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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were let down by their experience overall. Many customers found the service to be overpriced and experienced frequent buffering, making it difficult to use. People also expressed dissatisfaction with the removal of popular channels like ESPN, ABC, and Disney, often without prior warning, which significantly impacted their viewing options, especially for sports. Reviewers felt that the subscription costs were too high for the content provided, especially given the service interruptions and channel losses. A recurring issue was related to payment and billing, with customers reporting billing discrepancies and difficulties changing payment methods. Many also faced problems with free trials, leading to unexpected billing. The user experience was frequently criticized for poor interface design and navigation.

What people talk about most

Service

Clients share negative opinions on service, with many reviewers expressing significant dissatisfaction.... See more

Subscription

People report negative experiences with subscription, citing issues such as unexpected charges for free... See more

Price

Customers consistently express dissatisfaction with pricing, citing it as overpriced and a rip-off, with some... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting issues such as multiple... See more

User experience

Reviewers highlight negative aspects of user experience, consistently describing the design and interface as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It buffers all the time. I've called customer service multiple times and we've done all the things, clearing cache, reset router, deleting and re-downloading the app, verified internet bandwidth and s... See more

Rated 1 out of 5 stars

YouTubeTV is not giving credits even when they reduce service and take away tons of college football options! I bet their CEO is protecting their $$$$$ “bonus” so let customers keep paying for all cha... See more

Rated 1 out of 5 stars

Very hard to navigate not user friendly. Didn’t have abc or espn, shows that were supposed to record had a condensed version of what I had recorded. I went back to Hulu . Really strange that during th... See more

Rated 1 out of 5 stars

YouTube TV is decent however overpriced and overrated. Also, the billing department is horrible. No one is able to be contacted ever. I’ve tried changing the payment methods on this account and it alw... See more


1.3

Bad

TrustScore 1.5 out of 5

185 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(185)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

The platform itself is a disaster, and shady billing practices.

The platform itself is a disaster. I have chromecast with google tv, PS5 and a bluray player, all with the Youtube TV app. ALL of them constantly freeze or buffer on my home network. My network is not the problem. On these same devices, Paramount+, Hulu, Peacock, ESPN+ all work without issue. The poor functionality led me to cancel the service 4-5 MONTHS ago. Without warning or authorization, they unilaterally decided to reactivate the account and charged me $73 today. Shady business practice for a trash platform.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

YouTube TV

YouTube TV has changed. It is the worst when you try to cancel. It’s like going to the balls of hell
It’s impossible to cancel their subscription. Therefore, I would stay away from YouTube TV Find another streaming pub for TV one that’s more user-friendly to cancel.
Life is too good and too short to deal with companies that make it so so difficult to cancel subscriptions .
It’s not worth it.

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

Price keeps going up and so do the…

Price keeps going up and so do the commercials we have to watch. Save your money and go elsewhere. They keep adding channels that I don't watch. I don't speak Spanish. I don't like soccer. They suck.

I asked Youtube TV a question about this 2 months ago and got no reply. Great customer service.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

The worst user interface of any of the…

The worst user interface of any of the providers. Tried for 2 days to find the channel guide, then cancelled. If I have to watch youtube videos and read articles to find the channnel guide something is wrong. And even with the internets help, I still couldn't even find the channel guide. Cancelled while still in the trial faze. Embarrassingly bad product. Would give 0 stars if I could

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

I have been trying to close my account

I have been trying to close my account. They have over charged me 3 times in 3 months. Now I was told I would get a refund and my account would be closed. 5 days ago. They are scammers just like planet fitness. Garbage. Use anyone else beside this crappy streaming service.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Youtubetv wont let me watch nfl sunday…

Youtubetv wont let me watch nfl sunday ticket annymore since i canceled it. I paid for the year but since i canceled youtube tv for their extravagant price increase they wont let me watch it anymore. I have the NBA package and i can still watch that on YouTube tv so why not nfl sunday ticket?

January 18, 2025
Unprompted review
Rated 3 out of 5 stars

not a bad price but hard to use

I feel for the prie they do offer alot of channels,and I like you can hide the channels you don't want from the guide,BUT I tried it for about 10 days on my free trial and the guide has a problem you cant skip ahead to look at whats up coming like 2 or 3 or more days without going through every time slot every day waste of time. The recording system problem, very confusing, if you put a show recording in your list it will record every time that show comes on evening the old rerunsso you end up with a whole of stuff you dont want to watch and you can t delete them or there is no way to record only new shows in a series so if you watch a movie for example and it comes on again in the future it records it again like hallmark for example.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

DISHONEST BILLING

DISHONEST BILLING, FAKE FREE TRIAL

They have a 10 day free trial. I cancelled in less than an hour. 30 days later, they charged me $49.99.

It's impossible to reach customer service. After a week of trying, i denied the charge on my credit card. YoutubeTV actually reversed my reversed charge! Even though I submitted proof of cancellation.

Unbelievable.

Last time I ever sign up for anything with Google.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

YouTube TV Unreliable

I have YouTube TV and I spend 6 months up north and 6 months in Florida. YouTube TV takes the arbitrary position that my home area is up north. Therefore when I get to Florida, they provide me with limited or no service. I’ve tried to update my area to Florida but they claim that I must return up north regularly or they will cut off my Florida tv service which they have done.

I’ve tried to contact them, had a chat with one of their representatives and no resolution of the problem so I’m paying $83 a month for service they refuse to provide me for the 6 months I’m in Florida.

I am therefore canceling my YouTube TV service and looking for a cheaper and more reliable alternative. This bunch couldn’t care less about their customers.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

back in 2021 I tried YouTube TV did not…

back in 2021 I tried YouTube TV did not like it cause it was really expensive and I canceled it even though it was canceled. I was still charged $71 for the next month. I called and they said they were going to refund it in between the time I canceled it and the time they decided to refund it was about a month later and I had changed the banks so I never received that money fast-forward to four days ago I had started a YouTube channel went on absence to put in my payment method and I saw where YouTube TV still owed me $71. I contacted them through chat and was told that they would initiate it to pay me back and they would send me an email once I receive that email. I saw where they initiated to give me the money back but they were putting it in the account that I no longer have sadly, I have been calling texting and chatting for the last four days to try to get my money sent back to me on my current bank account. I have been ignored and just been treated horribly like they just don’t care buyer. Beware if you have a problem with YouTube they don’t care about you. They’re not gonna help you and God forbid they owe you any money or a discount cause they’re not going to give it to you because here I’ve been waiting for my refund for three years and now four days three years and four days to get a $71 refund stay away

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

I'm very disgusted with You TTV

I'm very disgusted with You TTV. That Zen crap drives me crazy looking at meaningless clips of baby penguins, bears ect.... for 3 to 5 minutes. Such BS. And repetitive movie play, over and over the same movies. That's ridiculous. SmH.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

This streaming service is a joke

This streaming service is a joke. Now they want to up there price another $10, and it doesn't even want to come on half the time. Will be looking into different service, I'm not paying $90 for this crap.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

I signed up for youtube tv after being…

I signed up for youtube tv after being with hulu for a year. Looked at the promotion of 52.99 a month for 3 months then 72.99 after that. We'll they wouldn't give me that because I was a customer a year ago. They gave me 2 weeks free. Then today, the day after I signed up now starting in January they're going up $10 a month to 82.99. You'd think they'd rep would have told me that. For the same price I might just keep the hulu bundle with Disney plus and espn plus for the same price

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Shame, shame

Shame. YouTube TV is raising rates from a ridiculous 72.99 per month to 82.99. That is $120 per year. Adios!

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Okay until you have an issue

Okay until you have an issue, then there is no customer service number to call, and the people you chat with don't know what they are doing. Left a message to receive a call back and I'm still waiting for that call 3 days later. Do yourself a favor and look elsewhere.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Worst tv service I

Worst tv service I’ve ever had. If u have any problems don’t worry there’s nobody to call. Rediculous of every level for service. I had Redzone then all of f a sudden I don’t. I’m done ne with you tube tv. If u read this use somebody else. I hate you too be tv

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

The most bizarre thing I've ever seen…

The most bizarre thing I've ever seen while watching TV. I pay $100 a month for YouTube TV but get a pop-up ad with a survey. I was eating dinner so didn't respond to the prompts right away and suddenly my TV went black. I tried signing on with an iPad and my iPhone and neither one of those would work either. I called into customer support and had to do extensive troubleshooting and ultimately unplugged the TV and plug it back in, turn the iPad on and off, and completely uninstall the app on the iPhone, which I wasn't even using when the problem occurred. Ultimately everything was fixed, but it's an hour out of my life that I won't get back.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Business Practices!

My family and I considered new options for cable and internet. Decided the offer we have been receiving for YouTube TV plus NFL Sunday Ticket would be the best option financially. We purchased, no mention that the large payment for 480 something for the year was for the annual payment of only NFL SUNDAY TICKET and everything else (about $150) is monthly. There are no savings, it's a scam, a money grab, no a good offer. Now, they are saying NFL package cannot be refunded.....like what? No good offers with YouTube TV and DO NOT recommend.

November 10, 2024
Unprompted review
Rated 3 out of 5 stars

one thing is wrong

one thing is wrong

youtube, youtube tv, and youtube music tricks you into buying their premium subscription. I've heard and it happened to me that i pushed "no thanks" on the subscription and it charged me money.

November 5, 2024
Unprompted review

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