TWINO Investments AS Reviews 109

Reply from TWINO Investments AS

Jun 25, 2025

Thank you for being part of TWINO, and for sharing your honest feedback.

You’re absolutely right that we haven’t communicated well enough about the Rentals product, and we’re actively working to change that. Recently, we published detailed performance updates and statistics for each property, which you can find here:
🔗 https://blog.twino.eu/update-on-rentals/

Please rest assured: your funds are not stuck. The Rentals simply haven’t generated income, which is why you haven’t seen returns. We’ve also made the strategic decision to phase out the Rentals product entirely. As part of this process, all invested capital, along with any profits from the sale of the properties, will be returned to investors.

If you have further questions or need help reviewing your portfolio, feel free to reach out to info@twino.eu.

Best regards,
Kristiana from TWINO

Reply from TWINO Investments AS

Jun 12, 2025

We're truly sorry to hear about your negative experience with TWINO, and we appreciate your honest feedback.

You're absolutely right that communication around Rentals has been lacking, and for that, we sincerely apologize. We've now published detailed updates and performance statistics for each property on our blog. You can find all the information right here:

🔗 https://blog.twino.eu/update-on-rentals/

We understand that from your perspective, your funds may feel stuck, as they are currently illiquid and not generating returns. This is due to the underperformance of the Rentals properties, which have not been producing income. To address this, we've made the strategic decision to phase out the Rentals product. As part of this process, we will begin liquidating the properties, and all invested capital, along with any profits from the sales, will be returned to you. We appreciate your patience and continued support as we work toward returning your investment.

We also recognize that our support response times need significant improvement, and we're actively working to speed up our replies.

Best regards,
Kristiana from TWINO

Reply from TWINO Investments AS

Jun 25, 2025

We're very sorry to hear you've had a negative experience and feel this way.

Please reach out to us directly at info@twino.eu.
We'd like to understand your specific concerns and help address them.

Best regards,
Kristiana from TWINO

Reply from TWINO Investments AS

Feb 20, 2025

Thank you for your feedback. We’d like to clarify the points you raised.
First, it’s important to distinguish between the buyback guarantee offered by the TWINO platform for the claim rights product (that was offered before it became a regulated investment brokerage firm), and the Securities product currently offered on the platform. The buyback guarantee, as you describe it, does not apply to the Securities. The Securities differ from the previously offered product, where loans were issued directly to individual borrowers and sold to the investors in the form of claim rights. In this case, a buyback or payment guarantee (typically provided by the loan originator) protects investors from the defaults of individual borrowers to whom the loan originators have granted loans.
Secondly, for the Securities, the underlying loans are business loans issued to the loan originator itself (not the individual borrowers), meaning the loan originator is the borrower and is contractually responsible for the repayment of the Loan. Second, for the Securities, the underlying loans are business loans issued to the loan originator itself (not the individual borrowers), meaning the loan originator is the borrower and is contractually responsible for the repayment of the Loan. If a loan originator fails to meet its obligations – such as in the case of VAMO Vietnam – legal actions are taken to try to recover investor funds.
Third, neither the claim rights product nor the Securities product carries any liability towards the investors other than the buyback guarantee (for the claim rights product) and the contractual responsibility for repayment (for the Securities product), both of which come from the loan originator itself. In either case, the investments carry a risk that the loan originator might default. Full information on the rights and obligations related to the Securities is available in the relevant prospectus.
Regarding the claim rights product, subject to the buy-back guarantee, it should be noted that the Russian loan originator has not defaulted and is willing to fulfill its obligations. However, circumstances beyond the control of all parties – specifically limitations related to fund transfer from Russia – make it impossible. Despite this, TWINO has found solutions to continue making monthly repayments, and delays in full repayment are solely due to capital flow restrictions, not a lack of available funds.
We understand that delays can be frustrating, and we remain committed to transparent communication and investor protection. If you have further questions, our Customer Relations team is available to assist.
We kindly remind you that investing inherently involves various risks, and it's essential to understand them to make informed decisions. One primary risk is borrower default, where the borrower fails to repay the loan, potentially leading to a partial or total loss of the invested amount. To mitigate this, many platforms offer buyback obligations, where the loan originator repurchases the loan if it's overdue by a certain period, typically 60 days. However, the effectiveness of this safeguard depends on the financial stability of the loan originator; if they face financial difficulties, they may be unable to fulfill the buyback commitment. Understanding these aspects can help investors navigate the complexities of peer-to-peer lending and make decisions aligned with their risk tolerance and financial goals.

Reply from TWINO Investments AS

May 2, 2023

Dear Christos,

thank you for sharing your concerns. We value your feedback and would like to address the points you've raised regarding the investments.

As we have already communicated, the Buyback guarantee cannot be ensured anymore for the Russian loans due to the geopolitical situation. However, we are consistently receiving scheduled monthly repayments of RUB 10 million, which are allocated to investors once per month on a pro-rata basis, and you keep earning interest on the outstanding principal. As of today, over €1.4 million of war-affected loans have been repaid in total.

Furthermore, Venture loans were extended in line with the assignment agreement which states that the loan maturity may be extended at the lender's own discretion, but no more than two times and each of the extensions may not exceed 12 months. We informed investors about this extension in September 2022.

We want to assure you that we are committed to providing the best possible service. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support. We hope that this information clarifies your concerns and you might reconsider your review in light of this. We would like to point out that TWINO strives to maintain transparency and provide a fair representation of our services to our customers.

Kind regards,
TWINO Team

Reply from TWINO Investments AS

Mar 8, 2023

Dear Chris,

thank you for taking the time to provide us with your feedback regarding your experience with TWINO!

We apologize for any inconvenience you may have experienced in trying to reach us through our phone system. We understand that it is essential to be reachable and responsive to our investors, and we regret that we were not able to provide you with the level of service you deserve. We would like to point out that we have reviewed our phone system operators in order to ensure better service.

We also want to clarify that as a regulated financial institution, we are required to comply with the norms and regulations set forth by the Republic of Latvia. One of these requirements is to ensure that we know our customers and the origin of their funds. This means that at certain amounts, we may need to ask for additional information.

While we understand that this may be a cumbersome process, we believe that being responsive to Anti-Money-Laundering (AML) and compliance matters is crucial to providing you with the best possible service.

Furthermore, we recognize that this process may be inconvenient and time-consuming, and we appreciate your patience and understanding while we work to ensure compliance with regulatory requirements. Unfortunately, we are unable to identify your specific situation. However, if you have any doubts or concerns, please do not hesitate to contact us at info@twinoinvest.eu, and we will do our best to assist you.

We appreciate your feedback, which helps us improve our services and better meet our investors' needs.

Kind regards,
TWINO Team

Reply from TWINO Investments AS

Mar 11, 2022

Dear reviewer,

Thank you for getting your feedback to us and we are sorry to hear that you have rated the whole experience with TWINO with 1 star. Let us reiterate on the current situation and actions taken. These restrictions are temporary until the stabilization of the cross-border cooperation and do not affect investments in loans from any other regions.

We have been informing our investors weekly and sometimes even more frequently on our position and actions that we are taking to ensure that our investor funds are safe. Unfortunately, the situation changed by the day, with new sanctions, including from Russia. We have been able to keep the money flowing from Russia to Latvia for a whole week since the start of the war, but unfortunately this is now virtually impossible, especially after the latest Russian ban on the transfer of out-of-country currencies

The war conditions and the unprecedented economic sanctions that have followed have created a situation of force majeure* where, due to external circumstances, inter-country cooperation is not possible.
For a long time, payments between Russia and Latvia have been significantly hampered. At present, the sanctions affect virtually the entire Russian commercial banking sector, including SWIFT payments, which have been completely restricted, and the US payment card companies Mastercard and Visa have recently joined the sanctions, further limiting international payment possibilities, including through payment institutions and cards. In addition, Russia for its part has banned foreign currency transfers out of the country.

More than a week since the escalation of the situation and the start of active hostilities, TWINO continued to successfully compensate investors for their investments, as until the end of February it was still possible to receive cross-border payments. Now, as the situation is changing rapidly, a decision has been taken to temporarily suspend repayments on Russian loans.

If you have any more questions or concerns, please do not hesitate to get in touch with us info@twinoinvest.eu.

Kind regards,
TWINO Team

Reply from TWINO Investments AS

Mar 3, 2022

Dear Goncalo,

we are truly sorry to hear that your last experience with TWINO was so negative that your decision is to rate your whole investment experience with TWINO with 1 star. We are constantly working on improving our platform, and we want all information to be transparent and easily accessible to investors.

The withdrawal was processed correctly on our side, however, as soon as we were informed about the halt of payment execution, we took immediate action by switching our banking partner to carry out your withdrawal as soon as possible. We responded to your issue promptly and informed you of the circumstances at that time.

Unfortunately, this took longer than expected, thus we do indeed understand your concerns. Nonetheless, please note that we have put in a lot of effort making sure UK investors have the opportunity to invest in GBP and by no means do we withhold any funds from our investors.

We will make sure that any issues are communicated prior to avoid any misunderstandings as it was in this case. We hope for your understanding and that you might reconsider the review.

Kind regards,
TWINO Team