TWINO Investments AS Reviews 109

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

TWINO is a scam. They have made sure, I don’t login to the platform and don’t open their emails. They made sure I am a “sleeper”. This is what users like me are called. Then they sent me an em... See more

Company replied

Rated 4 out of 5 stars

The proceeds are good despite the clunky website. I've had a hard time figuring out why 9 euros of interest were not auto invested. Asking through chat was a bit disappointing, since an answer came w... See more

Company replied

Rated 1 out of 5 stars

these guys do not understand the concept of client centricity. No solution for Russian Loans Unable to close my account because of Russian loans Charging me an inactivity fee, although i want to... See more

Company replied

Company details

  1. Investment Company

Written by the company

Discover TWINO, a leading European investment platform providing accessibility, security, and high-yield investing opportunities. As a licensed investment brokerage firm supervised by Latvijas Banka, TWINO adheres to strict EU investor protection rules and offers financial instruments that are simple and trustworthy. Our user-friendly platform caters to both seasoned and novice investors, delivering impressive returns of over 12% p.a. TWINO's commitment to transparency and compliance ensures a secure environment providing peace of mind while pursuing high returns.


Contact info

2.9

Average

TrustScore 3 out of 5

109 reviews

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Rated 5 out of 5 stars

Customer since 3 months as so far i…

Customer since 3 months as so far i love your company and your honest way of presenting all p2p loan options. With a little research before investing you are able to invest into the right loan type and until now Twino has delivered. Cash Flow Forecast is amazing, the seconday market and primary market is amazing.

Its sad to see that the IOS App does not allow for manual loan purchases but i hope that is going to be in one of your future updates. Hope i can leave another great feedback in 9 months when my first year is over.

September 2, 2021
Unprompted review
Rated 4 out of 5 stars

My experience with Twino has been quite satisfactory

My experience with Twino has been quite satisfactory. The platform is very user friendly and easy to use and to check all the statistics. The interest rate on the loans is encouraging. The only thing that could be improved is the number of loans available. Although the amount I have invested is still modest, sometimes I find it difficult to invest because there are no loans available.

September 1, 2021
Unprompted review
Rated 1 out of 5 stars

Much to learn from better platforms

I already posted bad comment, but this one will be even worse.
~6 months of my last investment to be finished. It is getting extended, marked as delayed, extended again. The amount is laughable but it shows how it is being operated. After I get it back and money transfered - I will hit "Delete account" button.
There are good things in Twino, but this model is killer. As investor I want to predict my money flow. Fine to lock it for 3 months. But not for 6-9 months when you state that buyback is after 60 days.

June 20, 2021
Unprompted review
TWINO Investments AS logo

Reply from TWINO Investments AS

Dear Titas,

Thank you for taking the time to share your experience.
We apologize for the disappointment you experienced with the TWINO platform.
The requirements investors have for a P2P platform differ and so do platform business models and processes how they handle loan delays and defaults.

On TWINO for investors who prefer a stable cash-flow we advise investing into loans with the Payment Guarantee as it is not possible to extend such loans and TWINO makes sure the loan is repaid per schedule, even when the borrower fails to make a payment.
As for the BuyBack Guarantee – loans are bought back after the 60th day of delay as the borrower has failed to carry out his/her obligations to repay the loan. However, extensions do not mean failure to repay the loan and the borrower can change the due date by paying an extension fee. While on the lending side the loans can be extended for longer periods, with the BuyBack Guarantee the maximum number of allowed extensions is 6. This information is available on the Help section of the website and we will make sure to display it on a more visible part of the website to avoid confusion.
Additionally, BuyBack loans can be resold at any time which allows freedom to move funds faster should the investment not be of interest to you anymore.

We hope you will reconsider your review.

Kind regards,
TWINO Team

Rated 1 out of 5 stars

It's a sham that it's not possible to…

It's a sham that it's not possible to give 0 stars otherwise I would have done so. This is the worst company I have ever seen. I tried to open account for my company which they require tons of documents to do so. I happily sent all of the documents to them and few days later I get email saying "you verification has been rejected please submit the documents again". They did not even care to provide a reason. So I emailed them which they totally ignored. Funny part is that they keep sending me emails daily saying "fund your account" and are so arrogant to even include their payment details in there.

Avoid them at all costs, big waste of time and who knows what are they now doing with my company documents.

April 18, 2021
Unprompted review
TWINO Investments AS logo

Reply from TWINO Investments AS

Dear Richard,
Thank you for your feedback.

It is of high importance to us that communication with investors is fast and effective. We are sorry to hear this was not met in your interaction with TWINO and that we could not enter into a business relationship with your company.
Having spent time on a lengthy registration and identification process to be rejected would be upsetting for anyone thus we have now introduced changes informing companies that their registration cannot be accepted already in the first registration step.
As we are currently in the process of obtaining an investment brokerage license that requires us to introduce additional requirements as well as change existing ones, we unfortunately had to reject your registration due to our updated Know Your Customer policy and internal control system. This was also communicated in a reply to your email, and after your request to discontinue our automated emails we removed your email from our list.
We can assure you that it is a top priority for us to make sure that our and client data is safe. Investor documents are kept on a separate server and are used only for the identity verification procedure. You can remove all data you provided by deleting your TWINO account.

Kind regards,
TWINO Team

Rated 1 out of 5 stars

Find another provider of P2P…

Find another provider of P2P investments.

Have been investing on Twino for +1 year. Twino has no existing customer service and no answers to emails etc.

When you finally get an answer it is a system answer.

April 13, 2021
Unprompted review
Rated 2 out of 5 stars

Twino has now suspended new payments…

Twino has now suspended new payments for UK customers. "for regulatory reasons" If you reside in the UK I would withdraw your money before its too late.

March 31, 2021
Unprompted review
TWINO Investments AS logo

Reply from TWINO Investments AS

Dear Harris,

Thank you for communicating your concerns.

The decision to no longer accept new investors from the UK as well as limit capabilities of existing investors by no longer accepting new transfers to add funds to their TWINO accounts did not come lightly as we have put a lot of effort into making sure UK investors have the opportunity to invest in GBP and transfer funds to a local UK bank account, also some of our bigger investors are UK-based.
Rest assured that the funds you currently hold on TWINO are safe and there are no and will not be any restrictions for withdrawal of funds.
We hope your experience with TWINO prior to the limitations has been pleasant and that you will reconsider your review.

Kind regards,
TWINO Team

Rated 1 out of 5 stars

Application rejected based on my…

Application rejected based on my country of residence? shame on you.... what is the next step? the race?

March 3, 2021
Unprompted review
TWINO Investments AS logo

Reply from TWINO Investments AS

Hello and thank you for your feedback.

We're sorry your experience on the TWINO investment platform did not match your expectations.
While we would be happy to welcome investors from all over the world, due to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) standards we are not able to accept investors outside the European Economic Area (or Switzerland) as the AML/CTF systems of other countries do not match EU requirements.

Should the requirements change in future, we will make sure to share the news.

Kind regards,
TWINO Team

Rated 5 out of 5 stars

Stable returns and excellent customer service

Been investing with Twino since 2015 now. Have had stable returns above 10% yearly. One of few audited and profitable P2P-lending companies. Great and quick replying customer service always. So far so good. Recommended!

May 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great team of Twino People !!

Great team of Twino People !!
I started investing in Twino in 2015, and they are always attentive to all my questions.
They listen to investors to understand what we need from Twino.
Twino Group is one of the most transparent groups in the p2p sector.
I suggest Twino because in this period it is very rare to make investments transparent, profitable and sustainable!
Thanks to all the inhabitants of Twino !! especially Roberts and Anastasija.

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

I like Twino

Using this over a year. Very user friendly, good returns and they have a very quick and supportive customer service. Happy with the platform so far. Hopefully they keep this business model up and keep their intregrity. Like all investmentss, higher risk but higher return. Good job Twino.

April 18, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent platform and very good…

Excellent platform and very good company that have become profitable by now.. I am investing with them for about 3 years..eventhough i was hesitant at first...now i regard it among the best hands free peer to peer platforms with very good returns!

January 6, 2020
Unprompted review
Rated 1 out of 5 stars

I have been investing with Twino for 8…

I have been investing with Twino for 8 months now and to be honest, I am disappointed. My returns in terms of interest have been very poor. In addition, the auto-invest system is extremely slow to work, and the only loans available for some time via manual invest have been low interest. I want my money to work for me and it just isn´t doing that with Twino, so I'll probably transfer it all to another peer-to-peer platform. Sorry to have to do this.

July 26, 2019
Unprompted review
TWINO Investments AS logo

Reply from TWINO Investments AS

Dear Peter,
We are sorry to hear that your experience with TWINO hasn't been satisfactory.
Unfortunately due to the high demand from investors loans with higher interest rates are sold out rather quickly, however, we are continuously working to increase our loan volumes and adding new products to the platform to meet the ever-growing demand from our investors. Hopefully you will give our platform another chance in the future!

Kind regards,
TWINO Team

Rated 5 out of 5 stars

Very good platfrom

Very good platfrom, not high interest but quick and eccelent customer service, simple system in sending and withadrawal fund, buyback guarantee really functioning, and public certified balance with 2,8 milion Eur profit.
It seems it has few loans but it is not so. This happens because when loans arrive on platform in few minutes are captured by clients' autoinvest.

June 23, 2019
Unprompted review

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