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TutorCare Reviews 1,789

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the clear instructions and the smooth user experience. However, some customers also noted issues with customer service, mentioning a lack of support, slow responses, and unhelpful communication. A few people also felt that the sales approach was pushy and unprofessional, and some experienced difficulties with course administration, including being locked out of their portfolios or having requests for extensions denied.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the clear,... See more

Service

Clients share positive opinions on service, with many praising the excellent support, smooth processes, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional support... See more

Instructions

Consumers find instructions to be positive. Many reviewers praise the clarity and thoroughness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoyed this First Aid course. The trainer, Zahra Kidd, explained everything clearly and made the session relaxed and supportive. The hands‑on practice boosted my confidence, and we even had... See more

Company replied

Rated 5 out of 5 stars

I just completed my NVQ Level 3 and it was a great experience. Even though I was knew to this course when I first started and was having some challenges about about assignments format in line with the... See more

Company replied

Rated 5 out of 5 stars

I attended a First Aid course last week run by Esin Odatuwa. He was very friendly, patient (we all had a lot of questions) and had an exceptional amount of knowledge. Every question was answered. He e... See more

Company replied

Rated 5 out of 5 stars

as previous courses, the training course with Carl Smith went very well, he was polite, arrived on time & apparently, made the delegates feel very at home with their course. I have been told he made... See more

Company replied


Company details

  1. Education & Training

TutorCare Training

Written by the company

Why choose TutorCare?
We supply the UK with the workplace training to save lives, prevent accidents, increase productivity and staff wellbeing. All courses are certified and accredited to ensure content is in line with the latest regulations and HSE guidelines so you can rest assured you are in good hands.
Training, tailored to you
Course delivery is flexible, allowing you to work your training around your schedule: be that late night, weekends, or split at home with blended sessions. Plus, with our dedicated account manager service, training support goes beyond ticking the boxes.
Nationwide venues
With over 300 centres around the UK, we have the widest network of any UK training supplier. To find your local centre, call us free on: 0800 781 2041
Training for all sectors
Whether you are looking for healthcare training, construction courses, fire marshalling, or first aid training, we have you covered.
Quality assurance
We offer courses accredited by Ofqual-regulated bodies, such as Highfield Qualifications, ILM (part of City & Guilds), and NCFE. All content has been designed to ensure that you meet training specifications from regulatory bodies like the CQC, OFSTED, and the Health and Safety Executive (HSE).

Contact info

TutorCare For All Training Requirements.

Providing nationally recognised certifications for the UK workforce.

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Scott - First Aid Training

I received First Aid training through TutorCare with Scott. He was excellent at facilitating this training and was extremely knowledgeable, professional and engaging. He was willing to answer any questions we had. I would recommend this training and trainer to other organisations.

October 15, 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review!

Rated 5 out of 5 stars

First Aid Training

We recently had our second training session of first aid training. Our tutor was Baz Tomlinson. He kept everyone engaged with his humor and knowledge.
Some of our employees had to use their CPR training in real life only a few months ago and successfully saved a staff members life so this training is really invaluable!!

October 15, 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Megan was a great assessor to me and…

Megan was a great assessor to me and throughout out my course and wherever I needed insight. I would recommend Tutor care to anyone looking forward to pursue their NVQ to choose Tutor care. Thank you Tutor care for the great experience.

October 6, 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

I was supported since day one

I was supported since day one, really appreciated doing my rqf3 with them, Lynn was always on the other side very responsive and supportive.

August 27, 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Well satisfied with tutor care work ethics.

I'm quite elated to have completed my level 3 diploma with tutor care. They have a good work ethic, they did not put preasure, and they were able to identify my training needs
Inaddition, tutor care have got good team members from tutor, assessor. They are always ready to provide support whenever the needs arise.
Despite emanating from different backgrounds, I feel at home and well included
Thank you tutor care thank you to my assessor @ louise Lewin.

October 13, 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review!

Rated 1 out of 5 stars

Taken my money but no support

I paid almost a thousand pounds for a NVQ3 course. I haven't been able to do my observation due not getting an organization that allows this neither has the institution offered any support to get this done. Yet I have paid in full and no follow up to check what is going on. My assigned instructor named Megan did not even follow up support or reach out to find out how I am progressing. Zero support but can take my money. I will never ever recommend and will continue to give negative review at any given opportunity

October 13, 2025
Unprompted review
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Reply from TutorCare

Hello Moyo. Our diploma team is still awaiting confirmation from a manager that your observation can go ahead. We are unable to progress further without this from your side. Once we receive this, we'll be glad to support you further.

Rated 5 out of 5 stars

Quick, useful, knowledgeable staff

Very knowledgeable staff, especially lady that tough us CPR, nice and friendly in general. Certificates has been received following working day, much faster then with other company last year.

October 3, 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Excellent Training and Fantastic Support! ⭐⭐⭐⭐⭐

I recently completed a training course with TutorCare, and I couldn’t be happier with the experience. The booking process was simple, and the customer service team was very helpful and responsive, answering all my questions quickly.
The trainer was knowledgeable, engaging, and made the course content easy to understand. I especially appreciated the practical examples and real-life scenarios, which made the learning more effective.
The training materials were clear, well-structured, and easy to follow. I also received my certification quickly after completing the course, which was a huge plus.

September 16, 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

My university provides training from…

My university provides training from this company every year, and I truly enjoy it each time. The sessions are well-structured, informative, and engaging. I’ve learned a lot from their programs, which have greatly improved my skills and confidence. The instructors are highly experienced and know exactly how to explain complex topics in a clear and practical way. I always look forward to their training sessions and would highly recommend this company to anyone looking for professional and effective learning experiences.

October 3, 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

Rated 5 out of 5 stars

Great trainings

The Moving and Handling of People course was highly informative and practical. It enhanced my understanding of safe manual handling techniques, correct posture, and the use of assistive equipment to ensure both patient and staff safety. I feel more confident applying safe and effective handling principles in clinical settings.
The Basic Life Support Awareness course was also engaging and well-structured. It provided clear, up-to-date guidance on CPR, use of an AED, and emergency response procedures. The training improved my confidence and preparedness to respond effectively in critical situations.

October 3, 2025
Unprompted review
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Reply from TutorCare

Thank you for leaving a review, we are glad you enjoyed the course

Rated 1 out of 5 stars

WARNING

WARNING! Be very careful when dealing with this company. They will fleece you out of extra money on top of what is already a very expensive service. They are totally unwilling to help or compromise in any situation and instead choose to threaten and bully you until they get what they want.
It is unfortunate that I have to give 1 star to leave a review, zero stars would be much more accurate.

I would advise anyone to go with an alternative provider who will treat you with respect and knows what they're doing. Save yourself a lot of stress and money and avoid this company.

October 6, 2025
Unprompted review
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Reply from TutorCare

Hello Daniel. Unfortunately, in this instance, rescinding your training commitment outside of your cancellation window incurred a 25% fee. This is to reasonably cover administrative costs. This information is stated within our terms and conditions, which were highlighted at the point of booking. Thank you for your understanding.

Rated 5 out of 5 stars

I attended a Fire Marshalling webinar

I attended a Fire Marshalling webinar. It was well presented, informative and made interesting by the host, Rob! It was interactive so kept us all engaged and we were provided with a comprehensive handout at the end.

October 7, 2025
Unprompted review
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Reply from TutorCare

Thank you for your amazing feedback

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