Our guide, Susanna Mantovani, is superb. Beyond having a wealth of knowledge in art history, she demonstrates superb sensibility to her clients, adapting to our particular interests and needs. We... See more
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See what reviewers are saying
Our guide Marco was waiting for us and he gave interesting background stories and promptly took us through the various checkpoints. The 15 odd minutes we spent inside the refectory witnessing the last... See more
we had an exceptionnal service from Carlotta. she was particularly patient in our situation, very proactive and always acted in a very professionnal way. It was very pleasant to exchange with he... See more
We had booked a visit to the Last Supper of Da Vinci in Florence a few months in advance. They changed the meeting place from the one that was mentioned on our voucher without informing us. We nearly... See more
Company details
Information provided by various external sources
TuscanyAll.com is constantly engaged in offering high quality tourism products to its clients at competitive rates. TuscanyAll also proposes to extend the passion for culture and art, to promote Italian traditions and Italian art heritage all over the world and to grant employment to its workforce. The company success depends on the steady profit reinvestment in technology and innovation. The company mission is granting the most efficient services to our customers and favourable working conditions to the company staff. The marketing department always works for projecting high value-added products to develop the Italian culture in the world. The company mission can be therefore synthesized in few words: ethic, reliability, professional staff and high quality offer.
Contact info
Via di Scandicci, 22R , 50143, Firenze, Italy
- +39 055 713655
- marketing@tuscanyall.com
- tuscanyall.com
4.2
Great
122 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience with this tour operator
We had booked a visit to the Last Supper of Da Vinci in Florence a few months in advance. They changed the meeting place from the one that was mentioned on our voucher without informing us. We nearly missed the visit (time is limited to 15’ per group for this visit) and they did not even apologize. Terrible experience ! Stay away from this tour operator.
April 27, 2018
Unprompted review
Do NOT book from TuscanyAll...BEWARE!
We booked tickets via TuscanyAll for the Uffizi Gallery. Firstly, you are NOT guaranteed your date of choice and you need wait over 24hrs to get the vouchers which may not on the date or time you specified.
We got our tickets within 2 days however when we arrived at the Uffizi Museum it was closed in the afternoon due an incident inside. We are disappointed having travelled to Florence for this, having spent on travel also. We were offered to move tickets for tomorrow however our flights are booked to return home tomorrow.
The reception desk told us to contact TuscanyAll to arrange a refund of the money we paid. We understand the closure is out of their control and last minute but we have tried many times to contact them and having no luck to get a refund.
I urge anyone NOT to book with this company or be very careful and you may not get what you paid for. The lack of communication is beyond shocking!
August 5, 2017
Unprompted review
Reply from Tuscanyall.com Italy-museum
Dear Mr Patel,
we have just seen that on the 5th of August you have left a bad feedback regarding our service for the Uffizi Gallery
On your feedback, written on the 5th of August, you wrote that no refund has been done and no reply has been given.
You sent us an email on the 5th of August at 7.58 pm, it was a Saturday night and our office was closed for the weekend, so until Monday the 7th of August.
On the 7th of August at 8.32 am, just few minutes after our office has been re-opened, we replied to your email that we would have done the refund as soon as possible.
On the 10th of August we asked for the refund to your credit card’s company and we send you an email on the same date at 4.57 pm informing you about that.
We think our behavior has been correct and the same is for our work.
We kindly ask you to remove your bad feedback that you left as, as you also wrote, what happened inside the museum didn’t depend on us and we did the refund immediately according to your request.
Please kindly confirm us that you actually received the refund of 42.50 euro on your bank account.
Waiting for your kind reply.
Kind regards,
Elisa – TuscanyAll
From:
Sent: Thursday, August 10, 2017 16:57
To: ayesha
Subject: Re:
Dear Sirs,
TuscanyAll.com has issued a refund of 42.50 euro for your original payment.
The refund will be credited on the card you used for the payment. You could need up to 30 days to receive the refund, according to the rules of the society which issued the card.
The method of refund is the same for payments made with a pre-paid card.
Kind regards,
Elisa
From: ayesha patel
Sent: Saturday, August 5, 2017 7:58 PM
To:
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