Ordered from this site and one of the items I received was wrong, after getting in touch they asked if I could send it back and they would send me the correct item. I paid an extra £5 to ship it back,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrible experience. Made my order October 28th. Tried to contact them via Instagram, Tiktok, email… After two months waiting for my ring, they assume TODAY (January 11th) that my order won’t ar... See more
Company replied
I went to their easter egg hunt and won a prize, and have tried using it multiple times but it doesn't work as promised. I have emailed and sent DMs on instagram with no response for a few weeks now.... See more
Company replied
Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the bett... See more
2.6
Poor
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
I emailed in regard's to a slight tarnishing on a necklace and some earrings which I had bought earlier in the year, they replied within days and offered me help to polish the jewellery and offered me a refund or new item! This completely made up for the issues and 100% will be repeating purchases!
The designs and craftsmanship on the jewellery are wonderful too!
May 15, 2024
Unprompted review
Beautiful necklace
I bought a customised necklace and although it took a while to be hand made it was well worth the wait. It arrived beautifully packaged and is an absolutely stunning piece of jewellery. The quality is outstanding and I will 100% be buying from Tyler by the Tail again.
February 7, 2024
Unprompted review
Love my ring!!!
Amazing quality, love my customised ring!! Order came so quickly and in lovely packaging! Fits so well - definitely worth your money!
Great custom service helped so much with sizing and any enquiries I had! Can’t wait to order again soon!
January 12, 2024
Unprompted review
Perfect products
Such great products, wear my snake earrings and personalised ring every single day! Hasn’t worn in the slightest, perfect condition still.
Such great customer service, v professional.
Defo recommend this brand, will be purchasing from them again!!
January 12, 2024
Unprompted review
One of my favourite jewellery brands
One of my favourite jewellery brands! My cross necklace is my go to necklace and they were so helpful with my queries ☺️☺️
January 11, 2024
Unprompted review
Most unprofessional brand ever
Horrible experience.
Made my order October 28th.
Tried to contact them via Instagram, Tiktok, email… After two months waiting for my ring, they assume TODAY (January 11th) that my order won’t arrive.
Most unprofessional brand I know.
They have no idea about how to treat customers , and no idea about how to manage with the transport agency.
January 11, 2024
Unprompted review
Reply from Tyger by the Tail
Hi Abril,
We're so sorry you felt you had an unpleasant experience with us. Our custom pieces have a 5 week wait which is stated on both our product and shipping pages, due to everything being handmade by our skilled artisans. Your order was shipped 1 week later than it should have been due to an overwhelming amount of orders we received over Black Friday and for Christmas. Our team was responsive and attentive to you from the start and even came on online on Boxing Day to contact the courier on your behalf and reply to your messages. Your parcel was then unfortunately delayed at customs by the courier - a fact that is incredibly unfortunate but very much out of our control. We were advised to wait by the courier (which you were informed of) and we kept an eye on the parcel - updating you where necessary.
Whilst we will take your feedback on board, we have reviewed your experience and believe your suggestion that we have no idea how to treat customers is incredibly unfair. We did our best to accommodate you every step of the way.
Wishing you all the best in the New Years x
Tyger Team
Amazing, quick, and helpful
Bought a few things off Tyger before, have been super quick with their deliveries and when I needed to return one and change sizes, the customer service was excellent. Ever since the new management it feels like a new company. Love the new designs and the new layouts of the website.
October 24, 2023
Unprompted review
Such amazing quality.
June 16, 2023
Unprompted review
thanks so much!!
i had been wanting a ring from this brand for a long time. brought one and i did not regret! such a unique piece, i am definitely going to buy again as a present, thank you!!
March 18, 2023
Unprompted review
Super quick delivery and I absolutely…
Super quick delivery and I absolutely love my product! It fits perfectly and have already got lots of compliments on it.
November 22, 2022
Unprompted review
Happy with my bracelet
Happy with my bracelet! Friendly customer service and looks so good xx
November 11, 2022
Unprompted review
Wow! Awesome brand - high efficiency
Wow. This company knows what they are doing. My package arrived quickly (a day early to be exact) and came in the most stylish packaging ever. Absolutely love this brand and what they do!
November 18, 2022
Unprompted review
My beautiul ring arrived im super quick…
My beautiul ring arrived im super quick time in lovely packaging Quality product, I love it
November 17, 2022
Unprompted review
Cool brand with great customer service.
Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the better with the change in management. The new owner was super friendly, responded within minutes and sent me my package with tracked shipping the day after our email. Super happy with the jewelry 🫶🏼
November 19, 2022
Unprompted review
Reply from Tyger by the Tail
Hi Frankie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
0 OUT OF 5 DO NOT BUY!!
It is a real shame that you cannot rate an experience 0 out of 5 because if I could I would! This is by far the worst customer service I have ever experienced, how can a firm provide a shipping time and then when this is not met, not even have the decency to tell you where your order is. I ordered two rings back in February and was told this would take 5 weeks, however almost ten weeks on now, they are ignoring my messages and will not respond. The most frustrating part is that these are not particularly cheap rings, at over £150 for a pair you would expect the firm to actually send you them in the time they say. I know on trustpilot people say “do not buy from this firm” however I cannot stress this enough, this is a terrible firm with appalling customer service, please please do not waste your time trying to purchase anything from them as you will be left feeling deeply disappointed.
April 10, 2022
Unprompted review
Reply from Tyger by the Tail
Hi Arthur, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
never buy from here ever
literally would rate this 0 stars if i could. My boyfriend ordered me a ring back in February, now 9 weeks on still no sign of it or contact from the seller, despite saying it will take a MAXIMUM of 5 weeks to come. This is happening to tens of hundreds of other people, as seen on their instagram comments which they're deleting as quick as they come. They’ve also taken their email off the instagram page as a way of contacting them. My boyfriend has already contacted them with no response and so have i. categorically do NOT use this company
April 10, 2022
Unprompted review
Reply from Tyger by the Tail
Hi Millie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
Horrendous experience
Horrendous experience. Ordered a ring in the January ‘drop’ - not a word for weeks, then receive email saying Hermes is expecting it then nothing. No email, no dm, nothing - but yet they are still releasing more ‘drops’……do not buy from this person
March 7, 2022
Unprompted review
Reply from Tyger by the Tail
Hi Liz, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
Avoid this company- take your money and…
Avoid this company- take your money and never ship items. have been waiting for my 100-pound order for 4 months now and have not received anything. The owner has ignored all DMS, emails, and messages I have sent
March 2, 2022
Unprompted review
Reply from Tyger by the Tail
Hi Issy, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
AVOID THIS COMPANY
Placed order 7/1/22 £157 for an 18th birthday present and still have not received the items ordered (now been waiting for 8 weeks). Have tried to contact them but no response. Do not use this company.
March 1, 2022
Unprompted review
Reply from Tyger by the Tail
Hi there, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.