Twycross Zoo Reviews 

Just got back today from the zoo. Got to say how amazing this place is and the staff and attractions are an easy 10 out of 10 ! Big thank you to Fin who should have his own YouTube Chanel keeping us all engaged into learning about these amazing animals. The most passionate zoo keeper I have ever met. I’m not sure why the reviews are so poor. Totally disagree, we saw
a lot of amazing animals and the food was nice. Not cheap but no more than I would expect. Windows where being cleaned as they prepared the food for the animals. Gruffalo trail was closed as we know it would be as we checked the website. This is a zoo not a safari park, hence the number of animals per enclosures. My dad need an electric scooter and we needed a stroller for our 3 year old. The staff providing these where great and very approachable

Looked forward to going so i could test a new camera.
1 tiger 1 rhino 1 goriila a few meercat 2 giraffe 3 giant tortoise and an assortment of apes. The first area you come to was shut but no mention of this on their web site. Considering how big the grounds are i expected to have seen more. The glass panels on all the viewing areas looked like they had not been cleaned for years. Had 2 tickets .... how can they justify the entry fee.

Update ... made my thread before reading what orhers said , after reading what others have said i think this place should be shut down

Had a great day at Twycross with a 'Keeper For The Day' experience . Saw 'behind the scenes' with the Rhinos ,Zebra, Giraffes , Great Apes and others. All the Keepers were very welcoming and knowledgeable and seemed happy to share their experiences. Well worth it !

Second visit to twycross, this time the weather was kinder unfortunately it was the only good thing. So many no shows on the animal front, the interactive gruffalo trail was mainly not working, only to be topped by the inedible food at the coffee shop. My recommendation take a picnic! Could be a great day out with a little tlc

Last visited two years ago and overall impression then was underwhelming. Even moreso this time. A lot of humans but not many animals! One tiger but no bears, elephants or lions. I realise a balance has to be struck between keeping animals in captivity, conservation and 'entertainment' but this zoo no longer delivers on any level. Can't understand why it still seems so popular. Won't be going again.

Disappointed , main reason for the visit was the Gruffalo trail, unfortunately most of the interactive stations were broken and not recently most had the buttons removed and some the stations were actually loose and dangerous.
Come on Twycross you are actively pushing this experience on your web page and the radio its simply not good enough. I had a very disappointed 3 year old and was not the only disgruntled parent that day.
I have tried reaching Twycross by e-mail and calls to date no contact.
The general state of the park is not great and the amount of empty animal cages is concerning.
This is not a cheap day out and I feel that I have definitely overpaid for the experience.

Visited the zoo with my 3 granddaughters very disappointed. The Gruffalo trail started well but most of the buttons that activate the story telling were broken very disappointing. There were very few animals to view quite a lot of cages empty and hardly any outside. Where are all the monkeys it was famous for?. I remember this zoo from when my children were little and it was a great day out well worth the money. I was sad to see it today empty dull and missing the vital ingredients the animals.

Waste of money, feel sad came here for childs birthday, nothing out to see, ended up leaving early. so sad to see, probably lose this zoo soon.

Very disappointed. Not many animals, flooded paths. Grufffalo part nothing working. Been coming here for years so such a shame to see this. Plus side penguins were very entertaining.

Had a lovely day there. Animals seemed happy and well cared for. Staff were knowledgeable, polite and helpful. Not everything was open and it closes at 3:00pm but that's to be expected on a weekday at this time of year

Thoroughly enjoyed my experience at Twycross Zoo. Although it is a smaller Zoo than London or Chester it has a wonderful atmosphere, friendly staff and plenty of beautiful and well cared for animals.
I must also mention staff member Finn, who talked passionately and knowledgeably about many of the animals and helped to enrich our visit immensely.
We were there from opening until closing and still did not manage to see all that the Zoo had to offer.

I am so sad to give Twycross a 1 star as well last went there 20 years ago and I’m sure it was better then.
Entrance cafe was fine (Costa) but the actual zoo was depressing. Many spaces were either empty or inaccessible due to puddling water on the footpaths (it hasn’t rained for a few days). Others had 1 or 2 sad looking animals just sitting or fidgeting. Some looked scabby and old. The worst were the old tortoises. One looked like it had its plates fixed with badly inserted mortar.
A lot of monkey enclosures were now covered in glass which was full of condensation and pictures and writing so you couldn’t see in if you wanted to.
The atmosphere was not fun at all and the signage was poor. Looking on the reviews, it appears we missed owls and a couple of other things.
Information was also very limited around the animal enclosures and it just felt unloved. Tickets are expensive at nearly £25 but include an option to return any times in a year, but I don’t actually want to use that option so I’m very disappointed in Twycross

I hate having to give anywhere a 1 star review, but this has to be the worst zoo we’ve ever been to.

We first visited about 5 years ago and thought it was ok - but it’s somehow gone even further downhill. The animals looked depressed or angry, the enclosures are prone to flooding, and they let you pay £2.00 a pot for nectar for the lorikeets and they’re too terrified to even come to you.

The infrastructure around the park is horrendous, with most paths still just gravel tracks prone to flooding. There were several animals we couldn’t even see due to the pathway being so flooded.

It took us a total of 2 hours to see and do everything we were able to. We should have known having the first thing we walked in on was the mud covered entrance to the food hall that there was more to come.

We just felt an extreme lack of hygiene everywhere and didn’t bother to stop for food.

I just wouldn’t bother. Their conservation efforts appear incredibly poor and those poor animals just look like they’re trapped till the day it closes. I’ll stick to Chester Zoo in the future.

Went today absolutely shocking. Would not recommend or be returning on free visit. Hardly any animals at all. And few we did see looked depressed and lonely. £7.05 for bottle pop and coffee day light robbery. Changed so much since we last went. Will not be returning!!!

Gosh feel awful for the 1 star but the snow leopard, normal leopard and tiger looked completely alone and depressed
Snow leopard looked the worst just walking back and forth with not much privacy and was surprised it didn't have black out his side to prevent 100s of people from the cafe staring at him. Some inclosures under construction but nothing happening. My daughter enjoyed what we did see and the food halls area are a lot better than last time we came. We have free pass to go back but I'm not even sure we will, felt cruel to especially the big cats. We had been to Yorkshire wildlife and we felt they all seemed happy and had groups of them rather than being alone. Maybe they should gift the cats to other zoos and become like a farm type place instead. Not sure they have the funds to keep up with the rivals. Maybe start a go fund me ?? I don't know just something to sort it
Really sad but unfortunately true 😪

A depressing experience seeing many solitary animals and enclosures so tatty.

Most of the enclosures were a reasonable size and well suited to the animals in them but I felt that the inside part of the rhino enclosure needed to be bigger and have more inside to entertain the rhinos as they'd seemed very sad inside. More maps of the zoo are needed so people can get their bearings and see where to visit next. Staff were friendly and the animals all seemed happy enough bar the rhinos. Would be nice to see more other species as it seemed very primate based there.

Visited the zoo today 24 November 2023 and very disappointed with not being able to see animals you can’t see them due to windows dirty or having a film over them. The chimpanzee house was the best as you could see them because of cleaner windows also it is obvious some windows had been blocked off, today was quiet but in busy times you would have struggled to get anywhere near. We went into one of the cafe’s there and thought it wasn’t cleaned as it should be I.e the floor and tables, although one of the staff was very friendly in there. I remember Twycross from years ago with my children 1980-90’s and it was a much better experience. I didn’t feel a family friendly and animal focused atmosphere that I want to introduce my grandchildren and great grandchildren to. I was very disappointed as I always remember Twycross as a great Zoo.

Great place. Kids loved it. Staff very helpful.The zoo is very focussed on animal welfare, so you can't always see all of the animals, which is exactly how it should be.

They are running a Halloween trail, which we finished before anyone else and even though it wasn't open yet, a lovely employee Laura opened the prize area for us.
The staff are informative, polite and kind.
Thank you for a lovely experience