TW Suspension Tech Reviews 271

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, professionalism, and extensive knowledge. Many people noted the quick turnaround times and efficient delivery of products, often receiving items ahead of schedule. The quality of the products and the work carried out, particularly on suspension setups, is frequently described as excellent, transforming their bikes' performance and handling. Reviewers also appreciate the clear communication and detailed advice provided, ensuring they were kept informed throughout the process. The company's ability to cater to specific needs and provide tailored solutions for various motorcycles, including older models, further contributes to customer satisfaction.

What people talk about most

Service

Consumers find service to be positive, consistently reporting excellent and first-class service with fast and... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Customers had positive experiences with quality, noting that their bikes felt significantly better to ride... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Fantastic service and response from the Tw suspension team. From start to finish the service was carried out quickly and returned to me Ahead of the scheduled date. With top quality service and knowl... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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Asks customers to review

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Rated 5 out of 5 stars

They promptly contacted me to offer an…

They promptly contacted me to offer an alternative and then a predicted delivery date on receiving order and on postal date.
If I need more suspension parts for a motorcycle this company will be top of my list.

February 19, 2024
Rated 5 out of 5 stars

Hi Teut,

Hi Teut,
The new YSS rear shock for my 1981 YZ465 arrived yesterday as promised thank you and I will be fitting it this weekend. I will take some photos of the new unit in place and send them to you when its fitted. It was a real pleasure to meet and chat with you yesterday when I came to drop my front forks for the same bike and I cant wait to get the new Race tech emulators, uprated Race tech springs, seals oil etc done so I can get the bike ready for the coming seasons classic scrambles. To date my experience has been nothing but excellent and I’m sure that it will continue this way.

Kind Regards
Mark Smith

January 9, 2024
Rated 5 out of 5 stars

Easy to use site

Easy to use site , fast and efficient service . Flawless delivery .
So far so good. Not yet fitted to bike so not practically tested yet .

December 21, 2023
Rated 5 out of 5 stars

Yss G shocks

Great price, great communication and knowledge, i wouldnt hesitate to buy from this company again.
Many thanks.

December 5, 2023
Rated 5 out of 5 stars

Really prompt service and super helpful…

Really prompt service and super helpful with my queries. Proper customer service.

December 11, 2023
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Tim, Many thanks for taking the time to leave a review of our services. I am pleased that you are happy with the support provided and look forward to being able to support you again in the future. Best Regards Teut

Rated 5 out of 5 stars

There’s nothing Teut can’t get

There’s nothing Teut can’t get his hands on - after searching for upgrades I decided on a Matris fork upgrade kit - quick e mail and Teut has the link to buy it - his experience shows and he is so easy to deal with - I keep recommending him to my friends to get their bikes sorted out. My first choice for bike suspension.

November 14, 2023
Rated 2 out of 5 stars

I asked him to send my parts to an…

I asked him to send my parts to an address,he said no problem,He then sent them to an address which I didn,t want him to do!!

November 13, 2023
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Russell,

My apologies for sending the Emulators to the address that was originally your shipping address included on the order. It was my mistake, I had been too quick to get the parts out to you that I forgot about the email you sent me with your alternative address you emailed me after placing the order.

This was my mistake and I apologies.

Kind Regards,

Teut

Rated 5 out of 5 stars

Nitron Shock

Great service and communication. Shock arrived earlier than expected, well packed and excellent tracking information. Straight forward easy fit, fantastic quality and finish. Still yet to ride as weather conditions poor, however last Nitron shock was super, expect the same again.
Thank you.

November 6, 2023

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