Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... See more
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Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... See more
TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... See more
Generally we've had no problem with TVMucho through the the iphone/ipad app. Occasional bugginess but nothing a a couple of reboots of the software can't resolve. However, starting this week, we... See more
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Written by the company
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Contact info
United Kingdom
- tvmucho.com
What the .....
You deserve no stars!!!! I was hoping the free hour would be back AFTER the world cup!!? So what is the excuse this time - that it is Xmas?
December 18, 2022
Unprompted review
Reply from TVMucho SL
We apologise for any dissatisfaction with our service. As a small company, we rely on the support of our paying members to continue our mission of providing a legal way for expats to watch television from their home country when they are abroad. The removal of indefinite free access is intended to help us offer the best possible service to our paying members. We appreciate your understanding
OH SCREW THIS!
As many of you are already aware, TVMucho has restricted access for free customers due to the World Cup. That's fine, no big deal, I was willing to wait till the World Cup ended before I could start using TVMucho again, and I was willing to tolerate only being able to use it for 1 hour a day.
However, here's the problem. As of typing this, the World Cup is now completely OVER, yet they STILL have the restriction set in place!!! WHAT'S GOING ON?! I contacted customer support and they told me that they've quote unquote "indefinitely suspended" the 1 hour access!!! WHAT THE HELL?!
Seriously, now that the World Cup is over, there is LITERALLY *NO* REASON why the 1 hour access should stay suspended! The people behind TVMucho were always behind the mantra of providing some sort of service to those who could not afford it. That's what they were always behind. But now... I FEEL BETRAYED!
I'm so tempted to use a whole bunch of profanity in this review. That's how mad I am. But because I know how Trustpilot will reject and remove this review if I do, I've had no choice but to hold back my anger.
December 19, 2022
Unprompted review
Reply from TVMucho SL
Dear AOC,
Thank you for reaching out to us. We understand that the removal of indefinite free access may be frustrating, but we are making this change in order to continue providing the best possible service to our paying members. We apologise for any inconvenience this may have caused and appreciate your understanding
Regards,
TVMucho Team
Is this a scam
Is this a scam? It offers 1 free hour but asked to upgrade to paid subscription due to World Cup - it ended yesterday. False advertising.
December 18, 2022
Unprompted review
Reply from TVMucho SL
Dear CPH,
Thank you for taking the time to leave a review. We are sorry to hear that you are dissatisfied with our decision.
We understand that the removal of indefinite free access may be frustrating for some members, but we are making this change in order to continue providing the best possible service to our paying members. We are a small company and rely on the support of our paying members to continue our mission of providing a legal way for expats to watch television from their home country when they are abroad.
We apologize if this change has caused any inconvenience and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to contact us.
Thank you for choosing our service.
Best regards,
TVMucho Team
Buffering interrupts recorded programmes
Lots of buffering when I watched a recorded programme last night. And tonight, I can't even get a recording to start. So disappointed. In theory it should be such a great service for expats. In practice, I'm starting to wonder if I did the right thing to pay for stockage on their 'Later' service.
December 17, 2022
Unprompted review
Reply from TVMucho SL
Hello Bruno Auer, Thank you for rating our app. However, we do not have any issues with recordings, if you could please email us at support@tvmucho.com and provide us with what recordings you are having issues with so that our support team can check it for you and fix it.
Kindly,
TVMucho Team
Complete rubbish
I have previously used TVMucho to record continuity announcements from British, French, Irish and German television. However, apparently they want to be even more of a scam and try to profit off of the World Cup by forcing a subscription onto all free users. Will not use until the World Cup is OVER.
December 11, 2022
Unprompted review
Reply from TVMucho SL
Hi Pato Tehduck,
We appreciate you rating our app. However, we hope you understand that due to the demand we have on our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time. Please email us at support@tvmucho.com and maybe we can work something out.
Thanks,
TVMucho Team
Stopped working two weeks after paying
Lots of glitches, doesn't work properly, the app forgot that I have a subscription plan and and stopped working after two weeks. Waste of money
December 5, 2022
Unprompted review
Reply from TVMucho SL
Hi Xansor Razor,
Thank you for writing us a review. However, we would like to know more about the glitches you mentioned and the problem where you said it stopped working. Our service is 100% functional without problems. If you could please reach us at support@tvmucho.com and our support experts will definitely fix those for you.
Regards,
TVMucho Team
A waste of mucho time
So what a waste of time TVmucho turns out to be. Free acess to UK terrestrial TV....oh unless the world cup is on and we'll scalp you.
December 4, 2022
Unprompted review
Reply from TVMucho SL
Hello Nigel,
Our apologies for this inconvenience, Unfortunately, due to the demand we have for our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time. We hope you understand. Please reach out to our support team and maybe we could work something out.
Thanks,
TVMucho Team
Complete implosion for the last few…
Complete implosion for the last few weeks. I've had it for a while and while there have always been some glitches it was bearable. But it has completely gone down the toilet for weeks now and they just can't sort it out. Can't watch a single how without it buffering every few seconds, and just get generic replies saying how sorry they are.
Replying to TV mucho. Elaborate? I have written you dozens of emails, specifically annoyed off that you keep trying to push this back onto my internet connection even when I explain my internet is confirmed running super fast, everything else works perfectly, I do 5 or 6 hours of video calls each day fine for work...and especially when when you FINALLY do a reboot after an hour of emails, it then works fine again. This is YOUR service, take responsibility.
December 3, 2022
Unprompted review
Reply from TVMucho SL
Hi Dear Customer,
Thank you for rating our app and sharing your experience with our service, however, can you please elaborate more on this problem since we already made some changes on our end and only a few customers have reported this buffering issue and we found out that there is a problem with their internet connection. If you are still experiencing buffering issues, please email us at support@tvmucho.com and we will definitely help you figure out what is causing this problem on your end.
Kindly,
TVMucho Team
I'm not sure why the service won't work…
I'm not sure why the service won't work for me. I've just enrolled in the free version, I have a UK VPN in place, I've cleared all cookies. But when I try to play something, I get a message about being "outside the satellite area, and I'm offered to get liberte VPN, but I am already geoloacted in the UK.
I can see an activation code in my profile on the page, but I can's see where to use it, have not been asked to use it. My email has been verified.
I have also tried using no VPN, ie location is Canada, and VPN for NYC, and Amsterdam. But always the same problem.
So, I need some help :) Thanks in advance.
December 2, 2022
Unprompted review
Reply from TVMucho SL
Hello Eastclif,
Sorry to hear that you cannot access our service, however, the best way for us to help you is if you could email us directly at support@tvmucho.com and our support experts can definitely assist you with your concern.
All the best,
TVMucho Team
I really missed watching UK TV
I really missed watching UK TV, you forget how much great stuff us on there. So happy to find this service and pay for it
November 29, 2022
Unprompted review
Reply from TVMucho SL
Hi Sam T,
It is great that you were able to find our service, our goal is to provide home channels for expats such as your self. Rest assured that we will continue to make improvements for you to enjoy.
Kindly,
TVMucho Team
I am soo happy that I found Tv mucho
I am soo happy that I found Tv mucho - I live in Greece but have family and friends from the UK - using their service we were able to watch the world cup together in English and very reasonable prices for the content
November 30, 2022
Unprompted review
Reply from TVMucho SL
Hi Stefanos,
We appreciate the 5STARS review you gave us and we are glad that our service gave you the opportunity to watch the world cup with your friends and family. Our support is always available if you need any assistance, you can email them at support@tvmucho.com and we assure you that you will get a response in a matter of mins.
Thank you,
TVMucho Team
I have had a reasonable service this…
I have had a reasonable service this last few years here in Spain, but since this Worldcup football fiasco the service has gone to POT, please get your service back to some normality, & a service reasonable for people who are not in the least bit interested in football, the fact that you are asking customers to pay more for the football when i dont even want to watch is a JOKE. ROD
November 26, 2022
Unprompted review
Reply from TVMucho SL
Hello Rodney Beever,
Thank you for rating our app. We apologize for the inconvenience you had with our service, however, we wanted to understand more about you mentioned that we wanted our customer to pay more. Our membership plans are still the same and we haven't increased our prices. if you can please email us directly at support@tvmucho.com so that we can talk about your concern much further.
Regards,
TVMucho Team
Thank you 👏
Just want to say I think you run a wonderful service. You give away an hour daily to everyone and expect nothing back. You listen to all the awful criticism people make and reply kindly when really they don't deserve it for their rudeness. Keep up the good work and thank you from myself and my friends.
November 26, 2022
Unprompted review
Reply from TVMucho SL
Hello Valerie,
We appreciate the 5STARS rating and for sharing your wonderful experience with everyone. Rest assured that all criticism and rudeness from others are all being considered, Rest assured that we won't stop making sure that quality service is given to all of our valued members such as yourself. If you have any concerns, our support team is always available to assist you.
Best regards,
TVMucho Team
I have just signed up for paid…
I have just signed up for paid membership. Quality of image is very good. Casting onto TV working well.
However coming from Transponder.tv which has stopped taking payment, the user interface at TVMucho is comparably poor. I was able to view channels through the browser with Transponder.tv and Transponder.tv had a better TV Guide, Channel list and app user interface.
Apart from that, works well and will stay until Transponder.tv returns or a new user-friendly alternative comes up or better yet, TVMucho improves the app.
November 23, 2022
Unprompted review
Reply from TVMucho SL
Hi Made is WE Nine,
Thank you for rating our app. We understand that you are comparing our app to a different provider. You have every right to choose what service you want to use and we may have the same concept but our app is very much different from the others. If you have any questions or concerns, please email us directly at support@tvmucho.com.
Regards,
TVMucho Team
Dictatorship
Dictatorship, it's football season, millions enjoy sports, football being one of them, however millions like to watch other programs besides sports, tvmucho offer a service and brag on the free service, part of the service is being able to record a program, at the moment football is on, football like all sports could be put on a specific channel for all those that love football, but if you want to watch your recordings then you have to pay because football is on, and the time that tvmucho won't cast, YouTube casts without fail, tvmucho is temperamental and not all of its functions work properly.
November 21, 2022
Unprompted review
Reply from TVMucho SL
Hi Derrick,
Thank you for sharing your thoughts, like we said, because of the demand, we have for our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time. Please email us at support@tvmucho.com so that we can discuss other options.
Thanks,
TVMucho Team
THIS IS A ZERO STAR RATING NOT ONE
Incredibly angry right now! As you may have noticed, they've completely restricted access for free accounts during the World Cup, due to "high demand". However, they have gone an extra mile and restriced access to ALL CHANNELS, not just the ones that are showing the World Cup, and all of my previous recordings are inaccessible!
TVMucho, if it's really such a big problem, just restrict access to the channels that are showing the World Cup (such as BBC One, ITV1, etc.) NOT every single channel (including ones that have got absolutely nothing to do with the World Cup)! Your added restriction of not being able to access any recordings is another low you've stooped down to.
November 22, 2022
Unprompted review
Reply from TVMucho SL
We understand that you are unhappy about our recent decision to restrict free access whilst the World Cup is taking place. We are sorry to hear this. Unfortunately due to the demand, we have on our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time. As you know our mission is to provide ex-pats with a great TV experience in a legal way whilst abroad. In order to do this we needed to make some tough decisions.
We appreciate you reaching out to us to make us aware of TV's importance to you.
Kindly,
TVMucho Team
Terrible service over the last few days
The service over last few days has been awful!!!!
I keep getting my 1free hour has be used up message as soon as I log in trying to watch my recordings and get the upgrade my subscription due to the world cup when I try to watch live tv!!!
I've sent countless email to the support team but only get the automated reply.
What is going on TVMucho????
November 21, 2022
Unprompted review
Reply from TVMucho SL
Hi Abiola,
Thank you for rating our app. Unfortunately due to the demand, we have on our tech infrastructure, it is not possible for us to keep supplying a service to our Free customers during this time.
I appreciate you reaching out to us to make us aware of TV's importance to you.
Regards,
TVMucho Team
I am fed up with Tv mucho
I am fed up with Tv mucho, it continually asks me to sign in, or that my 1hour of free viewing is up. I have paid for the year. Now I can t get to watch my programme that I recorded. This is turning in to a very poor service.
November 21, 2022
Unprompted review
Reply from TVMucho SL
Hi Maureen,
We apologize for the inconvenience you had yesterday, we already have reverted back to the deployment made yesterday that caused the problem. With regard to you only getting 1hour free, you might have signed up for another free account, what you need to do is to logout to our app and login using your paid account. If you need assistance, please email us at support@tvmucho.com and our support experts can assist you with your concern.
Regards,
TVMucho Team
An appalling service with constant outages that have been getting worse for weeks.
Now you are sorry because you are having some issues, and you'll be right back ! This is bul**** ! This is the 3rd time today. These problems have been getting worse for weeks. Your customers should be due a refund.
November 20, 2022
Unprompted review
Reply from TVMucho SL
Hello Stephen Mann,
We understand your frustrations. We are doing everything we can to provide you with quality and reliable service. rest assured that everyone in our company and working seamlessly to make that happen. Please extend your patience with us.
Best regards,
TVMucho Team
Trying to watch wold cup,terribly…
Trying to watch wold cup,terribly service!!
Not good enough.
November 20, 2022
Unprompted review
Reply from TVMucho SL
Hi Keith Davenport,
If you still experiencing issues watching the World Cup, please email us at support@tvmucho.com, our support team could help you determine what is causing this problem on your end.
All the best,
TVMucho Team
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