The ability to customize the product is fantastic. Communication leading up to delivery was great, and the delivery itself went smoothly. Assembling the cabinet was no problem, I’ve rarely had such a... See more
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The wardrobe installation service we received today was excellent. The delivery was on time, and the quality of the product is even better than we expected. The workers were very kind, with a great po... See more
I had wanted to buy a Tylko shelf for quite some time but had hesitated due to the cost, however after pulling the trigger I couldn't be happier. It fully lives up to the quality I hoped for and was e... See more
Company replied
Smooth process but a disappointment to learn that the 2-3 weeks the website referred to was only production - not delivery which was just as long / longer. I thought I was ordering something that was... See more
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Company details
About Tylko
Written by the company
Tylko makes furniture that fits for people that don't. Using a simple online configurator, anyone can customise perfect-fit furniture in just a few clicks – no matter their taste or space. Choose the size, design details and more, and join the 250,000+ (and counting) happy customers who have found their perfect fit. With sustainable on-demand production, premium materials and hardware, and a range of on-trend colours and finishes, Tylko puts feel-good, look-good (and last forever) storage furniture at everyone's fingertips.
Tylko stellt perfekt passende Möbel für Menschen her, die aus der Masse hervorstechen. Mit dem einfachen Online-Konfigurator kann jede Person mit nur wenigen Klicks für jeden Raum und jeden Einrichtungsstil Möbel nach Maß entwerfen. Wähle die Größe, die Design-Details und mehr und schließe dich den bereits mehr als 250,000 zufriedenen Kunden an, die ihr perfektes Match gefunden haben. Mit seiner nachhaltigen Produktion auf Bestellung, den Premium-Materialien und -Beschlägen sowie der großen Auswahl an trendigen Farben und Finishes macht Tylko wunderschöne, langlebige und nachhaltige Aufbewahrungsmöbel für alle möglich.
Contact info
4.4
Excellent
6K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent delivery by Pawel
Excellent delivery by Pawel. High quality furniture and easy assembling.
November 21, 2025
Unprompted review
Reply from Tylko
Hello Lorena! Thank you for the positive feedback. We’re glad to hear that you’re happy with the delivery experience and the quality of the furniture. Enjoy your new Tylko!
Easy to order. Great quality. Love the design
Easy and clear ordering process and easy to assemble. You can see everything has been carefully thought out. Excellent quality. Great addition to our living room.
November 17, 2025
Unprompted review
Reply from Tylko
Hello Johnny! Thank you for your positive feedback. We’re glad to hear that assembling your furniture was easy and that you’re happy with its quality. Enjoy your new Tylko!
Best furniture design tool
Better experience designing custom furniture than the other popular furniture brands. Created a book/storage cupboard with minimal effort and a good number of options. Hope the quality is as good as it looks on the website.
November 17, 2025
Reply from Tylko
Hello Bharat! We’re happy to hear that using our configurator to design your furniture was a pleasant experience. Thank you for the positive feedback!
Fast and kind service
Fast and kind service. I made a mistake in my order and I got help right away.
November 17, 2025
Reply from Tylko
Hello Gaby! We’re glad to hear that our Customer Service Specialists were able to help. Thank you for the positive feedback!
Tylko pro
I tried the professional version of Tylko and the support was really professional and very helpful in creating my custom furniture. One suggestion: make the configurator a little more flexible, but still 5 stars.
November 21, 2025
Unprompted review
Reply from Tylko
Hello Matteo! Thank you for your suggestion on how we could improve our configurator. We’re also glad to hear that our Customer Service Specialists were able to assist you in creating a design perfectly suited to your needs.
Tylko delivery 21 Nov 2025
Delivery of 22 boxes by Pawel (order number 396576) was on time, efficient and with a friendly smile!
November 21, 2025
Unprompted review
Reply from Tylko
Hello Klant! Thank you for the positive feedback. We’re glad to hear that you’re happy with the delivery experience. Enjoy your new furniture.
Tylko Offers Utmost Flexibility, Great Aesthetics & Spot-on After-Sale Service
Tylko's products allow a design flexibility not available with most other products on the market. We've seen the cabinets live and the quality and aesthetics are value for the money. The after-sale service was exceptional: we had to tweak something in the dimensions one day after placing the order and it was easy to coordinate with their Live Chat feature.
November 16, 2025
Reply from Tylko
Hello Jade! We’re glad to hear that you’re happy with the design flexibility offered by our configurator and that our Customer Service Specialists were able to assist you. Thank you for the positive feedback!
I’m very disappointed with the lack of…
I’m very disappointed with the lack of communication. My email was ignored, and the samples were shipped despite my request. As a result, I will not be proceeding with any furniture orders. The handling of this situation reflects poorly on the company’s customer service.
November 20, 2025
Unprompted review
Reply from Tylko
Hello! We’re sorry to hear about your experience. Our Customer Service Specialists reached out to you on 20.11. to assist you further. We would kindly ask you to check your inbox.
Excellent custom shelf!
Excellent custom shelf!
We ordered a shelf customised with the online configurator, it arrived almost exactly when they originally quoted and looks wonderful.
November 12, 2025
Unprompted review
Reply from Tylko
Hello Karan! Thank you for the positive feedback. We’re glad to hear that you're pleased with the delivery experience and with the look of your furniture. Enjoy your new shelf!
Frustrating to find out that the day after the discount % went further up
The shopping was fine and I would give more stars for that. The reason for the moderate rating is that it is not very customer friendly if you order at a ‘very special Black Friday discount of 40%’, hurry hurry, you have one more day left, only to find out that the day after - the final day? - the discount went up to 43%.
November 18, 2025
Reply from Tylko
Hello Sjaak! We’re sorry to hear about your experience. Our Customer Service Specialists have reached out to you to assist you further. We would kindly ask you to check your inbox.
Reply from Tylko
Hello! Thank you so much for your lovely words. We’re absolutely thrilled that you love Tylko, the quality, the service, and that it’s exactly what you needed.
Remy and Tomek did a very good job…
Remy and Tomek did a very good job building our cupboard, fast and clean.
They were very friendly. I would recommend them
November 18, 2025
Unprompted review
Reply from Tylko
Hello Heidi! Thank you so much for your wonderful review. We’re absolutely delighted to hear that Remy and Tomek did such a great job – fast, clean, and super friendly. We’ll definitely pass your kind words and recommendation on to them.
shelves bend under little weight
the shelves are rated for 20kg weight but they bend very visibly even with little over 10kg weight on them. this is a library that cannot handle books.. what is it for exactly?
i tried to ask tylko for help (this is a 3k+ library and i wanted some advice for strenghtening the structure) and they just replied that they will not produce another library (which i had never asked) and did not offer any advice of any kind. they said the shelves won't break with weight under 20kg and i'm sure it's true.. but they will bend very visibly. how is this ok?
i would never buy from this brand again and i strongly advice you against doing so.. unless you plan to keep your library shelves empty!
November 17, 2025
Unprompted review
Reply from Tylko
Hello Tommaso! We’re truly sorry for the disappointment and frustration with the shelf load capacity and especially for the unhelpful response you received earlier. Our customer service team has just sent you a detailed email with a concrete proposal to resolve the situation. Please check your inbox (and spam folder, just in case). We take your feedback very seriously and want to make this right for you.
Delivery suddenly delayed by a MONTH!
First time ordering with Tylko and had been really excited to get our new sofa. Their order link was to be updated to keep us in the loop, no update a couple of days out of latest delivery date - still in the ‘bringing your product to life’ stage. Contacted them and turned out it is ready, just waiting to be assigned a courier. No updates again, chased again for an update once delivery window came and went. They said they didn’t have an update and I suggested they perhaps speak to their logistics team. They decided that they absolutely could do that. It took them a few more days, and no response when they said they’d give me an update later that same day.
Then today rolls round and no email explanation, just a sudden delivery notification from the courier (I assume just assigned) telling me it’ll now come A MONTH LATER.
So disappointed and they totally were given opportunities to show good customer service and communication on multiple occasions.
How they didn’t think a faceless delivery update with no explanation to the delay, wouldn’t be frustrating, is beyond me. Perhaps they don’t care - Tylko, if you do care then please send my ready to go sofa sooner, it’s 2025 - why would it take a month?
REPLY: I have already been in touch with you regarding this, how do I share my order number other than on here? Is that advisable to share it here?
ORDER NUMBER: 251576543
November 17, 2025
Unprompted review
Reply from Tylko
Hello Lucy! No worries at all - it’s completely safe to share your order number here. Only our team can see this conversation, so nothing will happen to your data.
Great experience
Pawel was on time, polite, efficient and very helpful. The kind of professional you would trust for any new delivery in the future. Thank you, Pawel, and I hope you went back to Pokandl smoothly!
November 14, 2025
Unprompted review
Reply from Tylko
Hello Stéphane! Thank you so much for your wonderful review. We’re absolutely delighted to hear that Pawel was on time, polite, efficient, and so helpful – and that you’d happily trust him with future deliveries!
Reply from Tylko
Hello Lynette! Thank you so much for your wonderful review. We’re absolutely thrilled to hear that you experienced great service and excellent communication.
Reply from Tylko
Hello Luca! Thank you so much for your lovely review. We’re absolutely thrilled that you had a great experience with Maciej - we’ll definitely pass your kind words on to him.
Everything was fine
Everything was fine! Pawel phoned me to ask me if it was possible to deliver earlier and i accept. Service top
November 13, 2025
Unprompted review
Reply from Tylko
Hello Fabio! Thank you so much for your fantastic review. We’re thrilled everything went perfectly and that Paweł could arrange an earlier delivery.
Miserable Fertigungstoleranzen (bei mir)
Die Fertigungstoleranzen der gelieferten Nachttische sind miserabel – Spaltmaße von fast 2 mm bei einem Preis von über 440 € pro Stück. Für diese Preisklasse völlig inakzeptabel.
The manufacturing tolerances of the delivered nightstands are terrible – gaps of almost 2 mm at over €440 per piece. Completely unacceptable for this price range.
November 12, 2025
Unprompted review
Reply from Tylko
Hallo! Es tut uns sehr leid zu hören, dass Sie mit der Qualität Ihres Möbelstücks nicht zufrieden sind. Damit wir den Fall prüfen und Ihnen eine passende Lösung anbieten können, bitten wir Sie, uns Ihre Bestellnummer zuzusenden. Sobald wir diese erhalten haben, werden wir den Vorgang umgehend überprüfen und uns mit einem Lösungsvorschlag bei Ihnen melden.
Subject Complaint Regarding Delayed Delivery of Order #251585333
Subject: Formal Complaint Regarding Delayed Delivery of Order #251585333
To the Tylko Customer Service Team,
I am writing to file a formal complaint regarding the significant delay and poor communication surrounding the delivery of my cupboards (cost: USD 5400.00) order, placed on 17. September 2025
When I placed my order, I was given a confirmed delivery window of November 10th - 20th, 2025. Relying on this schedule, I planned an event for November 25th, 2025, for which this cupboard is essential.
Today, I received an email notifying me that the delivery has been unilaterally rescheduled for December 2nd, 2025, without any prior telephone call or explanation. This is completely unacceptable. This delay directly impacts my event plans and demonstrates a serious failure in your service and communication.
Given this situation, I require an immediate solution. I need you to either:
1. Honour the original delivery promise of November 10th - 20th, or
2. Provide compensation for the inconvenience and the impact this will have on my event if the items are not delivered and installed!
The complete lack of proactive communication and the failure to meet your committed deadline have severely damaged my confidence in Tylko.
I expect a response within 48 hours with a concrete plan to resolve this matter. I can be reached at my contact details on the order.
Sincerely,
Dweight
November 12, 2025
Reply from Tylko
Hello Dweight! Thank you for reaching out, and please accept our sincere apologies for the inconvenience and frustration this situation has caused. We fully understand how important the original delivery timeline was for your upcoming event, and we are truly sorry that the delay disrupted your plans. We have reviewed your case with priority, and I’m pleased to confirm that your order has already been fully produced. After an urgent consultation with our logistics partner, we were able to arrange an earlier delivery than the one you were notified about. All updated delivery details have been sent to you via email.
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