I love this company! Their teas are exquisite and I look forward to sampling some more in the future. The packaging is functional and easy, their flavours are delightful. They give wonderful... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We've always loved tea. There's nothing like it to lift the spirits and raise a smile, whether alone or with others, out and about or in the comforts of your own home. In January 2017, we decided to do something really innovative for lovers of tea and set about creating a range of the finest whole leaf teas, herbs and fruits, blended to delight taste buds and bring a smile to its drinkers. Frankly, we were a little underwhelmed by the teas available in the supermarkets (and a little disappointed to learn that even the cutesy, more expensive brands are invariably just owned by the massive brands anyway.) Our blends are full of little surprises that make them different. An additional ingredient with a functional benefit…or an unconventional flavour pairing that transforms something nice into something spectacular. A tea that’s specifically designed to be drunk cold or one that tastes so good it must be bad (but isn’t). We like to think of them as Blends With Benefits. Now, we have a range of over 40 delicious, healthy and innovative blends that are available direct through our website, and in cafes, restaurants, hotels, offices and independent retailers all over the UK. Whether you need something to get you started, boost your energy or help you sleep, whether you want a guilt-free treat without calories for yourself or a healthy drink for the children, try tea with a Twist.
Contact info
Pollards Farm, The Common, Kinsbourne Green, AL5 3PE, Harpenden, United Kingdom
- 07498448348
- hello@twist-teas.co.uk
- twist-teas.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their Green Tea is the best I've tasted…
Their Green Tea is the best I've tasted and always really quick delivery time can't recommend enough.
Thank you!
I was lucky enough to have a free Twist teabag in my hotel room last week! The flavour is delicious and when I contacted Twist for an order they were very helpful and the package arrived very promptly.
Thank you.

Reply from Twist Teas
Out of this world
Website easy to use, fast delivery. And the teas are out of this world. I recommend the Spicy Chai (Sweet Chai of mine)
Amazing teas, frustrating quality control
Twist Tea make wonderful tea. But the lack of quality control beyond that is a concern - I’ve been a member and had double payments for months. I’ve since cancelled and orders have arrived with broken tea bags and today after a long wait at dispatch I received half of what I ordered.
I’m not sure why but I’ve not had a normal order from them (about 12 to date inc orders to friends). Again, wonderful tea but really need to sort out a lot on the business execution and customer care beyond that as it’s just very poor.
Amazing cuppa
The very best tea I have tasted and such a decent wide selection. Our whole family love twist teas and we will not go back to supermarket tea. Always well packed and worth paying that little more for such a finer quality tea.
Twentyfourseven all day for our family
Very wide range of teas and the taster…
Very wide range of teas and the taster packs are handy - no wasting money and tea if I don't like it (but I do).
Earl Great is divine - tastes like the smell of honeysuckle.
Really quick despatch as well. Customer service is important to Twist.
Prompt efficiant service
Great as a gift
I've got a personalised box for a friend's birthday and she loved it.
After all these years, they still taste amazing.
I decided to give them a go again since I really enjoyed my last order from them, and they're still amazing. The flavours really do blow me away, like raspberry choc kiss.
Only thing I can say is that the Jasmine tea (All That Jazz) doesn't really have much of a Jasmine taste. Then again I've noticed the same with many other brands.
Great tea and quick delivery
A little delicious delivery every month
A little delivery every month of delicious tea just brightens up a dull day. I love it.
They always deliver promptly
They always deliver promptly, and often with a little extra surprise
Love my twist teas!!
Love my twist teas, especially the refresher! Bought a few new ones and looking forward in trying them! Won’t buy any other teas ever again!
Always great value and high quality tea!
My favourite teas
My favourite teas. So well presented and efficient delivery. Top marks.
Love Twist Teas
Love Twist Teas. Every flavour is lush and enjoyable. And their customer service is great too. They are responsive and helpful. Thank you! 🍵
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






