Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... See more
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Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... See more
TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... See more
Generally we've had no problem with TVMucho through the the iphone/ipad app. Occasional bugginess but nothing a a couple of reboots of the software can't resolve. However, starting this week, we... See more
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Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
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United Kingdom
- tvmucho.com
Signing in
I have the same problem as another reviewer since you changed things in October I can’t sign in I’ve changed password and still it keeps going back to sign in page. This is only since you changed it in October and I wasn’t here then to do it I have had conversations with you about it and I just feel you have washed your hands of it with me I even told you the box I’m using and all I got was ‘as we said previously our engineers are trying to resolve it’. I only come out maybe 3 times a year and it was lovely to switch on the tv and there you were. Very disappointed
January 14, 2023
Unprompted review
Reply from TVMucho SL
Dear Mary Walls,
We apologize for the inconvenience you have experienced since the changes made in October. We understand how important it is to have a seamless and uninterrupted service and we are sorry that we have not been able to resolve the sign-in issue for you yet.
We assure you that our engineers are still working to resolve the issue and we would be happy to look into your case again. Could you please provide us with your account information and the box you are using, so we can better assist you?
We appreciate your loyalty to our service and we are sorry that we have let you down. We would like to make it right and hope to hear back from you soon.
Best regards,
TVMucho Support Team
Have been emailing to able to renew…
Have been emailing to able to renew subscription app won't let me proceed no one will respond
January 26, 2023
Unprompted review
Reply from TVMucho SL
Dear Alan Norwood,
Thank you for taking the time to leave a review on Trustpilot. We apologize for any inconvenience you may have experienced. We checked our system and could not find any email from you. Please make sure that you are sending your concerns to our support email, support@tvmucho.com, so that we can assist you promptly.
Best regards,
TVMucho Support Team
Dreadful support
Dreadful support, 24 hours and counting, cannot log in, takes email and password, goes to site then back to log in time and time again.Just changed password to see if that would help, no. This happened last time you changed from using a code to email, Very very dissapointed
January 25, 2023
Unprompted review
Reply from TVMucho SL
Hi Patricia,
We apologize for the inconvenience you have experienced with logging in to our site. Our support team is available to assist you and we would like to investigate this issue further. Please reach out to us at support@tvmucho.com with your account details and a description of the issue, and we will do our best to resolve it as quickly as possible. We apologize for the delay and any frustration it may have caused.
It's not complete free and not good at…
It's not complete free and not good at all!
January 24, 2023
Unprompted review
Reply from TVMucho SL
Hi Skyfuzzball,
Thank you for your feedback. We appreciate your honest opinion about our service. We understand that our service may not be for everyone and we apologize for any disappointment you may have experienced. We would like to remind you that while we do offer a free version of our service, certain features and capabilities are only available through a paid subscription. This revenue is what allows us to continue developing and improving our service for all of our users. We hope you understand and we welcome any further feedback you may have.
Regards,
TVMucho Team
Should be called TV Mucho Buffering.
Should be called TV Mucho Buffering.
Got sick and tired of seeing that satellite thing all the time and when it does come back up doesnt continue where you left off so you miss alot...usually just as someone is about to score or the murderer is revealed. never seems to happen over the ads much though. Total rubbish and a waste of money...
Sent them numerous complaints about the low uptime...all you get is a daft little thing...that says things like shoveling more coal on the servers. All that does is wind you up after that joke wears thin.
Get your service sorted out...
Was with transponder tv before and never had a frown with that, but they seem allergic to money now and wont take mine as they say they are upgrading the service and you can be billed in two weeks for about the last year, but this service is is just crap and so frustrating and not worth the money.
Oh and by the way if you are about to say my internet is too slow, never have a problem with either facebook video or YouTube. just your sh*te site...
January 22, 2023
Unprompted review
Reply from TVMucho SL
Hi Dan Ashcroft,
Thank you for taking the time to leave a review and share your experience with our service. We apologize for any inconvenience you may have experienced with our uptime and the difficulty you have had in continuing where you left off. We take your feedback seriously and will work to improve our service. We understand that you have had a better experience with Transponder TV and apologize that our service did not meet your expectations. We appreciate your honest feedback and will strive to improve our service in the future.
Regards,
TVMucho Team
Good when it works but very very unreliable
Good when it works but very unreliable. Exactly as I said 2 years ago. UNRELIABLE. Every day there is some problem-transmission failure, bad reception, no sound, almost every day I am asked to log-in again, at the moment I cant log-in because my data are not being accepted. I am trying to watch snooker but EVERY day this week there have been problems. I have never seen a match to the end. Tonight I am missing the final because I cant log in. As soon as I can find an alternative I will cancel my subscription.
January 21, 2023
Unprompted review
Reply from TVMucho SL
Hi Keith Hodges,
We apologize for the difficulties you have experienced with our service. Reliability is a top priority for us and we regret that we have not met your expectations. We understand how frustrating it can be to encounter transmission failures, bad reception, and login issues on a regular basis. We assure you that we are working to resolve these issues as quickly as possible. We apologize that you have been unable to watch the snooker match to the end. We understand that you are looking for an alternative service and we apologize that we have not been able to provide the service you expect. Your feedback is valuable to us and we will use it to improve our service.
Kindly,
TVMucho Team
Super App!
I have had no problems with this service and use it almost every day! Excellent App with a great and ever expanding offer.
January 14, 2023
Unprompted review
Reply from TVMucho SL
Hi Michael Deall,
We're glad to hear that you're enjoying our service! We're glad that our app has met your expectations and that you find it useful. We will continue to strive to improve the service and offer new features. Thank you for your support and feedback. If you have any further questions or concerns please reach out to our support team at support@tvmucho.com
Kindly,
TVMucho Team
Absolute nightmare
Absolute nightmare. Spent two days trying to instal before being told tvmucho does not work with a smart tv unless additional kit bought.
January 12, 2023
Unprompted review
Reply from TVMucho SL
Hi Kenneth,
We apologize for the negative experience you had during the installation of our product. We understand that it can be frustrating when things don't go as smoothly as planned. Our support team is available to assist you in resolving any issues you may have encountered. It is important to note that for certain types of TVs, such as smart TVs, additional hardware is required for our service to work properly. Please reach out to us at support@tvmucho.com, and we will do our best to help. We apologize again for any inconvenience this may have caused.
Regards,
TVMucho Team
Solid service, great channels!
What makes all these "entitled" 1 star-rating people feel like they deserve something for free. You don't! Get over yourselves!
I moved to TVMucho from Transponder a few months back and have only had a good experience. It's not perfect and there are a few frustrating issues but for the money, i can hardly complain considering how much viewing pleasure it has given me.
I'm not keen on the issue that i have to log in pretty much everyday with username and password. Why can't it just remember me. Other than that, i'm satisfied! I do not use the record feature so cannot comment if that works well.
January 11, 2023
Unprompted review
Reply from TVMucho SL
Hi Hoogs,
Thank you for taking the time to leave a review and share your experience with TVMucho. We're glad to hear that you've had a good experience overall and have enjoyed the viewing pleasure that our service has provided. We apologize for any frustration caused by the login process and will take your feedback into consideration as we continue to improve our service. We appreciate your feedback on the record feature, and if you have any further issues or suggestions, please don't hesitate to reach out to our customer support team. We value your feedback and strive to provide the best service possible.
Kindly,
TVMucho Team
Ican't believe the criticism Mucho is…
I can't believe the criticism Mucho is getting here. So many complaining about the free hour having being taken away. I'm having trouble with Mucho freezing, but mostly it's okay. What do you all expect for €7.90 a month? That's less than €2 a week! Filmon is very good but costs 4 times as much. Give credit where credit is due.For this money I don't expect a problem free service but if (when) you experience a problem, Mucho service will answer you almost immediately! Stop mouning you tight lot!
January 8, 2023
Unprompted review
Reply from TVMucho SL
Hello Gomer Evans,
We thank you for the wonderful review you gave us. We understand that not everyone will have the same experience with our service and that some users may be experiencing more technical difficulties than others. We apologize if you have been negatively impacted by any recent changes in our service, like the removal of the free hour. However, we hope you can understand that as a business, we need to make decisions that are in the best interest of our company and our users as a whole.
We appreciate your support and are committed to continuing to provide a high-quality service at an affordable price. If you have any further issues or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
TVMucho Team
Mucho goodo
I am amazed at how many people are moaning about the removal of the free hour.
What's to moan about - it was free & now it's not. It's a business & has to make a profit or it's not a business any more. The free hour was intended to allow customers to get an impression of what the paid for service is like. 90% of the 1 star rating are from "customers" who think it's a free service. I can't see why they should be allowed to review the service When they've never paid for it
I've used TVMucho for about 10 year & we have had a few problems but the whole service is improving all the time.
For me it's great value for money - I remember the panic in europe when astra 2d went down. We now have a service that beats the quality of astra 2d (as in it's still there when it rains)
I don't think having to pay for a service can be classed as a complaint - if Tesco gave away free pies & then charged again the next day would that warrant a complaint against them.
There are loads of dodgy boxes out there that will get you thousands of channels - must of them last about 6 months & then disappear. TV Mucho is doing it's best to provide a legitimate service for clients outside their own country & I think they do a good job.
Bob
January 8, 2023
Unprompted review
Reply from TVMucho SL
Hi Bob Woodworth,
We wanted to extend our appreciation for the lovely review you gave us. We are grateful that you explained to everyone how our business works and why we gave the free 1 hour before. It is with members like you that we work hard to provide quality and reliable service. Our support team are always available if you have any concerns and rest assured that we will give our very best to assist you and everyone who will contact us.
Kindly,
TVMucho Team
i’ve been a paying customer for a long…
i’ve been a paying customer for a long time but lately it’s utterly frustrating trying to watch a recording. i noticed the response to a similar review where they state that there is no problem with the recordings. almost every single recording i’ve tried watching over the last two weeks has shown a problem! it freezes, buffers, comes back, buffers again and often freezes completely! sometimes it won’t even start! i’ve written to their customer service (which is actually pretty good, ie quick responses) and they are apparently aware of the recording problems, which have been reported to their developers.
it used to be an excellent service but has deteriorated over the last few months.
i don’t mind paying for a (good!) service but this is getting seriously frustrating.
December 31, 2022
Unprompted review
Reply from TVMucho SL
Hi Karin,
Thank you so much for sharing your experience with our service, this would definitely help us to make improvements to our app. we would like to apologize as well for the inconvenience this may have caused you, our developers are already working to make this better.
Regards,
TVMucho Team
Service too hit-and-miss for the price charged
I joined just before the World Cup, specifically to watch matches. I did not have a problem with the paid subscription and I understood that the removal of the "free hour per day" offer was to prevent the service being overwhelmed during the World Cup. However as a paying customer I was disappointed that I often could not connect to matches on RTE2 or BBC/ITV or, if I could connect the connection would get interrupted several times during the match. I know that this was down to numbers connecting because often I would end up watching the match on German TV and this would not get interrupted. As a paid service this is not good enough. If I pay for a service I should be able to access it whenever I want. This is too expensive a product to get hit-or-miss service. I have ended my subscription.
December 18, 2022
Unprompted review
Reply from TVMucho SL
Hi Macdara,
Our apologies if you encountered any issues with our service, especially with the World Cup. We already upgraded our system and rest assured that this will not happen again. If you have any other concerns, please do not hesitate to reach us at support@tvmucho.com.
Kindly,
TVMucho Team
I want to deactivate the account
I didn't used much tvmucho so I don't have issues with their service till now and it was good that I could record a show to watch later. I think it is their right to charge the service but on their site it is still up that with a free membership you have up to 1 hour a day, every day to watch.
Now there are no more free memberships and I couldn't find a way to deactivate my account.
I'm using a laptop.
Thank you.
December 26, 2022
Unprompted review
Reply from TVMucho SL
Hi Magdalena Fernández,
Thank you for rating our app. We already made some changes to our website recently and all we offer now is free 15mins daily for 7 days for members who just signed up. If you still see on our website that we still provide 1hour free a day, please reach us at support@tvmucho.com and we will give you a thank-you courtesy. Regards,
Nice while it lasted
I am a bit bemused that some people are giving them one-star reviews because they have started charging. It's a business, they are within their rights to ask for money. Personally, €7.99 a month is too much for me because I just used to turn the app on and channel surf a bit, and I would love them to do a €1 a month option for an hour of viewing time a week or something, but in the meantime I will say I always thought it was pretty amazing that it was free before - I certainly can't find anything remotely similar for nothing. If you want British TV access 24/7, I think the video quality was great and the interface was nice (weird channel order aside!)
December 23, 2022
Unprompted review
Reply from TVMucho SL
Hi Lev, Thank you so much for giving your opinion to everyone and understanding why we started charging. Your idea too is good on offering a certain amount for hours of usage, we will let our Marketing Team know about this, We do not promise anything but we will undoubtedly take a look to see if this will be possible. Regards,
False advertising
This company is a complete waste of time. 1 hr free viewing a day has been cancelled but they are still advertising it. It has been replaced with a 7 day trial period of 15 free minutes a day. Really... shame on you Mucho .. what can I possibly watch in just 15 minutes... money grabbing app. Goodbye Mucho.
December 20, 2022
Unprompted review
Reply from TVMucho SL
I understand that this change may be inconvenient for some of our members. Still, we are making this change in order to continue our mission of providing a legal way for expats to watch television from their home country when they are abroad. Unfortunately, this change is the only way for us to move forward at this time.
We appreciate your understanding and continued support as we improve and expand our service. If you have any questions or concerns, please do not hesitate to contact us at support@tvmucho.com
So that's it then: no more free access
So that's it then: TV Mucho decided to stop the 1-hour free access for good. It's in their right, of course, but the fact they did it without announcing to the free subscribers and used the World Cup as an excuse, just goes to show what a crappy company they are. 1-hour free was all I needed, and their platform instability didn't do much to convince me to part with my money for a paid subscription. Good riddance, TV Mucho. It was good while it lasted.
December 20, 2022
Unprompted review
Reply from TVMucho SL
Hello RB,
Thank you for the review, We sincerely apologise for any inconvenience this may have caused you, it is not our intention to make all our free members feel wrong about the removal of the one hour free, however, due to the cost that our company have to pay to keep our business going, we have no choice but to make this hard decision. Please understand that we are a small company and rely on the support of our paying members to continue our mission of providing a legal way for expats to watch television from their home country when they are abroad.
If you have any further concerns or questions, please do not hesitate to contact us.
Best regards,
TVMucho Team
Works perfectly
Love to watch the cycling when it's on. No issues for me here, keep it up!
December 16, 2022
Unprompted review
Reply from TVMucho SL
Hello Matt Legg, Thank you so much for the 5STARS rating and for sharing your experience with our service. Rest assured that all efforts are given to provide quality and stable service for all our valued members such as your self.
Regards,
TVMucho Team
irish channels gone and no more free hour
I was going to subscribe a few months ago but all virgin channel's Ireland were removed and replaced by bbc channel's, how ridiculous is that.now just checked and no free hour either the world cup finished yesterday Can tv mucho clarify if the free hour has been cancelled for customers?
December 19, 2022
Unprompted review
Reply from TVMucho SL
Hi Conordev Roblox
Thank you for taking the time to leave a review. We are sorry to hear that you are dissatisfied with our decision.
We understand that the removal of indefinite free access may be frustrating for some members, but we are making this change in order to continue providing the best possible service to our paying members. We are a small company and rely on the support of our paying members to continue our mission of providing a legal way for expats to watch television from their home country when they are abroad.
We apologize if this change has caused any inconvenience and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to contact us.
Thank you for choosing our service.
Best regards,
TVMucho Team
Disgraceful false advertising
This used to be good service and the free hour was great but now this has been taken away, originally the excuse was the world cup, but now that is over its still not back so world cup was never the reason!! it's also false advertising as the free hour is still being promoted on the website. I always suspected the free hour wouldn't return in December and world cup was just an excuse to get people to pay, if this is the case then just be honest and state it's a fully paid service on your website!!
December 19, 2022
Unprompted review
Reply from TVMucho SL
Hello Polly Holmes,
We are sorry to hear that you are unhappy with our recent change to free access. Please understand that this change is necessary in order for us to continue providing a high-quality service to our paying members. We appreciate your support and understanding as we work to improve and expand our service
Kind regards,
TVMucho Team
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