TwinSunHeating Reviews 

202
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the friendly, professional attitude of the engineers during home visits. People appreciate the thorough maintenance checks and the helpful explanations provided after completing the work. Booking a service plan is described as easy and efficient, offering reliable security for households. Conversely, a small portion of people felt that pricing and cost estimates varied significantly, with some noting expensive quotes or unexpected fees. Other customers experienced contrasting financial outcomes regarding expenses depending on whether they held an active maintenance plan.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and professional... See more

Staff

Clients share satisfaction on staff, noting that the team and engineers are consistently polite,... See more

Price

Consumers experience mixed feelings regarding pricing, as some reviewers praise the fair rates and lack of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that communication with the team is... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easily they can set up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Second time we used TwinSun and very happy! Our heating system pressure went up significantly and we called TwinSun. An engineer was sent out to investigate - he arrived on time and was friendl... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more


Company details

  1. Heating Contractor

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

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4.8

All reviews

(202)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good job well done

The service engineer/plumber was quite prompt, knoledgeable and polite. The organization arranged a very rapid turn around to fix the problem on request, without any extra cost. I would strongly recommend twinsun

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

This company is excellent. Real positive attitude and can do attitude which is great when it comes to boilers!

Definitely recommended

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , reliable and work to a very high standard. Nothing is too much trouble. Would definitely recommend the service plan

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Had an older boiler that needed…

Had an older boiler that needed replacing in a property we manage, TwinSun Heating was able to identify the works that needed doing and got onto them very quickly. I was very impressed by their professionalism, speed of service and attention to detail.

Not all boiler companies do a good job but TwinSun are one of those quality companies that are worth every penny. If you have a boiler issue, don't hesitate to enquire with them - you won't be disappointed!

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from the team

Great service from the team ! Came on time. Very friendly and professional. Fixed my leaking radiator and serviced our boiler to a high standard. Very happy customer. Would definitely recommend twin sun heating.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Five start rating

Five start rating
I received everything in order covering everything Andy the engineer had done to make the boiler safe
Great company

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Effective communication

Effective communication. I was able to track the engineer's arrival to the the minute. He had to replace parts, which he sourced and completed the job on the same day without having to reschedule. Thank you Reece. Excellent service all round.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Repair

Called TwinSun to replace the heat plate, which was no longer working. The engineer, Reece, identified the problem and that it was a significantly bigger issue than first advised by a different engineer. The job took two days to complete and required additional parts, but we were able to agree a new price that I considered good value for money. Throughout the job, Reece, was conscientious and quietly got on with the job. Would definitely use them again

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely pleased

Extremely pleased. Received a competitive quote same day, with boiler fixed & serviced the day after! Very professional service, no hidden surprises, would highly recommend & definitely use again.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler fix and service

Quick to respond to enquiries and book an appointment. Reliable, professional, pleasant to deal with and managed to deal with a boiler installed in an awkward spot. My original call out was for a leak which was fixed and I got them back for a service. Happy to recommend

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and reasonably priced service

I contacted TwinSun Heating after seeing some positive reviews on Trust a Trader, I wasn't disappointed.
From the initial contact, the team arranged a prompt visit, diagnosed the problem with my boiler and provided a reasonable quote to fix. The whole process was easy and quick and the engineer who visited was polite and professional throughout.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Contacted Andy @TwinSun Heating Ltd for…

Contacted Andy @TwinSun Heating Ltd for an emergency call out (boiler had gone down) Andy couldn’t have done more to accommodate us at such short notice. From start to finish the experience was great, fantastic communication and kept in the loop the entire time with diagnosis of fault and repair cost, would highly recommend this company.

July 29, 2024
Unprompted review

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