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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of styles and prints available, finding the designs cute and fun. Reviewers often mention that the patches effectively keep their devices in place and are durable, even with daily activities. Some also praise the quality of the products, noting attention to detail and a premium feel. However, a significant number of people report issues with customer service, citing unresponsiveness and a lack of helpful solutions. There are also frequent complaints about orders not arriving, incorrect items being sent, or tracking numbers not working. Furthermore, some customers have reported experiencing skin irritation or discomfort.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the patches,... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with the... See more

Order

Customers had negative experiences with order, with many reporting that their orders never arrived, even... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as terrible or... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing fast delivery and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Tried to purchase one of the plushies as a birthday gift for my girlfriend. They sent 2 out and neither arrived, they then refused to send a 3rd via tracked shipping (which would be standard for a... See more

Rated 1 out of 5 stars

Used them a couple of times successfully - now they only sent half my order and customer service never responds - about 33£ out of pocket and my 6y old daughter is out of essential medical equipment... See more

Rated 1 out of 5 stars

I would give this company zero stars if I could and wish I’d read the reviews on here before ordering from them. My daughter had an awful reaction to these patches. I sent them back for a refund as t... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS!! Placed an order with Type One Style nearly two weeks ago now and I haven’t received my item. The customer service is dreadful, I’ve been sent the exact same email twice... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Trustpilot does not accurately represent our business. See our website for verified, order-linked, and IP-traceable reviews. We refuse to pay a quoted £15,000 per year for this bias and unfair service. A world-leading diabetes brand. We provide CGM patches made here, in-house, in the UK. Our products are used by over 200,000 patients and supplied both through our website, through the NHS, and through hospitals across the US, Canada, and EU.


Contact info

2.8

Average

TrustScore 3 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ignorant

Have emailed several times since July and not one reply, infuriates me that just a few reviews below thwybstste to someone else that they respond to ALL customers within 2 days when this is just not the truth. Also can't be bothered to address the negative reviews, only the good, very poor practice indeed

July 22, 2024
Unprompted review
Rated 2 out of 5 stars

Used a few times before

Used a few times before. Superb .
The latest order is rubbish. Poor coverage. Poor material . I won't be ordering any more at that price.
Obviously using cheaper materials.
NOT GOOD.
NOT HAPPY.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

No customer service

Had some issues with my order and I cannot get a single person to respond to my email. It’s been weeks

Editing 1: I reached out via Instagram to try and get a response and now I’m blocked.

Edit 2: they responded to my review saying they did respond. Which they did. However I emailed 7/6, 7/9, 7/11, 7/16, and 7/17 and they finally responded on 7/18. So them saying they respond within 2 days isn’t accurate .

July 5, 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Hi Rebecca, sorry to hear this. We replied to you on the 18th of July at 3:15pm, to your email of the 17th of July at 8:54pm. We've sent 3 replies to you over the past weeks, all of which were within 48 hours of your initial message. We are still awaiting a response RE: the reply of the 18th of July. You are best to contact us on support@typeonestyle.com, where you, like everyone, will always receive a reply within 2 working days. Please check your junk or spam etc, just in case.

Rated 5 out of 5 stars

Becoming me

I was diagnosed about a month ago now and I was really worried about how my living situations would be like and how ugly my cgm would be but with type one style it helped me be able to wear mine freely out in the open without trying to hide it. It made me become me ❤️

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service. False advertising. Bad products.

Problem 1:
The website description shows Libre 3 patches as a circle with a cutout in the middle for the sensor. They advertise “comes with a free center patch!” What I received was a full overpatch, which is not what I wanted.

Problems 2/3:
The patch quality is poor and lifts in the shower. Since it’s an over patch, removing it to replace pulls out the sensor unless you’re a ninja.
The patch was super irritating to my skin. It took WEEKS for the rash to go away.

Problem 4:
I emailed their customer service. Every email from me takes 3-5 days to get a response from them. They are insistent that the website lists Libre 3 patches as over patches, but have not been able to actually produce the listing.

Problem 5:
They will only give a partial refund for what I pay to ship back to them. From US to UK, shipping is going to be at least 50% of the amount I spent on the patches. A US company would be likely to eat the cost and give a dissatisfied customer a refund.

Stick with ExpressionMed. Their patches are actually what is advertised and a much higher quality.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

REMARKABLE!!

REMARKABLE!!! Out of the four products from different companies that I’ve tried Type One Style is hands down the best! I’ve had my cgm on for 7 days and the patch looks as good as it did the day I put it on (no signs of wear or lifting at any of the corners). I highly recommend!!!

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Very comfortable

Very comfortable. Great at keeping my sensor in place. Beforehand I was catching the sensor on everything. Fun colours. Using them on my wedding day! The watercolour one is my favourite! Going to get the under sensor protection patch as my skin after a while does get irritated but I really find them fab.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Over moon

I'm over moon with my patches easy to use. Super fast delivery. Am going to order some more as I feel safer with patch on

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing patches

Amazing patches! Even managed to get a suitable one for my wedding! Long lasting, great on sensitive skin. I have just placed another order ♥️

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware

I’ve ordered some Dexcom G6 patches and the patches that were delivered are square ones that do not fit the Oval Dexcom G6 and are definitely not as described on the website. tried several times to email their customer services to either get the correct ones delivered or a refund marking my message urgent as I’m about to move house and so far have not had any replies back.
Based on my dealing with them so far I wouldn’t recommend.

May 27, 2024
Unprompted review
Rated 4 out of 5 stars

Big fan

My husband is a big fan of his Freestyle Libre patches! I was disappointed to not receive the free patch code until after I’d placed the order

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Best affordable stickers

Theses stickers are amazing quality, have amazing fun pattern options for a range of diabetic equipment, are easy to apply and stay stuck down for weeks. I truly love these patches to add a design element to all my diabetic equipment. Highly recommend if you want to decorate diabetic equipment too. ( never had an issue)

May 26, 2024
Unprompted review
Rated 4 out of 5 stars

Beautiful but not good for sensitive skin

My experience of the patch style and customer service was fantastic, patch arrived speedily and was beautiful. Sadly for me after 8 days I took the patch off to unearth an extremely bad reaction to it. Not happened before with other patches so a real shame as I was planning on getting more.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Making diabetes beautiful everyday

I’ve bought several things from type one style. Including, Omnipod dash pdm stickers, contour next one glucose meter stickers, and stickers for my dexcom g6 transmitter. They are so easy to put on and so pretty!! The prices are great too and super easy to place an order. Also, they do ship internationally if anyone was wondering. I live in the US and my package came fairly quick. I would definitely recommend their products to anyone. They bring a bit of happiness to the stubborn little thing we call diabetes.

May 10, 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thank you Chloe!

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