Been buying from Typo for YEARS - I don't know who YOU are, but you are NOT them. All these new fidgetey selections like 'select what you're buying now' :/ never seen that before. Then i couldn't make... See more
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What an absolute joke. I ordered items which havent arrived yet and after the order was placed everything went on sale. I asked if I could get the sale price as my items hadn't arrived yet and they... See more
If I could give negative stars I would. Ordered items with express delivery by DPD. Now two weeks late and contacted their chat support. Support what support!! Generic rubbish every time I contact the... See more
I’ve purchased Typo diaries for many years due to their consistently high quality. However, the 2026 diaries are a significant step down. The cover feels less durable, the paper is thinner, and there... See more
Company details
Information provided by various external sources
Cotton On is an Australian retail chain, known for its fast-fashion clothing for men, women, teenagers and children.
Contact info
Shepherd Court 14, 3215, North Geelong, Australia
- typo.com
I presented in store on the 29/12/2019…
I presented in store on the 29/12/2019 in order to pick up the order number #W00010010672 which I made on the 01/12/2019, I was then sent an email saying it was ready for collection on the 04/12/2019. I then received a reminder email to pick up my order on the 14/12/2019, to pick up the order before the 03/01/2020, which I have email references for all of them.
I presented in store and I was served by a staff at the branch in Islington named Darren - till receipt can also be included for reference - and I was informed that my order had been returned as I had not presented within two weeks of notification that my order was ready for collection in store. However this does not reference back to the previous email I had received asking me to collect my order in store before the 03/01/2020, I have not received any email informing me that my order had been returned, nor has a refund been made to the bank account that I used to purchase the products. No reference was given, nor was a customer service number given in order to chase up on my missing order. The staff member serving me was unhelpful and unable to provide me to any specifics unto whether a refund was going to be made, what the actual policy is regarding how long you hold products in store after delivery, and was generally unhelpful and useless in every regard with no transparency. This is appaling customer service and I am disgusted to have purchased products from such an unreliable source which I will definitely not be revisiting in the near future. For the moment, I would like to know where exactly my order has gone, and I would like a full refund as no one has contacted me regarding it. I have paid the full amount, not had any products, and am still waiting for a response as to how I am getting anything back. Thank you. I can attach documentation if necessary under attachments but I believe you can work on the reference numbers that I have provided if you have any functioning IT systems at all.
December 30, 2019
Unprompted review
Poor service
Have placed an order for 2 mugs, 1 water bottle and a notepad. Chose standard delivery (3-5 days), it’s been over a week now and they have yet to dispatch!!
Customer service is so slow to respond and were less than helpful too.
Avoid.
October 14, 2019
Unprompted review
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