thank you ever so much for your message. We pride ourselves on quality and are happy to hear that we are continually delivering on this.
Kind regards,
Turnbull & Asser
I was a disappointed as the tie I…
I was a disappointed as the tie I received was different from the tie I purchased
March 12, 2024
Reply from Turnbull & Asser
Dear Madam,
Thank you for taking the time to leave a comment. We are sorry that you are disappointed with your tie. Please reach out to our customer service team at help@turnbullandasser.co.uk and they will be happy to assist.
Kind regards,
Turnbull & Asser
Simply the best
i've been a user of all things T&A for over 35 years. They are the best. I couldn't imagine life without them.
March 11, 2024
Reply from Turnbull & Asser
Dear Sir,
We value your loyalty very much. Thank you for taking the time to leave a review. We know we'll see you soon!
Kind regards,
Turnbull & Asser
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