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Turo Reviews 87,019

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TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional hospitality, clear communication, and accommodating nature, making the rental process smooth and pleasant. The vehicles are frequently described as clean, well-maintained, and exactly as advertised, often exceeding expectations in terms of quality and performance. Many users highlight the ease of the pick-up and drop-off procedures, appreciating the convenience and efficiency compared to traditional rental services. However, some customers also noted issues with vehicle registration and mechanical malfunctions, such as problems with cruise control or dashboard displays. A few people were dissatisfied with hosts who made unreasonable complaints about car cleanliness or engaged in unprofessional communication. There were also instances where customers experienced significant disruptions, including late car drop-offs or difficulties with replacement vehicles, leading to wasted time and significant inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the easy pick-up and drop-off processes,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the hosts'... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the vehicles for... See more

User experience

People report positive experiences with the user experience, describing it as smooth, easy, and convenient.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

The car itself is what made the whole experience great. Renting a corvette and riding around is what my son wanted for his bday and this car did not disappoint. The actual process of renting thru the... See more

Rated 5 out of 5 stars

Car was clean and in good working condition. Owner was very nice and pleasant to deal with. The only drawback was price. If one of the major rental places has a car next time I will likely use them... See more

Rated 5 out of 5 stars

I had a great experience renting a 2022 Tahoe from Miguel. He was professional, responsive, and provided outstanding customer service from start to finish. The vehicle was clean, well-maintained, and... See more

Rated 5 out of 5 stars

Will and Rochelle’s mini van was flawless. It was clean and everything was as pictured in their profile. They communicate well throughout the rental. They gave some great recommendations of places to... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

This being my second time renting from…

This being my second time renting from this particular host. Again I'm extremely happy with the rental and communication with a CoHost to be sure I was not held responsible for something wrong in the car. I would definitely rent again with this host.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Nice car

Nice car, full of fuel, clean and parked right outside the terminal. I’ve already secured my rental with same owner. Oh and his communications are good also.

April 12, 2026
Unprompted review
Rated 3 out of 5 stars

Communication sucks

Communication sucks. Drop off instructions need to be clearer. Idk who thinks it’s okay to leave a key in a car unlocked and then the hosts doesn’t respond is beyond me. Feels like a liability to the renter if the car is stolen if you leave the car with the key in it unlocked. Turo customer service said that the delivery instructions were not safe and made no sense either. Tried 8x to reach the host(s) and got no response until the next day…

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time renting with…

This was my first time renting with Turo for airport pickup and it was fantastic! Everything from location of car, the hosts detailed instructions and simple return process made the whole experience so easy and convenient. I will definitely be using Turo when I travel from now on!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

The app worked great and the communication with it and the owner of the vehicle was seamless. It made for an easy process to arrange and return the vehicle.

April 17, 2026
Unprompted review

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