TW Suspension Tech Reviews 271

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, professionalism, and extensive knowledge. Many people noted the quick turnaround times and efficient delivery of products, often receiving items ahead of schedule. The quality of the products and the work carried out, particularly on suspension setups, is frequently described as excellent, transforming their bikes' performance and handling. Reviewers also appreciate the clear communication and detailed advice provided, ensuring they were kept informed throughout the process. The company's ability to cater to specific needs and provide tailored solutions for various motorcycles, including older models, further contributes to customer satisfaction.

What people talk about most

Service

Consumers find service to be positive, consistently reporting excellent and first-class service with fast and... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Customers had positive experiences with quality, noting that their bikes felt significantly better to ride... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Fantastic service and response from the Tw suspension team. From start to finish the service was carried out quickly and returned to me Ahead of the scheduled date. With top quality service and knowl... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great communication

Great communication, the owner rang me on his day off to sort out my order which I got wrong, super fast next day delivery, cheaper than anyone else on line, highly recommended.

June 10, 2024
Rated 5 out of 5 stars

Excellent advice and service for a newcomer

I received excellent advice and service. As a newcomer to track day riding, I was initially unsure about my exact needs and preferences. Teut took the time to patiently explain all the different options available, including their benefits, drawbacks, and associated costs. The work delivered was precisely as promised, meeting the agreed cost, timelines, and quality standards. Teut has certainly earned my trust, and I look forward to returning for his services annually.

March 30, 2024
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Richard, Many thanks for your positive feedback, It is really appreciated and makes all the hard work worth while. I am pleased that you are happy with the new set up and trust you will enjoy may more track days to come. Safe and enjoyable riding !! Regards Teut

Rated 5 out of 5 stars

TW Suspension brilliant

Teut was excellent with communication, advice & service. Brilliant company that's represented by Teut and one I continue to happily recommend at any point I discuss suspension on my travels

February 16, 2024
Rated 5 out of 5 stars

Teut is just fantastic

Teut is just fantastic. Excellent service and professionalism. Yz125 1979 rear shock was rebuilt and it has transformed the bike. Will definitely use him again for my other bikes. Top drawer.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Wow!

On the recommendation of my local Ducati dealer I took my Monster SP to Teut to have my suspension set up. Advertised as a ride in/ride out service I got myself booked in. Quick to respond to my query using the form on the website and he also provided a quote for the setup service when asked. He quickly took a few measurements, adjusted the front and rear suspension to accommodate my 95kg frame and he did a quick road test to make sure the bike was OK. He invited me to road test the bike once he had finished the set up. I immediately noticed a vast improvement, the suspension seemed to work as intended, bumps in the poorly surfaced roads were smoothed out and the bike went from very good to brilliant. I am very happy with the setup service and will be recommending Teut to my biking mates. This bloke knows his stuff, a really pleasant experience from start to finish. Thanks very much Teut!

March 9, 2024
Unprompted review

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