tuyo Reviews 

85
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Semaglutide has arrived in good state, and temperatures. Syringe easy to use; however, the needle is too fragile and bends trying to plunge the vial. I would recommend to revise it. Communication wit... See more

Company replied

Rated 4 out of 5 stars

Tuyo site needs fixes, been waiting for updates regarding fixes. Also refered a friend and they signed up and waiting for update on gift card. Update 3/13 the Tuyo team quickly took care of the gift... See more

Company replied

Rated 5 out of 5 stars

About 4 months ago I decided to look into online providers after I had spent about a year trying to get the semaglutide shot through my insurance. Tuyo's team has been so helpful and attentive from th... See more

Company replied

Rated 5 out of 5 stars

My sister used Tuyo Health while in vacation and she recommended them to me. I have a busy work schedule and it is hard to get to a doctor’s office. Dr. Echeverry was very knowledgeable and understand... See more

Company replied

Company details

Written by the company

Why Choose Tuyo Health? Tuyo Health empowers everyone to take charge of their well-being with convenient, science-backed solutions. We understand that health concerns like weight loss, hair loss, sexual health, skin care, and more can affect anyone, which is why we provide a range of personalized treatments designed for your unique needs. With Tuyo Health, you can complete a quick online assessment, connect with a licensed provider, and receive tailored treatments delivered right to your door. We're transforming the way you access healthcare by offering expert advice, medical consultations, and effective treatments—all from the comfort of your home. We know that talking about personal health concerns can be challenging, so we’ve made it simple and discreet. Within minutes, you can explore our FDA-approved treatments, fill out a brief assessment, and connect with a healthcare professional to get the right solution for you. No waiting rooms, no stress—just straightforward, personalized care. Our goal is to make it easy for you to take control of your health, with products that are delivered straight to your door. At Tuyo Health, we believe that healthcare should be accessible, straightforward, and tailored to fit your lifestyle. Visit Tuyo Health today to start your journey toward a healthier you. If you need assistance with your order or have any questions, our support team is here to help every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

85 reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(85)

57 reviews in the last 12 months

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Rated 4 out of 5 stars

Semaglutide treatment

Semaglutide has arrived in good state, and temperatures. Syringe easy to use; however, the needle is too fragile and bends trying to plunge the vial. I would recommend to revise it.
Communication with clinicians has been good. I've been using it for two months and weight loss has been as described, the only time I felt nauseous was when I increased dose to 1 mg, but again, as described.

March 20, 2026
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Reply from tuyo

Hi! Thank you so much for sharing such detailed feedback—we really appreciate it. We’re glad to hear your medication arrived in good condition and that your experience with our clinical team has been positive. It’s also great to know your progress and side effects have aligned with expectations.

We truly appreciate your note about the needle—we’ll share this with our team as we’re always looking to improve the experience for our patients. If you ever need help with technique or have any concerns, we’re here for you. Thanks again for being part of Tuyo Health!

Rated 5 out of 5 stars

Super !

Super !! Super!!! I cannot be more happy… I really feel that Tuyo cares about my health…

March 11, 2026
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Reply from tuyo

Hi! This makes us so happy to hear—thank you so much! Knowing that you feel cared for and supported is exactly why we do what we do. We’re grateful to be part of your health journey and are always here for you!

Rated 5 out of 5 stars

Great experience

Great experience, will highly recommended.

March 11, 2026
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Reply from tuyo

Hi! Thank you so much for your kind words and recommendation. We’re glad you had a great experience and truly appreciate you sharing it. We’re always here if you need anything!

Rated 5 out of 5 stars

the process was easy going and fast

the process was easy going and fast. it arrived early and great packaging

March 10, 2026
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Reply from tuyo

Hi! Thank you for sharing your experience—we’re so glad the process was easy and fast, and that your order arrived early! It’s great to hear you liked the packaging as well. We appreciate you being part of Tuyo Health!

Rated 1 out of 5 stars

Does not work!

Team is always helpful but meds are not effective. The only thing they did was make me extremely nauseous for several days. No loss of appetite, no positive benefits. I feel like the med is not what they say it is so a complete waste of money.

January 4, 2026
Unprompted review
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Reply from tuyo

Hi, we’re really sorry to hear about your experience—that’s certainly not what we want for any of our patients. While side effects like nausea can happen with certain medications, they’re typically temporary and often improve with dose adjustments or changes in treatment. That’s why it’s so important to let our team know right away so we can connect you with a provider to make appropriate modifications.

We weren’t able to locate your profile in our system, so we’d love the opportunity to look into this further. Please reach out to us at support@tuyohealth.com
so we can review your case and see how we can help. If you’re open to it, we’d also be happy to discuss options for reconnecting you with one of our doctors and exploring the best path forward.

Your health and trust are important to us, and we’d appreciate the chance to make this right.

Rated 4 out of 5 stars

Tuyo site needs fixes

Tuyo site needs fixes, been waiting for updates regarding fixes. Also refered a friend and they signed up and waiting for update on gift card. Update 3/13 the Tuyo team quickly took care of the gift cards and took action on pending resolution and provided clarification on the program. Portal still has some bugs that need to be fixed.

February 25, 2026
Unprompted review
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Reply from tuyo

Hi! Thank you for your patience, and we sincerely apologize for the issues you experienced with the platform. We understand how frustrating that can be. The good news is that we’ve implemented a fix to address those concerns. We also see that your referral gift card has been issued. We truly appreciate you referring a friend and being part of the Tuyo community. If there’s anything else you need, we’re always here to help!

Rated 5 out of 5 stars
tuyo logo

Reply from tuyo

Hi! Thank you for sharing—we’re so glad you found the process easy. Making care simple and stress-free is exactly what we aim for. We appreciate you choosing Tuyo Health!

Rated 5 out of 5 stars

Fast, easily and efective

Best experience every. Super timely delivery in the cutest mail fridge. Fast response through website... love it

February 20, 2026
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Reply from tuyo

Hi! We love hearing this—thank you so much! We’re glad everything was fast, easy, and effective, and that you enjoyed the packaging too. 😊 Quick support and smooth delivery are what we aim for. We truly appreciate you being part of Tuyo Health

Rated 5 out of 5 stars

Great customer service

Great customer service! Very nice and understanding doctors, super easy process and quick shipping and responses!
Also a great price !

January 14, 2026
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Reply from tuyo

Hi! Thank you so much for the amazing review. We’re so glad to hear you had a smooth experience and felt supported by our doctors and team. Quick care, clear communication, and affordable pricing are exactly what we strive for. We truly appreciate you being part of Tuyo Health!

Rated 1 out of 5 stars

Got robbed $100

Got charged $100 for an offered service that was never delivered. Got the wrong order, then got in contact a couple of times to make it right, no answer, and just when someone was available, told me that it would call back with answers and never did.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

I like that i have direct contact with…

I like that i have direct contact with MDs, the medication works, the price does not go up.

December 12, 2025
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Reply from tuyo

Hi! Thank you for sharing—we’re so glad you’re seeing results and enjoying direct access to our doctors. Keeping pricing consistent and care reliable is a top priority for us. We’re happy to have you with Tuyo!

Rated 5 out of 5 stars

I’m having great experience with the…

I’m having great experience with the webpage, fast service and counseling.

December 16, 2025
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Reply from tuyo

Hi! We’re so glad to hear you’re having a great experience with the site and our service. Fast care and thoughtful guidance are what we aim for—thank you for being part of the Tuyo community!

Rated 5 out of 5 stars

Easy to navigate

The process was super easy, and the doctor was incredibly caring. He asked me thoughtful questions and took his time to understand my needs and explain how long everything would realistically take.

December 9, 2025
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Reply from tuyo

Hi! We’re so glad to hear the process was smooth and that your doctor took the time to truly listen and guide you. Thoughtful, personalized care is exactly what we strive for. Thank you for sharing your experience—and for choosing Tuyo Health!

Rated 5 out of 5 stars

Great company with prompt help and…

Great company with prompt help and excellent customer service.

November 26, 2025
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Reply from tuyo

Thank you so much for the kind words. We’re thrilled to hear that you’ve had a great experience with our team. Providing prompt, supportive care is what we aim for—and we’re always here if you need anything!

Rated 5 out of 5 stars

Good service all the time

They try to help with any problem

October 14, 2025
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Reply from tuyo

Thank you for your kind words. We’re glad to hear you’ve consistently had good service, we’re always here to help however we can. We appreciate you being part of the Tuyo family!

Rated 5 out of 5 stars

The team is amazing

The team is amazing. They are always there to answer any question you may have and the doctors even called you to check up on you in case you need anything.

September 27, 2025
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Reply from tuyo

Hi! Thank you so much for your kind words. We’re thrilled to hear that you’ve felt supported by our team—it means a lot to us. Our doctors and support staff are always here to make sure you feel cared for every step of the way. We’re grateful to have you as part of the Tuyo family!

Rated 5 out of 5 stars

Great experience

The tuyo staff has been reliable and quick to respond with any of my concerns. The app is easy to use and keeps you updated with the order process. I have had great results with the program.

September 25, 2025
Unprompted review
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Reply from tuyo

Hi! We’re so glad to hear you’ve had a great experience with Tuyo Health. It’s great to know our team has been responsive and that the app made things easy along the way. We’re thrilled you’re seeing great results—that’s what it’s all about! Thanks for being part of the Tuyo community.

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. Just complete the interview on line and if approved your email order will be placed and shipped in a very few days. On line chat is great!

September 14, 2025
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Reply from tuyo

Hi! Thanks so much for the great review—we’re glad to hear the process was quick and easy for you! Our goal is to make care as convenient as possible, and it’s great to know the online chat helped too. We appreciate you being part of the Tuyo community!

Rated 5 out of 5 stars

Primary Care Appointment

My sister used Tuyo Health while in vacation and she recommended them to me. I have a busy work schedule and it is hard to get to a doctor’s office. Dr. Echeverry was very knowledgeable and understanding. Their customer service was also very helpful with setting up the correct pharmacy. The experience was smooth and quick. I definitely recommend them and would use them again in the future.

August 14, 2025
Unprompted review
tuyo logo

Reply from tuyo

Hi! Thank you so much for sharing your experience—and we’re glad your sister recommended us! We know how hard it can be to fit care into a busy schedule, so we’re thrilled to hear Dr. Echeverry and our support team made things smooth and easy for you. We’re always here whenever you need us again. Thanks for the recommendation!

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