TW Suspension Tech Reviews 271

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, professionalism, and extensive knowledge. Many people noted the quick turnaround times and efficient delivery of products, often receiving items ahead of schedule. The quality of the products and the work carried out, particularly on suspension setups, is frequently described as excellent, transforming their bikes' performance and handling. Reviewers also appreciate the clear communication and detailed advice provided, ensuring they were kept informed throughout the process. The company's ability to cater to specific needs and provide tailored solutions for various motorcycles, including older models, further contributes to customer satisfaction.

What people talk about most

Service

Consumers find service to be positive, consistently reporting excellent and first-class service with fast and... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Customers had positive experiences with quality, noting that their bikes felt significantly better to ride... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Fantastic service and response from the Tw suspension team. From start to finish the service was carried out quickly and returned to me Ahead of the scheduled date. With top quality service and knowl... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Nitron Shock

Teut is willing to take the time to explain things. Nothing is too much trouble. Very knowledgeable.New shock arrived within a couple of weeks.

October 31, 2023
Rated 5 out of 5 stars

Ordered suspension for my bmw g310 gs

Ordered suspension for my bmw g310 gs, supplied front suspension by post , new springs fitted and returned in quick fashion.
Very professional set up , would use again

October 12, 2023
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi, Many thanks for taking time to leave your review of our services. We are pleased that you are happy with the new suspension and service provided and hope that you enjoy your new set up. Safe riding !! Best Wishes- Teut

Rated 5 out of 5 stars

Sound Advice & Quick Delivery

An exchange of emails (with quick responses) prior to purchase give sound advice regarding options. Delivery was sooner than expected and the YSS shock absorbers were a perfect and easy fit. It only remains to test them out now but the bike (Forza 350) does feel much firmer than the standard shocks during a quick bounce around the garage!

October 18, 2023
Rated 5 out of 5 stars

Very quick next day despatch helpful…

Very quick next day despatch helpful when called for advise however website is over complicated and I lost patience trying to order other parts that the website couldn’t find!! Even though on the phone I was told they were in stock. I gave up trying and jist bought one tiny part instead of the extra items. The postage was double the cost of the part £9 and really postage should have been about £1, but I was told this on the phone call. All good, but would prefer to buy over the phone next time.

October 12, 2023
Rated 5 out of 5 stars

Gave TW Suspension a call to make sure…

Gave TW Suspension a call to make sure I was ordering correct shock for Triumph Tiger Sport 1050 and was given advice on how to process the order online. Not fitted the shock yet but will do this weekend. It was delivered within two weeks, well packed with clear instructions and superb quality (Nitron). If the shock performs anywhere near the same as the service from TW Suspension, it will be superb.

October 3, 2023
Rated 5 out of 5 stars

5 out of 5

Excellent response to emails, and fast delivery. Good value (from first impressions), however the proof will be once it is on the bike. One last thing,cwe provide data to have it pre-set, there is nothing in box or on shock to state what it has been set to . ..

September 13, 2023
Rated 5 out of 5 stars

Very helpful

Very helpful. Terrific back up

September 10, 2023
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Stuart,
Many thanks for the positive feedback. I am pleased that you are happy with the services and support provided. I hope that we can support you again in the future.
Best Wishes
Teut

Rated 5 out of 5 stars

The!! Goto place for all your suspension needs

Teut’s vast knowledge and experience makes choosing to use TW Suspension an easy decision. He recommended the ideal replacement shock absorber to suit my budget and needs. Also made use of the ride in/out custom suspension set up which has transformed the handling of the bike.

August 6, 2023
Rated 5 out of 5 stars

Teut is that guy that will do anything…

Teut is that guy that will do anything and everything to help the customer. I ordered a rear shock and there was a problem with the order. Teut made sure I was always keepted updated about order.
In the end Im a happy customer thanks to his customer service.

Thanks Teut

August 5, 2023
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Ricardo, Many thanks for taking time to leave a review of the services provided. I am pleased that were able to resolve the issues effectively for you and that you are happy with everything. I hpe that we will be able to support you again in the future.
Best Regards,
Teut

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