Twinkledeals 

I ordered 3dresses for my holiday on 1st February 2017 and received today 13th Feb 2017 pleased with my purchase fast delivery I live in the UK .

They don´t send your things and take your money.

My order is from Nov. 2016??? 4 Months?
My postoffice have not my package.
Then they promised me a new shirt as compensation for a shirt that was way to small. That didn't came either.

Ordered 29 Nov
- 8 Feb - Still waiting for delivery.
3 requests now, each time they are 'sorry to hear about...." and then tell me what I HAVE to do next.
( from confirm my address, go to post office and check if it's not 'just sitting' there, then its 10-25 business delivery days. NOW it's about 2 months from shipping.)
These guys are a bunch of crooks. Be forewarned :(
I BELIEVE this company takes your money and hopes you forget and then treat all queries with lots of back and forth so you give up.
This is NOT a trustworthy company....
They are going to come and do the rhetorical, "please give us your order # so we can help, but they do that to everyone AND they have all my details and ticket queries, so why would we assume they would sort it out because we go public ? ?

My son purchased some jeans from Twinkledeals (against my better judgement) and when they arrived they were much too big. So, he went through the returns process and submitted a ticket which it says should receive a response within 24h. It is now 8 days later and we are still waiting to hear from Twinkledeals to find out the returns address so that he can return the item for a refund.

It is incredibly frustrating that there is no other means by which you can contact this company, especially as looking at reviews it would appear that they are not providing adequate customer service to deal with the various issues people are having. The live chat button doesn't work and there is no phone number... and it would appear that the ticket system to deal with queries does not work either. Completely unprofessional and a lack of after sales support. I am now of the opinion that I am not going to be able to resolve what should be a simple request to return an item, as per the company's terms and conditions. Not happy at all!

I purchased my order in November 2016 and still have not received my full order - 3 months later. I have sent numerous emails to inform their support department that my order has not been delivered and I have only received one generic response that did not answer my questions.
Do not purchase from this company. I have paid for items, not received them and had no genuine contact.

Extremely dissappointed in this company, purchased two of these swimwear back in early january 2017.
the one that was mailed out to me had a HUGE hole on it. I reported it/complained about it. No one got back to me about it.
and I still have not received my 2nd swimsuit. I've also reported it missing , they have no tracking number for it, so no one has gotten back to me about this problem either. Do yourselves a favor, don't buy from this company, they are good at helping you with questions and taking your credit card information BEFORE you purchase. Once you purchase they don't deliver their promises and they dissapear when you look for them to complain!

Ordered a coat for my daughter about 10 days ago, tried to log in to check the status of my delivery won't recognise my email address tried to contact them and email bounces back
Basically been ripped off, I will be contacting trading standards

I have sent 7 yes seven requests for a returns Address....no reply....DO NOT BUY FROM THIS COMPANY;
T1701190938442331

I placed an order almost 3 weeks ago and it still says order processing, and I paid extra for a shipping number I have never received. I have also messaged them on Facebook and received no response. Not happy.

I don't receive my order I am waiting 1,5month. There no answer from them I loose 30$. Don't buy there and Dave Your money and nervous

I ordered a Christmas Jumper in October from Twinkledeals although the payment went to Hassan. I have still not received the item after several emails. Am now taking it up with Paypal. Very disappointed.

I love Twinkle Deals, even though I've had a couple minor problems Twinkle Deals Customer Service quickly reply's within a day's time and helps figure out a way to solve the problem you're having. I have loved each and every product I have received from the company, the items are good quality, they fit just fine, and I love their wide selection of items. I encourage you to buy buy buy from Twinkle Deals, how can you go wrong with free shipping? So far I've bought a hat, a dress, socks, and a necklace from Twinkle deals while people I know have bought similar things including scarfs and earrings.

Ordered a (jacket) size (large) only to find when it came it was a size at best an 8 , it smelled of urine it was disgusting. They told me it would be cheaper to keep the one I had ordered and send for another one , because the price of shipping it back would cost more .Whatkind of customer service is this. They can shove it I would not order anything else from this place it was even to disgusting to send to the charity shop. ref no.

poor quality and way too small
I couldn't even get my arm in the sleeve.
does anyone know how to sent back my order and get a refund?

Original:
The products at their site look nice, but they are throwing with discounts everywhere on their site, so you don't have a clear overview of the price anymore. Even to add up to that, the price of a certain product can cost 30 EUR in the morning and 40 in the evening, they somehow have some algorithmic price calculator on their site.

To add up to that their sizes are just horrible, really pay attention when ordering I didn't do that because well it says in big letters 'M'. So I just order. Only three days later on their site I saw that it was in chinese sizes. And twinkledeals now I don't want your standard reply like this back:
"Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements." Because you don't refer to the size chart it's just somewhere down on the page where customers don't look.

Oh and don't think you'll have cheap clothes. Because I spend 50 EUR on a jacket and shirt and then when it finally got here, the postman was telling me happilly that I needed to pay another 21 EUR in cash due to import tax. So in total I paid 70 EUR for which I could have easily had a better quality shirt and jacket in a good size here in the Netherlands.

So a lesson we've learned. Never buy from these far away companies somewhere on the other side of the world promising to be different than everybody else is telling.

Now few weeks later:
After I posted this I immediately got a message from twinkledeals on my email. They decided to give me refund in this exceptional case since the clothes just didn't fit me. I hadn't ever seen this with other companies, that they give refund, so therefore I still give them 5 stars eventhough it went wrong in the first place. Their customerservice is really trying to give you the best solution possible, so that's a real big plus.

I got my order but it's bad. Very low quality (material+needlework) and much smaller size (L size is like S). I don't recommend using this e-shop.

You guys are really fd up i want my clothes or my damn money back you pieces of rabbit terd!!! The inital reviews looked ok but then i saw on here everyones getting it up the rectum. Either pay up with my clothes or money or this will not be the last from you that you hear. I promise!

I received a package, only to find none of the items were what I ordered (not even close!). Its as if they sent me whatever they had on their shelf. You can only contact them via their website (no emails or phone calls). Instead of sending the correct order they wanted me to go to the trouble of photographing everything received, including barcodes, packaging etc. I did so, and am still being fobbed off saying I need to wait 3 more days "for them to check their stuffs" (whatever that means), then contact them again. Its been a week so far and they only answer once a day, often sending messages like "can you confirm this is your order number" (yes - you know it is!), just to buy themselves another day. I've raised a claim against them via PayPal as they are showing no signs of correcting the situation. Absolute clowns.

Reference # BJ14806416503580
I too ordered mermaid blankets for my granddaughters on 12/2/2016 & here we are JANUARY 19, 2017 and have not received my merchandise!!! VERY POOR SERVICE!!!!!
They Immediately withdrew the amount that very day!!! I wish they would have given That Same Kind of Service!!! Still waiting!

Unhappy Customer!!!
Rose Marie T.

I ordered two of the mermaid blankets for my granddaughters in early November. They arrived 12/24. After I ordered, I realized they were coming from China - tried to cancel my order, but was told it had already shipped. not sure why it took so long, and I do not feel the quality of the blankets is worth the price.