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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were let down by their experience overall. Many customers found the service to be overpriced and experienced frequent buffering, making it difficult to use. People also expressed dissatisfaction with the removal of popular channels like ESPN, ABC, and Disney, often without prior warning, which significantly impacted their viewing options, especially for sports. Reviewers felt that the subscription costs were too high for the content provided, especially given the service interruptions and channel losses. A recurring issue was related to payment and billing, with customers reporting billing discrepancies and difficulties changing payment methods. Many also faced problems with free trials, leading to unexpected billing. The user experience was frequently criticized for poor interface design and navigation.

What people talk about most

Service

Clients share negative opinions on service, with many reviewers expressing significant dissatisfaction.... See more

Subscription

People report negative experiences with subscription, citing issues such as unexpected charges for free... See more

Price

Customers consistently express dissatisfaction with pricing, citing it as overpriced and a rip-off, with some... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting issues such as multiple... See more

User experience

Reviewers highlight negative aspects of user experience, consistently describing the design and interface as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It buffers all the time. I've called customer service multiple times and we've done all the things, clearing cache, reset router, deleting and re-downloading the app, verified internet bandwidth and s... See more

Rated 1 out of 5 stars

YouTubeTV is not giving credits even when they reduce service and take away tons of college football options! I bet their CEO is protecting their $$$$$ “bonus” so let customers keep paying for all cha... See more

Rated 1 out of 5 stars

Very hard to navigate not user friendly. Didn’t have abc or espn, shows that were supposed to record had a condensed version of what I had recorded. I went back to Hulu . Really strange that during th... See more

Rated 1 out of 5 stars

YouTube TV is decent however overpriced and overrated. Also, the billing department is horrible. No one is able to be contacted ever. I’ve tried changing the payment methods on this account and it alw... See more


1.3

Bad

TrustScore 1.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(185)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

OVERPRICED AND OVERRATED

You BOOB TV 82.99 A MONTH???? MAY AS WELL HAVE US BEND OVER! OVERPRICED BY ABOUT 62.99. AVOID THEM AS ALL THEY DO IS RIP!!!!!YOU!!!!! OFF!!!!!!! SIGNAL CUTS OUT 60% OF THE TIME...IF YOU LOKE THAT THEN BON APPETITE!

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

YouTube is a scammers paradise.

YouTube is a scammers paradise.
Don't trust a single advertiser
It is so incredibly bad
It's criminal that they can't protect their visitors better.
I can't imagine the millions being lost every day.
The content is great.

September 13, 2025
Unprompted review
Rated 2 out of 5 stars

Absolutely a money guzzler.

Left Hulu due to their high cost for this tv service and it’s ALREADY almost as much as Hulu. Still buffers from time to time. $88.79 a month for 100+ channels. What a rip-off. Just cancelled my subscription last month. You want cheap affordable TV service? Get SurfTV4Less. Only $35.00 a month for over 700 channels.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE COMPANY

The only reason I gave them a 1 is because I can’t give them a 0! I tried them due to not being able to get NBC ota all of a sudden. They offered 2 months free. That sounded good. Strike 1- my bank account was charged 1 month before I got off their website. Strike 2-all I could get was local news (streamed) the next day. Strike 3-I tried for 4 hours to get a refund that day which did not work on their website. I’ve tried calling them for 3 days and you cannot talk to a customer service representative. This is a HORRIBLE company.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible i bought a monthly…

Terrible i bought a monthly subscription on the 15th and the restricted my account on the 23rd after they attempted to re-charge me for the same service… after talking to representative and there supervisor their fix was to refund and cancel my membership subscription over $8.51 which i was willing to pay.. F U youtube

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

So disappointing

So disappointing! Youtubetv was the best at one point, and now I hate myself for keeping it. The product itself is good, their business practices and customer service are terrible. I tried to change my payment method to a different card which they would not accept. Okay fine, but then they charge the card they don't accept. Trying to contact them for anything is a disaster and takes half the day. Ugh! I hate change but it is clearly inevitable.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

NFL Ticket is a joke

NFL Ticket is a joke, expensive and you can’t watch all games in nfl ticket they block them even though it’s not on local tv. Never had this issue in 3 years buying it.

August 15, 2025
Unprompted review
Rated 3 out of 5 stars

Many Channels including NFL Network…

Many Channels including NFL Network which Direct TV Stream charges more for. That’s the positive. The negative? They keep raising their prices without telling the customer. You just see it when you check your bank statement. Oh yeah they want to take money out of your account so they require automatic payments like most TV services. In reality all these TV providers are crooks. Some worse than the others. These guys are somewhere in the middle, for now.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is the worst

Customer service is the worst. They wanted me to add and app. I wouldn't do it just wanted to make my payment took me 45 minutes on the phone and the guy hung up on me for being rude. Don't care it shouldn't be that hard to make a payment

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

TV Restricted After Being Charged For Another 30 Days

YouTube TV after charging me for another 30 days of service locked my access. Every channel says "Content Not Available". When I called them they said they suspended my account for suspicious activity. I pay for unlimited TVs in my home but none can receive TV, not on my phone or computer either since they have locked my account. They said they would have to investigate the issue and I will be without the service I am paying for for 2 weeks! Last I checked it is unlawful to charge for an unreceived service! If this is the way their company operates I dont believe anyone would want to do business with them. I know they can easily push a button and my TV would work again, but they refuse to.

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

I would give a -10 if that were an option!

If there was an option to give a negative star review, I would give a -10. Worst customer service I have ever experienced. Condescending, try to get me to send $499 via Apple Pay, stating it was a dummy account. Let’s say for the sake of argument that that’s a legit thing. With technology and banking systems the way they are why would I need to do that?? The customer service agent hung up on me after I said absolutely not and stated that it was a specific code to verify my bank account, not an amount coming out of my account. I checked with two people who said that was a legitimate customer service number too.

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

Constant Technical Issues

The programs and selection for our wants are perfect but, the platform itself is terrible. It frequently buffers and freezes. So annoying. Plus it is annoying when they give you a laundry list of what is wrong other than their inferior platform. We have Disney +, Max, Apple TV and Prime and NEVER have an issue with those. BTW, our internet speed is 400mps. We are currently researching our options and will gladly switch when we settle on one. Also, date of experience? Can't narrow it down to one day Trustpilot.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Customer Service is a Nightmare

If I could give zero stars, I would. We did a free trial, decided it was nice but not for right now, maybe another time. Ended the trial during the period. They charged us the following 2 months even though we cancelled within the timeframe. Talking to customer service has been no help at all, we had to get our credit card company involved. It still isn’t resolved 5 calls later. Even reaching them is impossible. I will NEVER go back to YouTubeTV and will warn everyone who asks.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

My subscription lasted about one hour…

My subscription lasted about one hour due to the difficulty in signing on and then finding out that I did not get the free trial or the reduced rate and apparently no refund since one paid your money will not be refunded even if you cancel in less than a day.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Tv.youtube.com is ad-riddled

Tv.youtube.com is terrible. It puts ads in everywhere its greedy overlords demand, even when you try to fast forward on recorded content. Very disappointed with the service, you are held captive too frequently. And, its expensive for what it is. I have had their service for over 20 months, no more!

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Youtube and Google is a Scam Company

Hulu was getting too expensive, so I thought I would give Youtube TV a try. They had a 21 day free trial, but after a day I decided I didn't like it, so I cancelled via Google subscriptions. 21 days later my credit card was billed for $63.80. I tried to contact customer service, but the only phone number is answered by an AI app that keeps repeating the same questions. I eventually logged a dispute with my credit card and they have temporarily removed the charge. I did find a Google website where you can file for unauthorized charges, but after a week, I haven't got a response. I have also removed all my credit card info from Google subscriptions hoping they won't try charging me in the future.

Update. I received a reply stating they have declined my dispute, but not giving a reason, so I filed another complaint saying the fraudulent party was them. I also contacted my credit card requesting that Google and YouTube is a fraudulent company and barring them from charging my credit card for the next 5 years. This was to prevent them from billing me next month. I also removed my card data from Google Pay, but they keep putting it back in. I'm thinking this could be a class action law suit against Google.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

I have been trying to cancel my…

I have been trying to cancel my “30-day” trial since 3/3/2025 - 3 days after signing up. Every device I use says I don’t have an account, so I can’t use their cancellation instructions. Their phone number says “we are having difficulties with our phones, but our best techs are working on it.” No phones for months! Plus they started billing me after 20 days, not 30. I have to dispute the charge EVERY MONTH. Save yourself. Don’t sign up. Who would think Google needs to steal from people? Apparently, that is the business model.

March 3, 2025
Unprompted review

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