Tutorhero Reviews 73

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their knowledge, patience, and engaging teaching styles. The service is consistently described as excellent, with many appreciating the seamless process, efficient matching with tutors, and the overall positive user experience. People also commend the great communication and the responsiveness of the customer service. However, some people were dissatisfied with the response time, mentioning issues with tutors not showing up or being replaced slowly. A few customers also reported negative interactions with customer service representatives, describing them as rude or unhelpful, and some experienced problems with billing or the inability to secure in-person tutoring as initially requested.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the tutors for being kind,... See more

Service

Consumers find service to be positive, with many praising the excellent tutoring and the ease of finding a... See more

User experience

Users describe positive interactions with the overall experience. Many customers report great experiences and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness and... See more

Response time

People report ambiguous experiences with response times. Some customers praise the quick response, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Byron, our math tutor was great! We unfortunately were only able to complete 2 sessions due to personal scheduling conflicts for us but in those 2 sessions my son gained so much confidence with his gu... See more

Rated 4 out of 5 stars

This is about my entire experience with Tutorhero. (Spoiler - the most recent tutor gets 10 stars on her own!!!) The enrollment process went well and we were asked a lot of questions that would help a... See more

Rated 5 out of 5 stars

We are so grateful for everything our daughter’s tutor has done for her. At just five years old, learning can be challenging, but her tutor is incredibly patient, kind, and engaging. She makes lesson... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Anyelin was such a phenomenal help to…

Anyelin was such a phenomenal help to my daughter for her AP US History exam. She was so upbeat and positive and had multiple ideas, tips and strategies on how to help her improve her score. Not only did she know the AP exam well but she knew each unit of the AP US history class. We cannot say enough good things about her. We only wish we would have started with her at the beginning of the year!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I've only had one lesson with my new…

I've only had one lesson with my new Tutor teacher, but I was very excited to hear what he had to say and how to work for progress in my chosen subject. I'll have more to say as the lessons continue, but I can already see an improvement in myself after one lesson!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

This program has turned my daughter’s…

This program has turned my daughter’s life around. Her confidence has doubled since starting. She not only gained confidence in math, but her other subjects as well. They matched her with the perfect tutor and she’s a different kid. It’s worth every penny! Thank you so much!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive

Very responsive. On point with finding a good tutor match for both schedule and subject area. Tutor was knowledgeable, approachable, and provided an abundance of materials-highly recommend Vicky!

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

This was by far the worst educational…

This was by far the worst educational experience I have ever had. To say that my tutor was unreliable and unprofessional would be a gross understatement. She canceled and or missed numerous appointments without notice. Sometimes my learning would be suspended for up to one month. After over a year of trying to learn French w/o any measure of consistency, I found myself frustrated, and was left feeling like a complete failure. Upon contacting the company, they were totally lacking any empathy for all of the missed appointments and my frustration. They would not provide any compensation at all for their completely negligent employee. To them I suppose not showing up for a lesson without notice was perfectly acceptable. As a highly regarded physician in my field, I am appalled by the utter lack of professionalism displayed by this company , and could not, in good conscience ,recommend them to anyone seeking to learn a new language. In conclusion, whatever you do - do not hire a tutor from Tutor Hero. You would be better served to learn through self study, online, AI or simply ANYTHING would be better than to have an experience like this!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Andrew N

Andrew N. is phenomenal! His knowledge of and expertise in using a MAC and the Adobe Creative Cloud is rare and unmatched! He is a fabulous teacher/tutor, so patient, kind, and reliable! I am lucky to have him and cannot sing his praises as much as he deserves.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Terribly sorry

I like the way you say to contact you directly. I believe this your way of deflecting the negative experience we had with your service, while making others believe that you have somehow addressed the issues. I did contact you directly, and nothing happened ... other than you saying that you were " terribly sorry."

..Im terribly sorry that terribly sorry just doesn't cut it.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great teacher

My daughter (Leilani) loves her tutor and she seems to understand Emma very well when explaining things. They're working on math as well as reading and we cant wait to see her progress grow.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Health and life insurance

I am studying for the life and health insurance exam. I’ve had two sessions with Liddia and so far she has helped me understand the importance of the words and terms. Having Liddia as a tutor will benefit my focus and understanding. So thank you!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Tutor for high school honors geometry

When the first tutor didn’t work out they quickly found us a new one (named Som) who arrived well prepared and presented tasks in a way that worked for well my daughter. She has already improved her grade in honors geometry.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Getting it right!

It took a couple times to get the right fit. Tutor Hero was helpful and diligent to get it right. Now moving forward with becoming office 365 expert!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Tutor Hero Is A Breath Of Fresh Air!!

Tutor hero has been a great resource for our high school aged child. There were very easy to reach and you instantly speak with a live person versus going through a lot of prompts. Our tutor had something come up about three months in and I called them to see if someone else was available to resume services. Not only did they find us another tutor, they notified us the new tutor would be reaching out and provided all of their information, followed up after the introductory call to ensure everything sounded good and we were comfortable with the new tutor, and even followed up after our first session to ensure it went well and our child responded favorably. Honestly, our experience could not be any better!! I would highly recommend them for any tutoring services, including college classes.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

DECEPTIVE BUSINESS PRACTICES

Zero stars if I could. This company engages in deceptive business practices and is more than willing to communicate by text message—unless you want to cancel, in which case they suddenly need to speak with you in person. For a service that COULD NEVER FIND A TUTOR TO ACTUALLY COME TO OUR HOME AND PROVIDE SERVICES, they had no trouble continuing to auto-bill our credit card. When I finally got someone on the phone, I was told I’d need to speak with the Finance Department about a refund (for a service they never provided), but of course the finance folks were “on the phone” and would have to call me back. This company is unreal and proved utterly incapable of delivering the service they happily took our money to provide.​​​​​​​​​​​​​​​​

April 13, 2026
Unprompted review
Tutorhero logo

Reply from Tutorhero

Thank you for bringing this to our attention. We take concerns like this seriously, and we understand the frustration this experience caused. We will be reaching out to you as we want to ensure this is resolved promptly. This is not the experience we strive to provide, and we appreciate the opportunity to make it right.

Rated 5 out of 5 stars

Miss Merlin is great!

Miss Merlin was super great! It was our first appointment & it went so well for my daughter! She was kind, friendly & very patient with my daughter! We’ll be keeping her as our tutor!

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Find another tutoring place

Find another tutoring place, we’ve been trying to find a tutor for my daughter for the last 2 weeks with them and we keep calling asking for updates to just be told they’ll get back to us by the end of the day and never do, when they finally found a tutor “match” it was a man with a strong accent no one in my house could even figure out what he was trying to say over the phone. This business is a scam charging so much and not even being helpful or finding actual English talking tutors to help

April 1, 2026
Unprompted review
Tutorhero logo

Reply from Tutorhero

Thank you for sharing your experience. We apologize for the delays in communication and understand the frustration you're shared. We understand how important it is to find the right tutor and work to find an appropriate match in a timely manner. To ensure privacy of your account, please contact us directly so we can address your concerns and resolve this completely.

Rated 5 out of 5 stars

We had 3 teachers from tutor hero

We had 3 teachers from tutor hero Dr Linda Rocha for mathematics Janet for English and Tonnie for digital arts. I requested teachers with good manners and decency because they would be teaching in our home. All 3 teachers were on time and had fully prepared to teach the lessons on arrival Professionals and friendly
I would recommend them in the future My son is A student with 96% -98% results at the end of the segments in Flvs Good job Tutor Hero!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Results

My son has been paired with an excellent tutor, and we are thrilled to collaborate with him to support his learning journey! I was surprised at how quickly we had a phone interview and our first in person session.

March 27, 2026
Unprompted review

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