Turo Reviews 86,960

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional hospitality, clear communication, and accommodating nature, making the rental process smooth and pleasant. The vehicles are frequently described as clean, well-maintained, and exactly as advertised, often exceeding expectations in terms of quality and performance. Many users highlight the ease of the pick-up and drop-off procedures, appreciating the convenience and efficiency compared to traditional rental services. However, some customers also noted issues with vehicle registration and mechanical malfunctions, such as problems with cruise control or dashboard displays. A few people were dissatisfied with hosts who made unreasonable complaints about car cleanliness or engaged in unprofessional communication. There were also instances where customers experienced significant disruptions, including late car drop-offs or difficulties with replacement vehicles, leading to wasted time and significant inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the easy pick-up and drop-off processes,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the hosts'... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the vehicles for... See more

User experience

People report positive experiences with the user experience, describing it as smooth, easy, and convenient.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

The car itself is what made the whole experience great. Renting a corvette and riding around is what my son wanted for his bday and this car did not disappoint. The actual process of renting thru the... See more

Rated 5 out of 5 stars

Car was clean and in good working condition. Owner was very nice and pleasant to deal with. The only drawback was price. If one of the major rental places has a car next time I will likely use them... See more

Rated 5 out of 5 stars

I had a great experience renting a 2022 Tahoe from Miguel. He was professional, responsive, and provided outstanding customer service from start to finish. The vehicle was clean, well-maintained, and... See more

Rated 5 out of 5 stars

Will and Rochelle’s mini van was flawless. It was clean and everything was as pictured in their profile. They communicate well throughout the rental. They gave some great recommendations of places to... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

Using the website was quick and easy

Using the website was quick and easy. Finding the right corner was important for us because we wanted to go sightseeing and have plenty of windows. The owner dropped the car off about five minutes before appointed time and everything worked great. He even provided a magnetic card to get us in the parking deck across the street. I would recommend this particular car and driver to anybody looking for a good experience.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Owner was super responsive

Owner was super responsive. I was running late to catch my flight and i was rushing to close the trip with turo. I locked out the lock box and needed the code to reopen it. He was immediate with my code request and helped me get the trip ended. There was another time that the charger stopped while at wawa. He updated me and resolved the issue within 10 mins. I recommend him for future trips.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The experience was great

The experience was great. Easy to access the vehicle. The parking lot shuttle service was excellent. Communication was always excellent with the Team. Every thing was Excellent!! Thank you sooo much!!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

My first time using Turo.

My first time using Turo and honestly, it was a great experience. The app was super easy to use—very similar to booking on Airbnb. Everything was smooth from start to finish. Would definitely use it again!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Service was great-

Pick up of car was so convenient, no lines or shuttles... super easy. Car was clean and filled with gas and off we went. Return was just as easy!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Car

Amazing Car! Very spacious, clean easy to use console and confortable. Great service from the host. My second time renting from them. Definitely going back to them for my next rental. Always responded right away to my questions and greeted me with a smile.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure what to expect but…

I was a first time Turo user and wasn’t sure what to expect but everything went very well. The app was great, the communication was great. I was definitely put at ease and will use again.

April 14, 2026
Unprompted review
Rated 4 out of 5 stars

No problems accessing the vehicle

No problems accessing the vehicle. The owner communicated that the vehicle was wrecked on the right side. I wasn't aware of this until the day of leaving me no option to find a car this size to accommodate the high school seniors riding. The ride went well. Things do happen and a discount would be fair for the expectations and what was delivered. Thank you!

April 17, 2026
Unprompted review

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