Twist Teas Reviews 490

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delightful flavors of the teas, often highlighting specific blends that stand out. Many appreciate the efficient and easy ordering process, along with the swift and well-packaged delivery of their products. The inclusion of surprise sample teas and personalized touches, like thank you notes, further enhances the overall positive experience for many. However, some customers also noted occasional issues, such as incorrect tea flavors being sent or initial delivery communication being muddled. A few other people also felt that the website ordering system did not always function correctly, and one customer mentioned a small tin and issues with a tea club subscription.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the distinct flavor and high quality... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and fast delivery... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this company! Their teas are exquisite and I look forward to sampling some more in the future. The packaging is functional and easy, their flavours are delightful. They give wonderful... See more

Rated 5 out of 5 stars

I first came across Twist Teas by accident in a cafe in Poole, Dorset about five years ago. What struck me was the distinct flavour and high quality of the tea, very different from the competition. I... See more

Rated 5 out of 5 stars

Easy to order these teas, what I love is the concise explanation of each tea and their values. My favorite is Breakfast Boost, a great tasty black tea, smells like the tea in the teapot my nan used t... See more

Rated 5 out of 5 stars

Twist Teas are refreshing and easy to enjoy. The blend of brewed tea and fruity flavour tastes smooth and not overly sweet. It feels light and crisp, making it a great choice for relaxing or spending... See more


Company details

  1. Tea Store
  2. Tea Market Place
  3. Tea Wholesaler

Written by the company

We've always loved tea. There's nothing like it to lift the spirits and raise a smile, whether alone or with others, out and about or in the comforts of your own home. In January 2017, we decided to do something really innovative for lovers of tea and set about creating a range of the finest whole leaf teas, herbs and fruits, blended to delight taste buds and bring a smile to its drinkers. Frankly, we were a little underwhelmed by the teas available in the supermarkets (and a little disappointed to learn that even the cutesy, more expensive brands are invariably just owned by the massive brands anyway.) Our blends are full of little surprises that make them different. An additional ingredient with a functional benefit…or an unconventional flavour pairing that transforms something nice into something spectacular. A tea that’s specifically designed to be drunk cold or one that tastes so good it must be bad (but isn’t). We like to think of them as Blends With Benefits. Now, we have a range of over 40 delicious, healthy and innovative blends that are available direct through our website, and in cafes, restaurants, hotels, offices and independent retailers all over the UK. Whether you need something to get you started, boost your energy or help you sleep, whether you want a guilt-free treat without calories for yourself or a healthy drink for the children, try tea with a Twist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

490 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you!

I was lucky enough to have a free Twist teabag in my hotel room last week! The flavour is delicious and when I contacted Twist for an order they were very helpful and the package arrived very promptly.
Thank you.

June 27, 2024
Twist Teas logo

Reply from Twist Teas

Hi Carol,
Thank you for your kind review. We're thrilled you enjoyed our tea. We look forward to serving you again soon! Thanks again, Miles & the Twist Teas Team.

Rated 3 out of 5 stars

Amazing teas, frustrating quality control

Twist Tea make wonderful tea. But the lack of quality control beyond that is a concern - I’ve been a member and had double payments for months. I’ve since cancelled and orders have arrived with broken tea bags and today after a long wait at dispatch I received half of what I ordered.

I’m not sure why but I’ve not had a normal order from them (about 12 to date inc orders to friends). Again, wonderful tea but really need to sort out a lot on the business execution and customer care beyond that as it’s just very poor.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing cuppa

The very best tea I have tasted and such a decent wide selection. Our whole family love twist teas and we will not go back to supermarket tea. Always well packed and worth paying that little more for such a finer quality tea.

Twentyfourseven all day for our family

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

After all these years, they still taste amazing.

I decided to give them a go again since I really enjoyed my last order from them, and they're still amazing. The flavours really do blow me away, like raspberry choc kiss.
Only thing I can say is that the Jasmine tea (All That Jazz) doesn't really have much of a Jasmine taste. Then again I've noticed the same with many other brands.

January 27, 2024
Rated 5 out of 5 stars

Love my twist teas!!

Love my twist teas, especially the refresher! Bought a few new ones and looking forward in trying them! Won’t buy any other teas ever again!

January 7, 2024
Rated 5 out of 5 stars

Love Twist Teas

Love Twist Teas. Every flavour is lush and enjoyable. And their customer service is great too. They are responsive and helpful. Thank you! 🍵

January 2, 2024

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