Twycross Zoo Reviews 

Supposed to be a zoo but hardly saw any animals.. no rhino no tiger ..giraffes locked up .. then after the cost to get in it took us only an hour to walk round and see the empty enclosures very disappointing .then they wanted £6 for a timed slot 45 mins on the soft play .. ridiculous.. I have an annual pass ...1st visit won't be back..

Absolutely uncontactable. I tried nine times phoning this morning. My daughter had a birthday gift for access to the zoo. I took a day off to take her. All I wanted was to ask if I could pay at the gate for my own ticket. In the end I left a message asking for someone to call me back. No one called, and what’s more when I phoned again a message said my phone had been blocked. My daughter emailed them last night asking the same question, 20hours later no response. I am absolutely disgusted with this organisation

I spent 90mins, using three separate email addresses, one for each adult to make the necessary bookings, why on earth can’t it just take one email per booking. I can’t believe the website for Twycross zoo is so inadequate and clunky. Kicked me out several times once I had inputted all our info & photos. It’s the worst website I’ve used needs looking at. All I wanted was a day ticket not a year’s ticket, surely you should be able to just pay on the day, like other zoos.
We went straight to Gruffalo land the grandchildren enjoyed it but hardly any of exhibitions were working very disappointed.
Absolutely disappointed by the lack of animals in the zoo. Lots of monkeys but also lots of empty enclosures. there’s no way we will be back it’s just not worth the journey. All in all, very disappointing

As a wedding anniversary surprise for my wife on Tuesday 12/09/2023 I went online on Friday 08/2023 to book two tickets - for that seems to be the only way to buy tickets to enter Twycross Zoo.
I spent several hours, using three separate email addresses, to make the necessary bookings. However, none were accepted by Twycross Zoo. In turn I rang the zoo, on 01827 880250, for some assistance, but no-one on line 6 (AOB) answered my call. All I could do was leave a message. No one rang back.
On Saturday 09/09/23, I had to make my wife aware of my planned surprise as I had to use her email address. Sadly, Twycross Zoo would not accept our booking.
I made another phone call, on 01827 880250, and left another message. No one rang back.
On Sunday 10/09/23 - surely the zoo would be open to receive calls - I made five separate phone calls to 01827 880 250 - and left five separate phone messages seeking assistance on lines 3,4,5 & 6. No one rang back.
On Monday 11/09/23 I attempted one more time to book the tickets online, from my work email address, but "yes" you've guessed it by now, no tickets booked!
However, made three further phone calls and left three separate phone messages informing Twycross of my frustrations in trying to book two online tickets for the following day. By now you can probably guess - no one rang back!
My only presumption was that Twycross Zoo was closed.
Has Twycross Zoo Closed?
It must have closed for ever as no return phone calls were made.

Hardly any animals!! Absolute rubbish! The kids were actually bored looking at empty enclosures all the way around! Definitely won’t be rushing back as I can see grass in my back garden!!

Firstly, the booking system, what a mess! Reserved (or so I thought) an 11am time slot, went through the tedious process of trying to pay for the tickets only to be kicked out several times. In the end had to pay for tickets without a slot and log back into the portal once I had received the tickets to find the earliest slot available was 1pm.

Upon arrival we headed for the blue badge parking, none available so directed to the "coach" parking. Couldn't park there, so was directed to a grass verge (not great for someone with mobility issues).

When going through the entrance we were forced around a small corridor between the shop and the soft play, to be greeted with lines of people.

Eventually we get to the ticket booth, and after some fuss around a carer ticket we got in (you can't book carer ticket online, so we were directed to the booth).

Once inside the zoo things didn't get any better. too many people. You could barely get through certain areas, for example the bottleneck by the Giraffes. I feel staff should be around trying to direct the crowds a bit and be of help when busy. Especially with people using doors clearly marked as "exit" to enter an area.

We left after 90 minutes as found the whole experience unbearable.

I think if the zoo are going to insist on booking an arrival time they should control the numbers they allow in at a given time as the whole zoo felt over capacity and at times a little unsafe (particularly around the Giraffe and Rhinos).

Couldn't comment on the condition of the animals that is mentioned in previous reviews as we didn't see any (apart from a head of a Giraffe).

We used to go every year and loved it. Haven't been for a few years, won't be going again either. Hardly any animals, small enclosures and very stressed animals that WERE there. Expensive food and drinks. Loads of empty cages. Definitely not worth the money.

Website issue took me round in circles, never confirming payment had been taken and I ended up with the same three bookings meaning i overpaid by £90. After a week of trying to contact them by phone (never answered), no reply on email I chased again and have been told my 'request is denied' with zero explanation as to why. In absolute shock that a family attraction would treat its customers in this way and now withholding a £90 refund.

What an amazing day we had. We arrived just as the zoo opened and didn't get home till 6pm.so much to do and see. The wet and wild area was loved by the kids and so many animals too see. Yes there were a few empty enclosures but there were so many other animals to see it didn't really matter. The kids absolutely loved going here and will definitely be going back in the future. We took a picnic and sat at the picnic area by the wet and wild area. We finished the day in the soft play area which the kids also loved. My highlight was the butterfly enclosure. So many beautiful butterflies to look out for. All in all this was an amazing day out for both adults and children and I would highly recommend a visit. Welll done Twycross!!

2nd time visiting this Zoo and it was ridiculous. Not worth the price of the tickets and organisation of the website when you buying tickets it's terrible. So it's definitely a NO from me.

After trying to book tickets online for over an hour tonight we have given up and decided not to bother.
I can’t believe the website for Twycross zoo is so inadequate and clunky.
Kicked us out several times once we had inputted all our info & photos. Terrible website and needs looking

After trying to book tickets online for over an hour tonight we have given up and decided not to bother.
I can’t believe the website for Twycross zoo is so inadequate and clunky.
Kicked us out several times once we had inputted all our info & photos. Terrible website and needs looking at because it’ll inevitably result in lost customers!

We bought annual passes for Twycross Zoo, so we could take our grandkids for days out. We were upset by the zoo’s policy of charging extra for food for the parakeets, and dismayed by the scandalous charge of £6 per child for an hour in soft play. It is expensive enough to give children a day out, with drinks, ice creams - without coming up against unexpected charges like these. There should be an admission price which covers all aspects of the visit, and this levying of extra charges just leaves a bad taste. The zoo was, frankly, a disappointment, with many enclosure’s apparently devoid of animal occupants, so it would be difficult for the zoo to argue that the extra charging was to the benefit of the animals. The overall impression is that it is no longer about the animals, but rather, it is a commercial profit-making establishment, bent on extracting as much money as possible from its visitors.

Crap crap crap…no animals..well a couple of depressed ones in rubbish habitats with no water..crap expensive food..just a rubbish stressful day ..couldn’t wait to get home..they let way too many people in..it was ridiculous to be honest..I don’t want your years free tickets we will NEVER be back..would quite like a refund for the ten people in our group..what did we pay for..a zoo trip with no animals in it..jokers!!!🤬🤬🤬..so apparently Twycross have “zoo keeper day” that you can pay a handsome sum of money for and get a “one2one” with a zoo animal..so here’s why nobody sees any animals..they must be stuck inside for their private viewing!!..how cruel is that eh!!..oh gosh the whole place needs investigating I feel..there’s a massive crack in the viewing glass that holds all the water in for the little penguins..I dread to think what could happen if it went ..wow what a money grabbing hole those poor animals live in.

Absolutely gutted at the lack of animals in twycross zoo. Lots of monkeys but also lots of empty enclosures. Walked round the whole place in just over an hour. Ok if you have small children there are lots of park areas and playgrounds. Went because they were offering a twelve month ticket when you bought a day ticket but there’s no way we will be back it’s just not worth the journey. All in all very disappointing

Most enclosures are too small for animals or dont have much enrichment in there for them, it felt cruel at times. Barely any animals to see either. Some staff were lovely. Guy on the goat trail needs to revisit his customer service skills though. Need better pathways etc as it was very slippy in the rain. All in all a disappointing day, will go to Chester zoo next time as the animals seem much happier there.

Terrible zoo I have no idea how this place is still going. I always remember Twycross being a great zoo when I was young, today it’s empty, hardly any animals. Everything is over priced. Pay for a day and go for a year, to see what exactly? Toilets in the main building were disgusting they hadn’t been cleaned at that was at 9:30am! Take your own picnic and drinks!!

A great day out and extremely over hated,I loved the animals and so did my niece- didn't see too many empty enclosures despite the reviews here.The staff were amazing especially over in the the gift shop and by the penguins. Would recommend if not slightly busy on weekends but I guess that is to be expected

I tried to book online on Saturday 24th June at about 13.15 for a family visit for the next day on Sunday 25th. after submitting my payment of £100 the confirmation came back saying that the booking was for the same day. I rang the customer service line six times choosing option 6 to speak to someone for help. After about 5 rings I was asked to leave a message. I left my name and phone number asking for a call back and the reason why. I rang one more time Sunday morning leaving my number yet again. It is now Four days since my initial call and no one has called me back. I had no choice but to spend another £100 on 5 adults and, although free of charge, my granddaughter of 18 months who the visit was really for. Shocking customer service. No wonder there are so many bad reviews. Stick with Dudley or Chester Zoo whose customer service actually get back to you if you need them.

Got to see some animals, was extermely overcrowded! The queue went all the way to the back of the parking! Staff seemed quite rude, a tad on the indirectly racist side might I add. A couple infront were greeted with a huge smile, were asked if they wanted a stamp to re-enter if need be etc. One was a carer and insisted to show proof and the man said 'no need, enjoy your day guys'. My turn next, I had a disabled child, i wasn't offered the stamp, no smile, asked to show dla letter as 'it's a standard requirement.' Apparently rules apply to people of brown coloured skin only! Disgusting!