I have been using Turno for many years and found the system works seamlessly. The cleaning company, that I choose to use, keeps me informed as to when they accept projects, performing the cleaning and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've experience personal host services from Tate, Adam, Fin, Julia, and others from Turno and have always been so pleased with their white-glove service! I am as committed to continue using the platfo... See more
Juniper was very professional and friendly resolving our Turno queries efficiently and in timely manner. Her outstanding support made everything smooth for us with the Turno Teammates process. Thank y... See more
Julian went above and beyond and answered my question extremely fast. The team at Turno is outstanding and always offers help quickly. Can't say enough good things about this service!
Company details
Written by the company
Turno is a turnover management platform built for short-term rental hosts and property managers who want reliable operations without constant coordination. From guest checkout to the next check-in, Turno helps operators find trusted cleaning professionals, automate scheduling and payments, and maintain consistent quality across every property. At the core of Turno is the industry’s largest marketplace of 67K+ vetted vacation rental cleaners, combined with powerful automation tools that keep turnovers running smoothly. Turno’s platform combines automated calendar syncing, photo-guided checklists, problem reporting, inventory tracking, and in-app communication with seamless integrations across 40+ PMS and booking platforms. Web and mobile apps are available in 9 languages and support 25+ currencies, making Turno easy to adopt and simple to scale anywhere. Founded in 2016, Turno was built on the belief that great hospitality starts behind the scenes—and that cleaners are partners, not vendors. By replacing manual work and guesswork with clear systems and dependable workflows, Turno brings calm to one of hosting’s most stressful moments. That commitment extends to customer support. Turno’s in-house team of 30+ trained specialists provides 24/7/365 live support in multiple languages, backed by a robust Help Center. The result is predictable operations, stronger partnerships, and hosting that feels lighter, more confident, sustainable, and scalable.
Contact info
United States
- turno.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Sunny was quick to help out
Sunny was quick to help out and resolved my issue with ease!
May 11, 2026
Unprompted review
I was able to chat with Vincent today…
I was able to chat with Vincent today about a payment issue. He was able to get the issue solved quickly. I'm very appreciative of his work.
May 11, 2026
Unprompted review
Marshall was amazing assisting me today.
May 11, 2026
Unprompted review
Sunny was fast friendly and efficient
Sunny was fast friendly and efficient. Thank you Sunny for your help!
May 11, 2026
Unprompted review
quick and easy thank you
May 11, 2026
Unprompted review
Marshall was amazing and very helpful
Marshall was amazing and very helpful. I really appreciate his support.
May 11, 2026
Unprompted review
Needed help syncing 2 properties
Needed help syncing 2 properties. Vincent was able to help me immediately. Fixed the issue and back to business as usual.
May 11, 2026
Unprompted review
Richard was very helpful and gave me a…
Richard was very helpful and gave me a fast solution!!
May 11, 2026
Unprompted review
Great Customer Service
Sunny was incredibly helpful with getting our Turno account running smoothly again. The process was quick and efficient from start to finish. Thank you and would recommend.
May 10, 2026
Unprompted review
I contacted Turno's customer service…
I contacted Turno's customer service today, and a young man named Adam responded; he was truly very kind and helped me with all the questions I had.
May 10, 2026
Unprompted review
Clear Support
Adam was very helpful clearing up my confusion. He went the extra step and sent me screenshots of what he was seeing on his end which made me feel much more secure. I really appreciate his help, especially on Mother's Day. Thank goodness for turno support.
May 10, 2026
Unprompted review
Saul was able to fix my issues in Turno…
Saul was able to fix my issues in Turno quickly and save me from a total meltdown on Mothers Day. I am so grateful for Turno and their amazing support staff.
May 10, 2026
Unprompted review
Timely response and great customer…
Timely response and great customer serivice
May 9, 2026
Unprompted review
Jules was great and VERY patient with…
Jules was great and VERY patient with helping me out when I had technical issues with my listings on Turno. I appreciate their patience and dedication in helping me. Highly recommended. 10/10!
Thanks Jules!
May 9, 2026
Unprompted review
Faye was personable and solved my issue…
Faye was personable and solved my issue professionally and promptly.
May 8, 2026
Unprompted review
Easy to use, great service! Thanks Jules!
I find Turno really easy to use and it makes my cleaning business so easy to run! Recently I needed help with a a client, and Jules from the customer service team provided top notch and extra responsive service, getting my question answered quickly and efficiently. Thanks, Jules!!
May 7, 2026
Unprompted review
Claire is amazing!
Claire was fantastic to work with and answered all of my questions, along with helping me to immediately remove my primary cleaner and change to a different primary cleaner in connection with my luxury rental property. She definitely helped alleviate a lot of stress on my end.
May 7, 2026
Unprompted review
Frank was amazing the speed and…
Frank was amazing the speed and efficiency was top notch. Make me feel at easy, too away the scared I felt. Very knowledgeable and quick with all my issues I brought forth.
May 7, 2026
Unprompted review
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