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Tweed Valley Bikes Reviews 

172
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and highly knowledgeable, offering excellent advice and clear communication. Many highlight the exceptional customer service, noting the professional and courteous approach to addressing needs and questions, which ensures a pleasant, efficient experience. The service is often described as excellent, with consumers appreciating its efficiency, quick issue resolution, and meticulous bike setups. Reviewers are particularly impressed with the prompt, well-packaged delivery of products. People also value the quality of their purchases, finding them great machines that consistently meet expectations.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and knowledgeable.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional... See more

Product

Customers consistently note positive experiences with product purchases, with many expressing happiness with... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Delivery service

People report positive experiences with delivery service, often highlighting speedy and prompt delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more

Company replied

Rated 5 out of 5 stars

Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more

Company replied

Rated 5 out of 5 stars

Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more

Rated 5 out of 5 stars

Really great customer service from Neil as soon as I walked in the door. He was incredibly knowledgeable and treated me as a serious customer (which doesn't always happen to me in bike shops as a woma... See more


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Outdoor Activity Organiser
  5. Outdoor Clothing and Equipment Shop
  6. Outdoor Sports Store

Written by the company

A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.


Contact info

Promotion box for Tweed Valley Bikes

The best bikes at bargain prices

Incredible prices on Santa Cruz mountain bikes: up to 40% off

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Superb communication from team when items were out-of-stock. Really speedy to send on when back in stock. Can't fault them.

October 1, 2025
Rated 5 out of 5 stars

Great service

Great service! Advised me on the perfect bike for my riding, checked in on the delivery and made sure the bike got to me on time and ready to ride right out of the box

September 15, 2025
Rated 5 out of 5 stars

courteous, professional, honest,

Ady and the team helped me out with my Reba forks (which I attempted to service by myself and messed them up). I found the service amazing — professional, courteous and honest. Really happy. The forks came back today and were well packaged and they ended up charging me less than the initial quote which is very refreshing in this day and age! Massive thanks!!!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

From Ruin to Ride

I came to TWB looking to buy a replacement bike for a damaged one. The experience was excellent. I dealt with Neil, who is a really nice guy. He took the time to discuss the various options and then squeezed me in for a bike build just before a trip north. The bike rides great and I’m very happy with my experience at TWB. Cheers to the TWB team.

July 17, 2025
Rated 5 out of 5 stars

Really great customer service from Neil

Really great customer service from Neil as soon as I walked in the door. He was incredibly knowledgeable and treated me as a serious customer (which doesn't always happen to me in bike shops as a woman). I was able to test ride 2 bikes in order to determine sizing, I wasn't pushed in any direction with spec just given information to make my own choice. I chose a beautiful bling Bronson, got a great deal, and picked up my bike a few days later with loads more help from Neil going through setup and making tweaks when I came back from a test ride. Super happy with the whole experience. I'm not local but would definitely return to Tweed Valley Bikes, good customer service is worth a 5 hour round trip! Thank you

July 24, 2025

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