Turno Reviews 1,592

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 879 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the seamless system and excellent service provided. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and productive. Many people appreciate the exceptional customer service, noting the quick response times and efficient resolution of their issues. Reviewers are particularly impressed with the ease of use of the platform and the overall smooth user experience, often recommending the service to others. However, some customers also noted that communication could sometimes be confusing, leading to wasted time in resolving issues.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, efficient, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that agents are quick to... See more

Service

People report positive experiences with service, often highlighting the world-class customer service and the... See more

User experience

Customers had positive experiences with user experience, praising the site and app for being easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more

Rated 5 out of 5 stars

I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more

Rated 5 out of 5 stars

Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more

Rated 5 out of 5 stars

Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!


Company details

  1. Software Company

Written by the company

Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Experience was to turno has been great…

Experience was to turno has been great so far as the communication I talked to a very experienced representative today his name was Vincent and he helped me with all my questions and even reached out to some of my potential customers. The help was fast and got back to me responsibly and answered all my questions I'm looking forward to continue to work with them and actually start working at some airbnbs!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ruby is the best

Ruby was extremely helpful and solved my issues in minutes! I am alerts very satisfied when I need to reach out to support.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Richard and Anne were super helpful :)

Richard and Anne were super helpful with Turno. I had an issue with a cleaner that didn’t meet my standards, and they stepped in right away and handled it. They made the whole process really easy and helped me get my money back, which I honestly really appreciated.

They were quick to respond, understanding, and just made everything less stressful. I’m really glad I had them to help. I felt very secured and they were amazing!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

When I needed help, I got it

When I needed help, Justin did what he could then transferred me to technician Andy who made it happen! All I can say is he was there in my time of need and every time I reach, the team provides wonderful customer service!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Percy was amazing!

Percy was amazing! Very patient and knowledgeable, and helped me set up my calendar through a 3rd party platform that I was clueless about. Thank you so much!!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I am so grateful for Turno

I am so grateful for Turno. Not only is it a fantastic app that makes my busy short term rental business run smoothly their customer service is always so helpful! Sunny in particular took care of a problem I had been having for weeks with the set up of one of my new cabins and Sunny was able to take care of it for me.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

They are very helpful.

I had a great experience with this company. Their service was reliable, professional, and exceeded my expectations. The team was very responsive and made the whole process smooth and stress-free. I especially appreciated their attention to detail and commitment to quality. I would definitely recommend them to anyone looking for excellent service.

May 2, 2026
Unprompted review

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