Turner Lewis Limited Reviews 

355
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and understanding, making complex processes simple and stress-free. Many people highlight the exceptional customer service, noting that employees are clear, polite, and provide excellent advice, contributing to a brilliant and easy-to-understand user experience. However, some customers also noted significant concerns regarding payment. Several people mentioned that fees were unclear or felt they were being asked to pay for a service they did not explicitly agree to, or that could be done independently. There were also reports of unclear advertising and collection tactics for disputed charges.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, professional, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be positive, with many reviewers reporting a great and easy process.... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan was amazing help with me trying to find my trust fund she spoke me expertly threw each step for me to find it and I couldn’t have asked for better help. She helped make something that could of b... See more

Rated 5 out of 5 stars

Ellie was really helpful, she really saved me from a panic attack😅 She was incredibly understanding and helped me to find a way I can go about this after a little misunderstanding. Really good staff... See more

Rated 5 out of 5 stars

The person helping (samuel) was able to get straight to the point, clear and concise about what was going to happen and how to receive the money. Hopefully ill receive my money sooner than later😂

Rated 5 out of 5 stars

I honestly can’t believe how helpful Megan was with everything she was very patient with me and helped me with everything and I would personally thanks her if I could


Company details

  1. Consultant

Written by the company

Welcome to Turner Lewis Limited. For nearly 5 years, we have been dedicated to one clear mission: helping young adults across the UK successfully locate and access their 'lost' Child Trust Funds (CTFs). We understand that with over 50 different providers and changes over the years, finding out where your fund is held can be a confusing and time-consuming process. Our dedicated team of specialists is here to manage the entire administrative journey for you, taking the stress and guesswork out of the search. We liaise directly with HM Revenue & Customs (HMRC) and all potential CTF providers on your behalf to identify where your money is and guide you on the next steps to access it. Our Commitment to Transparency We believe in being completely upfront about our service and our fees. A Paid, Optional Service: It is important to know that you can search for your Child Trust Fund for free by contacting HMRC directly. Our service is an optional alternative for those who prefer a fully managed process with dedicated support from our experienced team. Our 'No Win, No Fee' Promise: We operate on a 'No Win, No Fee' basis. This means you will only ever be charged for our service if we successfully locate your fund. If we cannot find it, you do not pay anything. Clear Fee Structure: Our fee is a percentage of the total funds located, plus VAT. All charges are clearly detailed in our Terms and Conditions, which every client must read and agree to via a digital signature before we commence any work. There are no hidden costs or surprises. Our goal is to provide an efficient, helpful, and transparent service that simplifies the process and gives you peace of mind. If you have any questions, please do not hesitate to get in touch.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

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No recent history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(355)

179 reviews in the last 12 months

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Rated 1 out of 5 stars

All I can say is misleading and scam

All I can say is misleading and scam, you shouldn’t have to pay to get your child trust fund and them asking for more money if you don’t pay is vile honestly. I didn’t end up going through with it I ignored them because I ended up finding it myself on one family, so they continued to search without me asking them to continue so that was there own choice. They failed to highlight that the free route via HMRC exists. many eligible customers are young and inexperienced, ASA found Turner Lewis may have taken advantage of their lack of knowledge. Several reviews claim people signed up without fully understanding the cost and later received unexpected invoices or felt pressured. If you’ve been asked to pay a fee when you’ve already claimed the fund, this is a red flag. The fact the ASA found their adverts misleading suggests there is risk of misunderstanding: consumers may believe the service is free or low-risk when there is a substantial fee if you proceed.

October 29, 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Morning,
The adverts that the ASA raised were removed at the beginning of the year.
We outline our fees on our website, before you can enter any information into our form and also in our terms and conditions.
We also ask you to confirm you have read and understood the terms and that you are entering into a legally binding contract before you sign and submit instructions to us.
Once we receive your contract, our work begins as the contract instructs this.
The free route for HMRC is both on our website, form and terms also.
If you had already claimed, we ask you provide evidence of this so we can close your file.
If there is still any uncertainty, please contact us at ctf@turnerlewis.co.uk
Thank you,
Turner Lewis

Rated 5 out of 5 stars

megan is great

megan is great, couldn’t ask for a better person to help me with my services, 10/10 company and operator :)

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SCAM!!!

DO NOT USE THIS SCAM!!!
I applied just to see and then they said I needed more information so I left it, never gave them any and didn’t want them to carry on but they did anyway off their own back and they found the trust fund that I had already took out and they wanted a 25% charge of what ever you get in your trust fund but cause they found out I’ve already took it out they’re asking for £25 off me for doing something I already did so don’t use this, please use the government website which is free and easy to use learn off my mistakes and don’t use this company biggest scam ever!!! Please read the 1 star reviews too them 5 star reviews don’t seem legit notice how there’s barely any between 2,3,4 stars it’s because they’re not legit be aware and be carful with this scam of a company.

October 22, 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Afternoon,
As per your signed terms and conditions you will note we charge a £25 Admin fee for clients who have already claimed to cover the work done.
This is outlined on our website, before you sign any terms and within your terms.
Thank you,
Turner Lewis

Rated 5 out of 5 stars

Appointment call

I was on a call with Megan and she was really helpful and clear with the process going forward.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of scammers and threatening

These people have conned my stepson. He received a letter saying he needed to pay them a fee of £420 which he didn’t sign up too. Him and his father rang them as my stepson is autistic and they have done nothing to resolve it and have threatened to send people to the door. We have had 2 unknown men knock at the door but we believe it to be associated with this company. Police have been notified. This company is disrespectful, disgusting and should be shut down aiming this at young people who don’t fully understand the concept of all this and just thinking of getting their free money that they are entitled to, but this company just wants to take it away from them

September 9, 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good afternoon ,
Your stepson has signed an agreement with us to locate his Child Trust Fund. This agreement includes our terms and conditions, which outline all relevant details. Our fees are also clearly stated on our website within the terms and conditions.
If you have any further questions, please feel free to contact us at ctf@turnerlewis.co.uk

Kind regards,
Turner Lewis

Rated 1 out of 5 stars

Would put zero if I could

Would put zero if I could. They are and absolute SCAM. Have sent me a letter saying I owe them £420 for them literally just telling me the have located my trust fund have claimed they’ve tried to get in touch through email for a phone call as the didn’t have my number. Have been back and forth telling them I’m not gonna pay it on emails and they just sent the same thing saying I have to pay them and I’ve agreed to it which I haven’t. I haven’t even got my child trust fund so the can stop asking me to pay them as they’ve done nothing for me. Sorry if this made no sense but please don’t use them and get sucked in by a tiktok like me. The TikTok never stated you had to pay anything. Which as it’s something receive at a young age you should not have to pay this much especially when you haven’t even received it. DISGUSTING company don’t recommend at all.

September 26, 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good afternoon ,
All fees are clearly outlined on our website prior to signing and are included in the terms and conditions.
Additionally, we inform clients that a free service is available, and there is a cooling-off period.
If you wish to discuss any further feel free to reach out to ctf@turnerlewis.co.uk

Kind regards,
Turner Lewis

Rated 1 out of 5 stars

Unprofessional and rude

First off, their adverts as many others, even law enforcement, agree are very misleading. Secondly at the end of a call I had with one of the employees I was passed onto someone else who I guess was a higher up after I explained the fee wasn’t clear and I shouldn’t have to pay. This person was extremely rude and completely unprofessional.

September 21, 2024
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Hi Kara,
Our website and terms and conditions outline all our fees, you are also reminded of these on the call.
I'm sorry to hear about your experience over the phone.
If you would like us to look into this further please contact us at ctf@turnerlewis.co.uk

Thankyou,
Turner Lewis

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