The Wellness Compnay Reviews 

The most important thing to know is that they will not auto-populate the field that asks you for your discount code ... this is true even when you first entered the site using a URL that literally contained the discount code within it. For example: I entered via twc.health slash files with the 10% discount code being "FILES".

I went through the whole process a few days ago, and was left wondering where my refund was, at the end. I then had to call in to ask for the refund, which I think will be granted, but I'm still on the phone with them right now waiting for it. The phone call has been 49 minutes and 12 seconds so far as I write this. ... which is a long time to spend on the phone for just a $33 savings ... So just remember to manually check every step in the process for input bars where you could possibly type the word FILES, before you complete your checkout. Then you won't have to spend 49 minutes on the phone. I write this as I remain on hold, for the refund to be processed.

This is very "Mid" as the kids say ... so I gave the experience a 3.

I ordered the Spike Detox product. I can't write this review on the product because I never receievd it. I receievd a text and email confirmation that the product was delivered but, it was NOT. I called emailed and texted customer service and they blew me off. I was told to contact the carrier and file a police report. It is not my responsibility to track down what happened. They created the problem but refused to help fix it. They did not offer to replaced the order. Customer Service is the worst I have ever experienced. Good Luck if you order from Wellness Company.

It's been over a month and never received the product. Cancelled and disputing the charge with my credit card. Very disappointing. This complaint seems to be the same theme over and over again and The Wellness Company has done nothing to address it. What a disappointment

Worst experience I've encountered in a long time. Don't expect to receive any product. Don't, don't do it. TERRIFYING IF YOU VALUE YOUR MONEY NEED I SAY MORE.

Products are great and customer service is always quick to respond. They must be busy last order took a little longer than usual.

Disgusting service,big time scam.l have ordered one time purchased with %15 discount and they enrolled me for subscription which l never aware of it and they sent out second bottle without l opened the 1.st bottle yet.and called to cancel second bottle but agent was f..n rude an unbehave.they loose people’s trust if keep acting like this.cant leave a google review and on here looks 3 star which proves their service quality.

Quick response and review with a NP regarding my current diagnosis. She understood my condition and provided me guidance.

After much peptide research was going to order TWC Regenerate for joint issues. Checking online their very own product was $70 more than a vendor selling the same product. Ordered from vendor, had a short but ok expiration date . Problem is you would think under ‘instructions’ on the box and on the bottle the first thing would be ‘shake well’. Well, it’s not written anywhere you would think, and after a week’s use, noticed way down at the bottom of the bottle ONLY under ‘warnings’ it states shake well. That’s it. Needs to be put on the box and prominently on the bottle.

Very uncomfortable with the protocol that the physician ordered so I changed my mind and did not want to order the medicine anymore. But they wouldn’t
let me cancel , citing their policy is that you can’t cancel after you fill out a medical history form. Also, it takes them over 3 weeks to even get it in the mail. I had to call my credit card co and report fraud. The wellness company then insisted on still charging me $50 cancel fee. So i paid $50 and never got product. DO NOT USE THIS Company. They overcharge as well.

First I am going to say that I have always spoken with a person and they were helpful somewhat. I ordered a product in April and still haven’t received it yet . I’m in extreme pain so out of desperation I wanted to try the Relief RX . It just seems to me if a person is in pain out of compassionate care they would expedite these orders . When I called today the guy said to give it till Monday and if it’s not here that they would start the refund process. I pray that I get it and it’s effective. If not they will not get any anymore money from me. I want to believe in this company. So far they haven’t given me a reason to

The Wellness Company literally stole $509 from me! I ordered the wrong product and tried to get a refund. Since October of 2025 TWC has stonewalled me and the Maryland Consumer Protection office by claiming not to be able to open encrypted and unencrypted correspondence from both me and consumer protection. This in my opinion is criminal and there should be some way of prosecuting TWC and their management.

Not sure who’s writing the bad reviews, must be just difficult people! This is my third or fourth transaction with the Wellness company and everything has went very smoothly with each transaction. Prices could be a little bit lower, but there’s not too many trustworthy and dedicated companies out there offering this service. Their research and writings on all the peoducts are above and beyond any other company. Kudos !

I attempted to purchase the Parasite Cleanse product but was not able have it sent international. I reached out to the support team for help. Their reply was prompt and explained why. They even suggested how I might be able to obtain a similar product in my country which I found very helpful. Many thanks to the support team. Great job.

I ordered a product last month. I quickly realized that their prices were very inflated and cancelled. When I opened my credit card statement this month I saw a charge for the product that I cancelled last month. After calling them and asking why the explained that I was on a subscription that I never agreed to. They wouldn’t refund my money even though the product hasn’t shipped. Customer service was terrible and would never recommend this company.

The Wellness Company patient portal allows me to check-in for appointments, read my medical records, see tests/lab results, keep my medications and allergies up to in the system. I love it
Sincerely,
A very satisfied customer and member

I am giving 4-stars strictly based on the service Clifford w/customer support and the Prescriber provided. However my overall experience up to this point was close to a 1 and I was starting to doubt the integrity of the company based on lack of communication. I reached out to customer service multiple times over a 3 week period, and could not get a response, or the response was generic. My hope is that this was due to glitch in their service desk system and not a reflection of the company. Once Clifford became involved resolution was quick and he was quick to answer any follow-up questions I had.

5 weeks to receive first oral tirzepatide script after ordering . Replacement sent shortly after to address a common crystallizing issue. May script simply missed. Sent query, was told they were happy I was using the defective script (?). Finally, zero weight loss at two months while following instructions. Queried Dr advice, was advised to see my Dr about injectables instead. Given the situation, asked for a refund for the Select plan which was also refused. All round disappointing experience. Much better options available. Avoid.

I ordered the medical emergency kit online. I needed, as part of the process, to go through a very basic medical questionnaire (very basic) with a so-called online physician to be allowed to purchase. So it said my application was paused for this process. I erroneously thought I had to go back in and finish the checkout. However, I realized my account was already charged...and because I went back into the purchase area and almost began another purchase but didn't finish or go through any other physician approval, they still CHARGED MY ACCOUNT again! How does a company charge an account - when one doesn't even go through the entire process? It was a very long agonizing process to get the 2nd charge eradicated.

Ordered the Ivermectin/M combo cancer treatment. They took my $510 and when I reached out, the best they could tell me was the “Prescription went to the pharmacy” that was over 32 days ago. I have yet to be notified as to when it will ship. Very disappointing to say the least. Sad that they give you the option to rush the order. Greedy!
Sadly, I have yet hear anything concrete on when my order will ship. Just keep telling me it has been prioritized and is in process with a pharmacy. So 2 months after taking my money, they cannot tell me anything more than they have already replied repeatedly. I requested to speak with a supervisor and one did call me. Same old, we are looking into it, it has been prioritized. They even offered a $100.00 off my next order. I asked it be taken off my current order. We can’t do that was the response. Why would I order anything else from them, with the current situation.
I have to wonder if I had paid the original up-charge to rush my order, if I would have already received it?? If so, they could have gotten it shipped out by now. Cancer treatment and no urgency at all to ship it.

I placed order 3 weeks ago, still not shipped. Agents are evasive and no answers. I will never do business with them again. Filing a dispute. Don’t use.

***THIS GETS WORSE.***As of today I have not received my refills. It is now June 8, 2026. I have repeatedly contacted them. Terrible company, DO NOT USE.